“The marketing mix srategy of Viettel’s prepaid package” INTRODUCTION Today‚ cell phone is an indispensible appliance in our life because of its benefits like communicating with other people everywhere easily‚ updating information quickly... . That why the demand for cell phone has been increasing worldwide day by day. As that result‚ more and more network systems for cell phone have been developing rapidly in every country‚ including Vietnam. At present‚ there are many network providers joining
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IdeclarethatallmaterialIhavepresentedinthisworkbookismyownwo- rkandthatIunderstandanydeliberateactsofplagiarismaredeemedto- beinbreachofexaminationregulations. Name………Date……………Sign………………………….……………… Exercise 1 Financial Services Companies Having studied the tutorials on the I-coach website‚ and identified some relevant news items in your own country’s newspapers or
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the amount of money charged for a product or service. More broadly‚ price is the sum of all the values that consumers exchange for the benefits of having or using the product or service. PRICE – The amt of money charged for a product or service‚ or the sum of the values that consumers exchange for the benefits of having or using the product or service. “One can define price as that which people have to forego in order to acquire a product or service.” What does a buyer think? To a buyer‚ price
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Sony Product The first market mix element is Product. A product is anything that can be offered to a market for attention‚ acquisition‚ use or consumption that might satisfy a need or want. Product decision normally base on brand name‚ Functionality‚ Styling‚ Quality‚ Safety‚ Packaging‚ Repairs and Support‚ Warranty‚ accessories and Services. These product attributes can be manipulated depending on what the target market wants. Also‚ customers always look for new and improved things‚ which
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Question One: Detail the methods and procedures that might be used by an organisation to communicate with customers to identify and agree on product/ service specifications. It is crucial to be aware that customer expectations and needs will change from time to time and will be affected by market trends‚ fashions and changes in external environments. This means the business plans need to be adapted to changing needs of customers and is important that organisations communicate with its customers
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approach to their marketing is their strongest point‚ and that the way they deal with their competition in the marketplace is their worst point. I have also evaluated these points with relation to the disadvantages and benefits to Bunnings with of their treatment of these issues‚ and analysed the impact on the organizations performance Company Profile Formed in 1914‚ the company’s origins were as a Western Australian farmer’s co-operative‚ supplying provision of services and merchandise to
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What Is Customer Service? Customer service has been defined in many ways. The challenge is that appropriate service means different things to different people. It is often easier for customers to identify inappropriate service‚ than to define what they should experience. Some Common Definitions of Customer Service “Customer service is a commitment of all employees in a company to make being a customer a completely positive experience one that everyone customer will want to experience time
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Marketing Mix Product The first market mix element is Product. A product is anything that can beoffered to a market for attention‚ acquisition‚ use or consumption that might satisfy a need or want.Product decision normally base on brand name‚ Functionality‚ Styling‚ Quality‚ Safety‚ Packaging‚ Repairs and Support‚ Warranty‚ accessories and Services. These product attributes can be manipulated depending on what the target market wants. Also‚ customers always look for new and improved things‚which
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Otis was the leader in the sales and service markets. The sales market was cyclical and the service market was stable. In 1981‚ North American Operations‚ Otis’ second largest division‚ investigated the feasibility of using IT to establish a centralized customer service department to accept customer requests for maintenance during non-prime-time hours‚ for which Otis was earlier using a commercial answering service. Customers assessed the quality of the service offering based on Otis’ responsiveness
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