UNIT 001 – ROLES‚ RESPONSIBILITIES AND RELATIONSHIPS IN LIFELONG LEARNING 3 CREDITS‚ 12 GLH 1. Provide a brief case study of the role of a teacher in the Lifelong Learning Sector. This role may be drawn from a part of the sector in which you work‚ or where you wish to work. a. Where appropriate‚ it will be acceptable for some of your information to be summarised in tables‚ charts‚ or diagrams. b. Your case study must include clear explanations and description to address all of the assessment
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sold in a restaurant or store with low quality preparation and served to the customer in a packaged form for take-out/take-away. Outlets may be stands or kiosks‚ which may provide no shelter or seating‚ or fast food restaurants (also known as quick service restaurants). Franchise operations which are part of restaurant chains have standardized foodstuffs shipped to each restaurant from central locations. The capital requirements involved in opening up a fast food restaurant are relatively low. Restaurants
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Lecture Topic 1 : The Service Sector Reading : Chapter 1‚ Services Marketing : People‚ Technology‚ Strategy by Kotler & Wirtz‚ 7th Edition. The Service Sector- some facts : • In the West‚ business conditions generally remain difficult for service sector firms with falling prices hitting profitability. - The service sector typically accounts for between 66% and 75% of GDP in most of the more highly developed economies. (Central Intelligence Agency‚ 2011)
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FEATURES OF SERVICES In terms of economics‚ service is a transaction where no physical goods are transferred from the seller to the buyer. The benefits of services are held to be demonstrated by the buyer’s willingness to make the exchange. In terms of management‚ Service is a customer-focused approach in delivering information technology. Service Management focuses on providing value to the customer and also on the customer relationship. Some of the basic features of Services are: 1. Intangibility:
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Service Outsourcing Yong-Pin Zhou∗ and Z. Justin Ren† February 2‚ 2010 Abstract This article reviews the Operations Management (OM) research on service outsourcing‚ a common practice among today’s businesses. We focus on recent literature in three areas: capacity planning and supplier coordination‚ service outsourcing under information asymmetry‚ and quality concerns. Additionally‚ a mathematical framework is presented that can be used to analyze service outsourcing supply chains. We conclude with
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Scholarly critics around the world regard William Shakespeare’s "Hamlet" and Robert Bolt’s "A man for all seasons"‚ as one of the greatest tragedies of all time. Although the two tragedies are set in different times and places‚ and are written in completely different styles‚ they both describe the stories of two great men‚ who are faced with moral dilemmas that will determine the outcomes of their lives. Both‚ Hamlet and Sir Thomas More (the protagonists of the two tragedies) are pictured like soldiers
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SR-kf-013 BSA/375 SR-kf-013 Supporting Measures for Success----- As with all endeavors‚ the only way to truly measure success is with projected and completed milestone markers. Kudler Fine Foods wishes to use the new frequent shopper program to increase revenue. Kudler has partnered with a loyalty points program to provide customer with points which can be redeemed for high end gift items‚ airline first-class upgrades or other specialty foods. The goal of the frequent shopper program
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Question 1 : Develop a service blueprint of the “as is” process After the ticket update‚ there is a survey request (not on the blueprint! ! ) Question 2: Evaluate the performance of the service process in terms of value-creation for the company and for the customer. There are a number of activities that create value in this blueprint: The first contact with the customer is of great importance‚ thus ‘take call’ is one of them. Others are: The status reports that are passed on to the customer
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An Assignment on Service Failure and Service Recovery 28th August‚ 2011 A Service is an experience that a consumer derives at the time of its purchase. It is largely tangible and cannot be owned. Moreover‚ it is the outcome of being in contact (whether it is low-contact‚ hybrid or high-contact) with the service provider. Considering this‚ it is but natural that errors and failures occur. What differentiates one service provider and experience from the other is the way the error is corrected
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entered or works under (or‚ where the employment has ceased‚ worked under). The ERA defines ‘contract of employment’ as “a contract of service or apprenticeship‚ whether express or implied‚ and (if expressed) orally or in writing. The variance between the two is Contracts of Service and Contracts for Service. To begin with‚ the difference a Contract of Service is‚ where an employer and an employee have a relationship that is continuous. The employer has a duty of care to its employees‚ for example
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