CALL CENTRE MANAGEMENT SYSTEM Vision Version <6.0> ABSTRACT: A Call center is an area where several customer service representative (CSR) agents are located to man a bank of telephones and computer terminals. These agents are specially trained on telephone etiquette‚ the type of customer queries‚ that may arise and on how to respond to these queries in a quick and efficient manner. A Call center can also equipped with an automatic call handling system like an Interactive Voice Response
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data gathering and other activities related to the completion of the study. Rest assured that all data gathered will be treated with utmost confidentiality and for academic purposes only. We are looking forward for your favorable response to our request. Thank you very much and more power. Respectfully yours‚ GENEZARETH G. OBLENA GRACE MARIE T. SALAYO Researchers Noted by: PROF. NORDELINA B. ILANO Research Instructor February 04‚ 2013 The HR Manager Star Garden
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Walter Lord‚ author of the documentary-style non-fiction account A Night to Remember‚ about the sinking of the RMS Titanic. The RMS Titanic was the world’s largest passenger ship when it entered service‚ measuring 882 feet in length. The state-of-the-art Titanic came equipped with 16 watertight compartments. Though shipbuilders believed that the ship could not flood‚ they predicted that it could remain afloat even if a few of the watertight compartments flooded. Within the walls‚ there were watertight
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Software Requirements Specification for FACETs Mobile Version 2.0 Prepared by Team 6g Members: Robert Van Tyne‚ Arnold King‚ Ryan Chadwick‚ Bryan Sullivan‚ Victor Calderon‚ Mark Gatesman Team 6g 11/11/2010 Table of Contents 1. Introduction 1 2. Overall Description 1 3. Functional Requirements 2 4. Requirements Breakdown: 5 5. External Interface Requirements 6 6. Other Nonfunctional Requirements 8 7. Other Requirements 9 Revision History Name Date Reason For Changes Version
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MEMO TO: Jimmety Cricket‚ Chief‚ HLM Cruise Lines‚ FROM: Edmund Greene HLM Cruise Line‚ Environmental Research DATE: June 20‚ 2013 SUBJECT: Request to Conduct Research Introduction HLM Cruise Lines has been under intense media scrutiny as of late due to our unethical practice of releasing untreated wastewater into the oceans. As the world’s second largest cruise company‚ it should be our duty to protect the waters upon which we sail. Therefore‚ I would like to be released from my current
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Response to Client Request II According to Schroeder‚ Clark‚ & Cathey (2011)‚ a contingency is a possible future event that will have some impact on the firm (p. 369). The most frequently encountered contingencies are pending lawsuits‚ income tax disputes‚ notes receivable discounted‚ and accommodation endorsements. The FASB reviewed the nature of contingencies in SFAS No. 5‚ “Accounting for Contingencies.” In SFAS No. 5‚ there are two types of contingencies that are defined: gain contingencies
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Last Requests By Giles Smith Characterization: Who are the main characters and who are the subordinate characters? There’s only one main character‚ and that’s the narrator of the story‚ who I’ll refer to as ‘The Woman’. The rest are sub characters‚ the wardens‚ the prisoners‚ the husband and the sons. How are the characters characterized – age‚ look‚ characteristics‚ manner‚ opinions‚ how do people see the characters? The characters are all described by their actions‚ and the only one who
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Software Requirements Specification Version 1.0 April 15‚ 2004 Web Publishing System Joan Teamleader Paul Adams Bobbie Baker Charles Charlie Submitted in partial fulfillment Of the requirements of CS 310 Software Engineering Table of Contents Table of Contents i List of Figures ii 1.0. Introduction 1 1.1. Purpose 1 1.2. Scope of Project 1 1.3. Glossary 2 1.4. References 2 1.5. Overview of Document 2 2.0. Overall Description 4 2.1 System Environment 4
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Functional Requirement 6 3.3 Purchased Components 7 Introduction The following subsections of the Software Requirements Specifications (SRS) document provide an overview of the entire SRS. Purpose The Software Requirements Specification (SRS) will provide a detailed description of the requirements for the Hotel Automation Software (HAS). This SRS will allow for a complete understanding of what is to be expected of the HAS to be constructed. The clear understanding of the HAS and its’
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Term Paper on Business analysis of Readymade Garments industry in context of Complex Strategic environment of Bangladesh Term Paper on Business analysis of Readymade Garments industry in context of Complex Strategic environment of Bangladesh Prepared For: MD. Shahin Miah Lecturer Department of International Business Faculty of Business Studies University of Dhaka Prepared By: Tanmoy Das Roll No. 01 2nd Batch (15th Batch BBA) Department of international Business University of Dhaka Date of Submission:
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