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    2.2 Service Marketing 10 2.2.1 Service standards 10 2.2.2 Service objectives & standards 11 2.2.3 Setting the strategy 11 2.2.4 Consistency of service 11 2.2.5 Principle of superior service 12 2.3 Customer service 14 2.3.1 Implementation of customer service 15 2.3.2 The objectives of customer service in an airlines 15 2.3.3 Purpose of customer service activities in an airlines 15 2.3.4 The need for change in service business

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    4–5 times per year 6 or more times per month 6 or more times per year 4. How do you make your travel arrangements? Airline Travel agency Other (please specify) _________________________________________________________________ 5. Did you know that travel agencies do not charge the customer for their services? _____Yes _____No 6. Please rate the following qualities that would be most important to you in the selection of a travel

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    DEPARTMENT OF MANAGEMENT AND ACCOUNTING OBAFEMI WOLOWO UNIVERSITY‚ ILE-IFE‚ OSUN STATE QUESTIONNAIRE Dear Respondent‚ I am an MBA student of above named institution. You have been randomly selected to participate in a study on The Impact of Electronic Banking In Nigeria Banking System (A case Study of Union Bank of Nigeria plc). The end goal of this study is to examine bankers’ perceptions towards electronic banking in Nigeria. We will use your experience‚ views and ideas to

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    Questionnaire regarding Suicide among Malays The questionnaire covers the topic of Suicide among Malays adult. Please tick where necessary. You may only choose one answer. Gender: Male (/) Female ( ) Age : 38 The questionnaire are be divided by two major categories; a) To the professional (psychologist‚ organization‚ counselor‚ etc.) 1 ) What are the most common causes of suicide‚ specifically? For example‚ financial problem‚ psychological disorder/problem‚ stressful environment

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    decision of the car customers is not dependent of the Branding identity of the company. Questionnaire Q1. Which among the following cars would you rate for better Price (Value for money)? * Maruti swift * Hyundai i10 Q2. Which among the following cars would you rate for better Features? * Maruti swift * Hyundai i10 Q3. Which among the following cars would you rate for better Service? * Maruti swift * Hyundai i10 Q4. Which among the following cars would you rate for

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    Delhi police bhawan‚ Asaf Ali Road‚ New Delhi‚ India. Ph.no.: 45673214 Fax no.: 934000 Ref: IPL/DP-2013-35-f 30 July‚2013 To‚ The Honorable N. Srinivasan‚ President Of BCCI (Board Of Council For Cricket in India)‚ Cricket Centre‚ Wankhede

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    Questionnaire for the Study of “Implementation of HRIS”. Company Name: - Date: - Name of the HOD: - Informer: - 1) In which Sector the company operates? |a) Service |b) Production |c) Others (Plz Specify) | | | | | 2) Department wise Strength of the company? |Name

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    QUESTIONNAIRE:- (Retailer Survey) Name of the shop: __________________________________________________ Retailer Name: ____________________________________________________ Address: __________________________________________________________ 1) Do you stock Amul Ice-cream? a) Yes b) No 2) If yes‚ what varieties of Amul Ice-cream do you preferred to store? a) Sticks b) Cones c) Cups d) Couple Packs e) Family Packs f) All of them. 3) If No‚ Why? a. Absence of packaging date b

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    which is a part of our data collection. Through your participation‚ the proponents will be able to know the acceptability of our thesis. We will assure that all information gathered treated as confidential. Please answer the questions precisely. QUESTIONNAIRE PROPER 1. How does your attendance being checked? is it an CURRENT ATTENDANCE MONITORING (BUNDY CLOCK) PERFORMANCE 1. Can easily check or correct errors immediately? Why? 2. Is an effective way of checking? Why? 3. Can detect the log of attendance

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    A TRACER STUDY ON THE EMPLOYABILITY OF BSBA GRADUATES BATCH 2009 OF CAGAYAN STATE UNIVERSITY‚ SANCHEZ MIRA DIRECTION: In each of the following questions‚ put a check mark on the blank before the corresponding answer/s. Please supply the answer/s called for in other blanks. I. PROFILE OF THE RESPONDENT 1. Name (optional): __________________________________________________ 2. Resident Address: _________________________________________________ 3. Home Address: ___________________________________________________

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