Number 1 ♦ 2010 SERVICE QUALITY IN THE PUBLIC SERVICE Prabha Ramseook-Munhurrun‚ University of Technology‚ Mauritius Soolakshna D. Lukea-Bhiwajee‚ University of Technology‚ Mauritius Perunjodi Naidoo‚ University of Technology‚ Mauritius ABSTRACT The purpose of this paper is to obtain a better understanding of the extent to which service quality is delivered within the Mauritian public service by drawing on front-line employees (FLE) and customer perceptions of service quality. The paper investigates
Premium Quality management Public sector Quality assurance
CT310: Principles of working in the public sector (optional) Organisational structures The organisation of Central Government is separated into separate government departments. Most government departments are headed by a secretary of state or other senior minister and the structure of these departments tends to reflect what functions the minister has to oversee. Some departments are known as ‘non-ministerial’ which means they are not headed directly by a minister‚ but rather by a board answerable
Premium Private sector Government Local government
(i)Introduction of Public Bank Public Bank Berhad is the third largest banking group in Malaysia. Public Bank had total assets of RM 305.73 million as at the end of 2013. Public Bank was established by its founder and chairman who is Tan Sri Dato’ Sri Dr.The Hong Piow. (Public Bank Berhad 2013). Public Bank Berhad have a total of 382 branches and hired over 17‚900 employees to give the serve of the financial needs to Malaysians and citizen of foreign. In Malaysia‚ the Bank has 258 well distributed
Premium Recruitment Employment Risk management
(FDI) IN INDIA SERVICE SECTOR (A STUDY OF POST LIBERALIZATION) Dr. Arjun Singh Sirari‚ Principal‚ Government UG College‚ Satpuli (Pauri)‚ Uttarakhand Mr. Narendra Singh Bohra‚ Assistant Professor‚ Faculty of Management‚ Graphic Era University‚ Dehradun ABSTRACT FDI is a tool for economic growth through its strengthening of domestic capital‚ productivity and employment. FDI also plays a vital role in the up gradation of technology‚ skills and managerial capabilities in various sectors of the economy
Premium Economy Tertiary sector of the economy Investment
INTRODUCTION 1. Public enterprises are neither new nor unique to India. In good old days‚ Kautilya in his ‘Arthasastra’ talked of a public sector. A person was made incharge of salt manufacture and fixing its price. Similarily there were people made responsible for mining‚ coinage and gold‚ all in public sector. Nowadays there is hardly any country that is not engaged actively and directly in the management of economic and industrial enterprises. Various names given to these enterprises are ‘Public Sector
Premium Capitalism Public sector Government
Public Bank Berhad Background 46-Year Journey of Growth Conceptualised as ’a bank for the public’ by its Founder and Chairman‚ Tan Sri Dato’ Sri Dr. Teh Hong Piow‚ Public Bank commenced business on 6 August 1966‚ and was listed on the Kuala Lumpur Stock Exchange (KLSE) on 6 April 1967. To-date‚ the Public Bank Group has grown into a premier banking group in Malaysia‚ with overseas market presence in Cambodia‚ Vietnam‚ Laos‚ Hong Kong‚ China and Sri Lanka. Public Bank Group is the third largest
Premium Bank Financial services Retail banking
DEPARTMENT OF BUSINESS ADMINISTRATION ASSAM UNIVERSITY Assignment on International Marketing (CP-3204) TOPIC-PUBLIC SECTOR TRADING AGENCIES Submitted to: Prof. H. Ramananda Singh. DBA‚ Assam University Silchar Submitted by: Mou Roy
Premium International trade Corporation Government
References: "Advantages and Disadvantages of Using Incrementalism in Public Budget Preparation." Thinking Made Easy. Web. 17 July 2011. . "Advantages and Disadvantages of Using Incrementalism in Public Budget Preparation." Thinking Made Easy. Web. 17 July 2011. . Douthat‚ Ross. “The Advantages of Incrementalism. “NY Times: Opinion Page. New York Times‚ 21 Jan. 2010. Web. 17 July 2011
Premium Budget Budgets
Financial Performance The table below shows that the analysis of financial ratios. Types of Ratio Sub Ratio Perbadanan Kemajuan Negeri Kedah (PKNK) Syarikat Air Darul Aman (SADA) Liquidity Ratio Current Ratio 2.19 times - Quick Ratio 2.04 times - Cash Ratio 0.343 times - Efficiency Ratio Working Capital RM 189‚278‚871 RM 120‚434‚000 Inventory Turnover 1.3 times - Total Assets Turnover 0.078 times - Profitability Profit Margin 36.8% 7.94% Operating Margin 45
Premium Financial ratios Financial ratio
CHAPTER 1 INTRODUCTION 1.1 Introduction The purpose of the study is to explain why the misappropriation of asset happens in the public sector. Asset misappropriation is where the frauds involved the perpetrator employs trickery or deceit to steal or misuse an organization’s resources. The individuals committing asset misappropriation may be among the employees of an organization‚ customers or vendors of an organization‚ or may be the individuals unrelated to the victim organization. According
Premium Fraud