Application of SMS Technology for Customer Service Centre 1 Ariff Idris‚ 2Abd. Samad Hasan Basari‚ 3Nur Hanisah Zubir‚ 1‚2‚3 Faculty of Information and Communication Technology Universiti Teknikal Malaysia Melaka Locked Bag 1752‚ Pejabat Pos Durian Tunggal‚ 76109 Durian Tunggal Melaka‚ Malaysia 1 miariff@utem.edu.my‚ 2abdsamad@utem.edu.my‚ 3nurhanisah.zubir@gmail.com Abstract - SMS technology is designed originally as a communication tool between a service provider and its users. However
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International Journal of Business and Management Tomorrow Vol. 1 No. 1 Alternative Banking Channels and Customers’ Satisfaction: An Empirical Study of Public and Private Sector Banks Vijay M. Kumbhar ‚ M. A. SET‚ NET‚ GDC&A‚ DIT and M. Phil (Economics) and recently‚ he has submitted PhD Thesis in Alternative Banking and Its Impact on Customers Satisfaction to Shivaji University‚ Kolhapur www.ijbmt.com Page | 1 International Journal of Business and Management Tomorrow Vol. 1
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Innovations in Customer Services in Indian Banking Sector Satisfied customers are the best guarantee for the stability and growth. Customers will be satisfied only when the banks provide the customized and innovative products and services at responsible cost. This article focuses on the kind of services provided by developed countries and level of innovative services provided by Indian banks. Many innovative services are currently available from Indian banks like E-Banking‚ ATMs‚ Anywhere Banking
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Background: Hot and Ready Pizza has been in good standing for over 20 years‚ but lately our customer service has decreased with the economy and competitors. However‚ keeping our company the best we should be competitive with sales and service as well. Our biggest complaints are slow service‚ getting a table‚ phone order line is busy and no delivery available. We may not know how many customers we have lost but if we provide these needed services we have a chance at building our business back
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keeping customer satisfaction 2 2. California Fitness & Yoga Centers Vietnam - A real example of bad practice of customer service 3 2.1. About California Fitness & Yoga Centers Vietnam 3 2.2. California Fitness & Yoga Centers Vietnam’s customer service problems 3 2.3. Causes of bad customer service 4 2.4. Recommendations 5 3. Conclusion 5 4. References 6 INTRODUCTION Customer service is the provision of service to customers before‚ during and after a purchase. Customer service is a series
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its position on the market by connect with its customers‚ and create “third place” beside home and work‚ where people could relax and enjoy others or themselves. It was the motto of Starbucks’ owner Howard Schultz and mostly thanks to his philosophy; company has became the biggest coffee drink retailer in the world. However‚ within the new customer satisfaction report‚ there is shown some concerns‚ that company has lost the connection with customers and it must been taken some steps to help Starbucks
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everyone‚ including Ralph’s tribe. Which is representing that evil is more powerful than good. One important reason that evil is more powerful than good is that‚ when Ralph and the other kids were in a tribe together‚ Jack didn’t want to join the tribe‚ so he made another tribe so he can be the leader. And Jack’s tribe got the most kids to join than Ralph’s which represents that evil is overpowering the good by joining Jack’s tribe‚ because all what Jack wants is to be the chief and he
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Should a price be put on the goods and services provided by the world’s ecosystems? Every day there are parts of land that are being sold so builders can make buildings. Like new home construction‚ parking lots‚ malls‚ and even restaurants. But do people ever think of what we are taking away by building over certain parts of the land. What if certain species lived there and we took their habitat away. Or what about the swamps and the forest? A lot of things come with those places‚ and we use
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Service Management and Customer Relation – Service Quality Essay Hilton is a global hotel chain which has much success in their many hotels across the world. Their service is exceptional thanks to their employees and their ability to relate to their customers. The Hilton airport hotel in Copenhagen is a good service operation because of its clear site-map and direction. This amazing location gives you a perfect way to store your baggage in the last minutes and lets you escape the early morning
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going to be comparing the different public services and evaluating them by saying why discipline is needed and why it is so important within the public services‚ I will be backing my work up by showing evidence from real life case studies Discipline is very important for anyone who is part of the Uniformed Public Services. Discipline is put in place to maintain order and to make sure that everyone works to the best of their abilities. All the services are organised in a similar way with a clear
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