explained the reason that the author to select this topic. Working human resources in service industry should be a suitable career for the author‚ because she realizes that to work with a wide range of people and provide to others are the main preferences. Regarding to her career choice‚ it is important for the author to know the factors that affecting customer satisfaction and loyalty in order to provide better service quality for the customers. Also‚ this is for substantial development in her future
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Name - Sahil Malhotra Subject – Written Communication(COM 210) Topic – Sample Questionnaire Assignment no – 4 Date of submission – 1st October 2008 Attitude‚ Awareness Level towards Sex Education in India This survey questionnaire is being undertaken to find the Attitude & Awareness Level towards Sex Education for Men and Women in the age group of 18-24. Instructions 1. Use a tick mark or a circle to select the appropriate answer. 2. Certain questions have multiple
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INTERNATIONAL JOURNAL OF MANAGEMENT AND MARKETING RESEARCH ♦ Volume 3 ♦ Number 1 ♦ 2010 SERVICE QUALITY IN THE PUBLIC SERVICE Prabha Ramseook-Munhurrun‚ University of Technology‚ Mauritius Soolakshna D. Lukea-Bhiwajee‚ University of Technology‚ Mauritius Perunjodi Naidoo‚ University of Technology‚ Mauritius ABSTRACT The purpose of this paper is to obtain a better understanding of the extent to which service quality is delivered within the Mauritian public service by drawing on front-line employees (FLE)
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RETAILER’S QUESTIONNAIRE Name :………………………….. Shop’s Name :…………………………………. Address: ………………………… Contact No.:…………………………………. …………………………………… …………………………………….. 1) Factors that determine the demand : Strongly-agree Agree Disagree Strongly-disagree | a)Price | b)Packaging | c)Color | d)Fragnance | e)Offers associated | f)Seasonal Change | g)Brand | (2) What are demands of various packs of Soaps Demand
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Final Research Paper: Southwest Airlines Melinda Haas Axia College of University of Phoenix MGT 245 Organizational Behavior Jack McCann February 11‚ 2007 Southwest Airlines embodies the best that a large company can be. The structure is designed to allow quick action and support of its large body of employees rather than complete control and bureaucratic red tape. It is widely recognized as one of the most desirable places to work and is constantly emulated by its competitors‚ not to mention
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company Vietnam Airlines is the national carrier of Vietnam‚ which was established in 1956 under the name Vietnam Civil Aviation. Vietnam Airlines offers excellent service‚ high quality products‚ relaxing atmosphere at competitive price to their customers. They also generate a hospitable‚ effective and dynamic working environment for all their employees to perform the best abilities and skills to the company. Vietnam Airlines mission: Their mission is to be one of the best airlines in the world
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Field Research Project Changing Trends in Customer Relationship Management in the Airline Industry Project Proposal Anand Jumani MGB12IBWM031 Nikunj Karnani MGB12GLM013 Prachir Verma MGB12IBWM044 Under the guidance
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QUESTIONNAIRE 1. How many employees are there in your store? _________________________________________ 2. What is there qualification? a. Grade 12 certificate b. Diploma c. Degree d. Post-graduate e. Any other _____________________________________ 3. Do you believe in training? ________________________________________________ 4. Are you providing any sales training? ________________________________________________ 5. How many training days per employee are
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LEARNING STYLES QUESTIONNAIRE This questionnaire is designed to find out your preferred learning style(s). Over the years you have probably developed learning “habits” that help you benefit more from some experiences than from others. Since you are probably unaware of this‚ this questionnaire will help you pinpoint your learning preferences so that you are in a better position to select learning experiences that suit your style. This questionnaire should take approximately 30 minutes. The accuracy
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QUESTIONNAIRE FOR RETAILERS Q1. Which brand has better supply/distribution of its products? o Parle o Priya gold o Sunfeast o Britannia Q2. Which brand offers you better profit margin ? o Parle o Priya gold o Sunfeast o Britannia Q3. Rate on the basis of sales 1 2 3 4 5 Parle o o o o o Priya gold o o o o o Sunfeast o o o o o Britannia o o o o o Q4. Which brand gives maximum offers/discounts ? o Parle o Priya gold o Sunfeast
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