in Customer Services in Indian Banking Sector Satisfied customers are the best guarantee for the stability and growth. Customers will be satisfied only when the banks provide the customized and innovative products and services at responsible cost. This article focuses on the kind of services provided by developed countries and level of innovative services provided by Indian banks. Many innovative services are currently available from Indian banks like E-Banking‚ ATMs‚ Anywhere Banking etc.‚ but
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A Study on Customers Preference and Satisfaction of Four Basic Banking Services in Coimbatore and Erode T Vetrivel* and T Devasenathipathi** The purpose of this study is to investigate the differing preference and satisfaction level of customers towards Loans‚ Deposit schemes‚ Insurance and Value-added services rendered by various banks in Coimbatore and Erode cities. By using non-probability convenient sampling‚ 300 samples were taken at various branches and ATM centers‚ etc. Simple percentage
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DOES IT PAYOFF? STRATEGIES OF TWO BANKING GIANTS You can see the computer age everywhere but in productivity statistics. - Robert Solow (1987) In the previous 20 years‚ there had been a debate concerning whether or not IT paid off in the long run. While some questioned the positive contribution of IT to productivity‚ others attributed the so-called IT paradox to measurement methodology and to the lack of measurable data‚ such as increased quality‚ variety‚ customer service‚ speed and responsiveness
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Disaster recovery plan (DRP) is the process an organization uses to recover access to their software‚ data‚ and/or hardware that are needed to resume the performance of normal‚ critical business functions after the event of either a natural disaster or a disaster caused by humans. While Disaster Recovery plans‚ or DRPs‚ often focus on bridging the gap where data‚ software‚ or hardware have been damaged or lost‚ one cannot forget the vital element of manpower that composes much of any organization
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Strategy‚ Process‚ Product‚ and Services Learning Team B has chosen to use the organization of Coca-Cola to evaluate the impact innovation and creativity can have. With this being such a large company‚ their marketing team has a vast array of possibilities to look into. Team B has chosen one of Coca-Cola’s current projects which is the company’s strategy of diving into the health conscious consumer. Along with this current marketing plan‚ another possible consideration of this organization that
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International Journal of Business and Management Tomorrow Vol. 1 No. 1 Alternative Banking Channels and Customers’ Satisfaction: An Empirical Study of Public and Private Sector Banks Vijay M. Kumbhar ‚ M. A. SET‚ NET‚ GDC&A‚ DIT and M. Phil (Economics) and recently‚ he has submitted PhD Thesis in Alternative Banking and Its Impact on Customers Satisfaction to Shivaji University‚ Kolhapur www.ijbmt.com Page | 1 International Journal of Business and Management Tomorrow Vol. 1
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PROPOSED TITTLE: USERS’ ADOPTION OF MOBILE BANKING SERVICES IN TANZANIA Purpose – The purpose of this paper is to explore the determinants of users’ adoption momentum of mobile banking services in Tanzania INTRODUCTION This project is on the field of mobile banking and will include a field study in Dar es Salaam‚ Tanzania‚ My focus is on the boundary between mobile money transfer services and mobile banking services‚ when do people start keeping a balance‚ why‚ and how is the usage behavior
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Service recovery refers to the actions taken by an organization in response to a service failure. Below‚ five stories are listed about service recovery experiences. These are their stories: “Cue Law in Order Music” 1. Adam Sickmann‚ Anniversary Dinner – Wellivers Restaurant My brother-in-law‚ Adam‚ when he was younger‚ took his high school girl friend at the time to an anniversary dinner. The restaurant‚ Wellivers‚ was well-known and considered to be a fine dining option in the area. This place
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Why quality customer service is more important in banking industry? Behaylu W.Deneke Most‚ if not all‚ private commercial banks in Ethiopia use almost the same marketing approaches to attract customers. They develop the traditional banking products and open branches everywhere then promote their branch and Products aggressively on the traditional channel. Before going to the detail let me differentiate between bank product and bank services. The bank products are deposit‚ borrowing or other
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Customers Satisfaction On Internet Banking Services In Pakistan Introduction Technological innovations are having significant importance in human general and professional life. This era can safely be attributed as technology revolution. The quick expansion of information technology has imbibed into the lives of millions of people. Online banking is also one of the technologies which are fastest growing banking practices nowadays. It is vital to extend this new banking feature to clients for maximizing
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