NATIONAL INSTITUTE OF TECHNOLOGY‚ DURGAPUR. A STUDY OF WEBSITE QUALITY USING WEBQUAL FRAMEWORK A Project done Under the Guidance of Dr. Nelotpaul Banerjee Asst. Professor-Department of Management Studies National Institute of Technology‚ Durgapur. In Partial Fulfillment for Internal Assessment. By‚ Nirup Kumar Pradhan (11/MBA/39) Proshen Saha (11/MBA/34) Synranlang Nongkhlaw (11/MBA/51) TABLE OF CONTENTS: 1. ACKNOWLEDGEMENT 2. ABSTRACT 3. INTRODUCTION 4
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dependability evaluation has been recognized as being a topic of importance‚ both to judge a system on its merits and to provide trust in the actual dependability of the system. In communication systems‚ the need for identifying and evaluating quality of service parameters is becoming more and more apparent because of increasing demands on for instance speed and availability. In this paper we construct a framework‚ the so-called performability evaluation framework‚ within which the quantitative evaluation
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Working Paper Series Measuring and Managing the Quality of Service in Hotels in Cyprus Professor Christine A Hope Leontios Filotheou Working Paper No 07/26 July 2007 The working papers are produced by the Bradford University School of Management and are to be circulated for discussion purposes only. Their contents should be considered to be preliminary. The papers are expected to be published in due course‚ in a revised form and should not be quoted without the author’s permission. W
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approach‚ by supporting the independence and autonomy of the service users. Some service users who require special consideration such as people with learning disabilities can still find the need to live in a group living environment‚ but these establishments tend to be much smaller than the old hospitals. OLPA for example only have homes that are four bedded which enables a truly person centred approach‚ and promotes the independence of the service users to enable them to achieve positive outcomes. Wolf
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pressures of Millennium Partners (MP) or maintain the company’s proven strategy and open at a manageable occupancy level. By examining how RCH’s culture‚ leadership‚ and service contribute to the essence of the Ritz-Carlton we will show how RCH effectively opens new hotels and continues to operate at a high level. Essence – RCH is a service company that prides itself on high levels of customer satisfaction. By putting customer satisfaction first‚ we maintain the Ritz-Carlton Mystique. Culture – RCH sells
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travelers’ satisfaction has been developed. Providing high quality service and enhancing customer satisfaction are widely recognized as important factors leading to the success of companies in the hotel‚ catering and tourism industries (Barsky and Labagh‚ 1992; LeBlanc‚ 1992; Stevens et al.‚ 1995; Legoherel‚ 1998). In a highly competitive market full of similar products and services‚ individual hoteliers must seek ways to make their products and services to stand out among the others‚ therefore‚ hotel marketer
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Points) Unlike PC market‚ the support service was more critical for server market since a problem in server even for a short time could cause serious problem in the customer’s business. Competitors such as Hewlett-Packard and IBM had begun offering variety support service aggressively to enhance the quality of their service. DELL‚ through a business model that focuses on direct PC sales‚ make to order model‚ low-cost production‚ and superior customer service‚ will definitely face some challenges
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Service-quality dimensions Although there is general agreement that service quality has many dimensions (Gro¨nroos‚ 1982‚ 1990; Berry et al.‚ 1985; Parasuraman et al.‚ 1985)‚ there is no consensus on the exact nature and content of these dimensions (Brady and Cronin‚ 2001). Lehtinen and Lehtinen (1982) defined service quality in terms of physical quality‚ interactive quality‚ and corporate (image) quality. Physical quality relates to the tangible aspects of a service. Interactive quality refers
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been a useful tool not only locally but also internationally. It did help many group of companies reached what they are now. Outsourcing has been defined as a technique used by certain companies in covering their management distress by seeking the services of other companies to fill certain positions in their organizational
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community through a wide variety of programs. Some of the services offered include: therapeutic foster homes‚ independent living skills and housing for homeless youth‚ juvenile dependency intervention‚ residential treatment‚ and community based treatment through the dependency court system which is contracted through the Department of Children and Families. The agency also provides counseling‚ medication management‚ and behaviorist services to the children it serves. 1. Create or describe a strategy
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