eventually led to the development of servqual. * Tangible : physical facilities‚ equipment‚ and appearance of personel * Reliability : ability to perform the promised service dependably and accurately * Responsiveness : willingness to help customers and prompt service. * Assurance : knowlegde and courtesy of employees and their ability to inspire trust and confidence * Empathy : caring‚ individualised attention the firm privides its customers. Servqual has been widely used by the researchers
Premium Customer service Customer Service
Quality Management • SERVQUAL Model • 22 items for assessing customer perceiption and expectations • Based on 5 dimensions SCOPE & OBJECTIVES Examine customers’ perceptions of service quality in the Croatian Hotel industry Assess the perceived service quality using a modified SERVQUAL model Objectives • To determine the level of perceived service quality in Croatian hotels • Establish the no. of dimensions of perceived service quality using the modified SERVQUAL model • Test the
Premium Psychometrics Hotel Measurement
performance. This study used the SERVQUAL model and it comprised of five service quality dimensions of tangibility‚ reliability‚ responsiveness‚ assurance and empathy. Glaveli et al.‚ (2006)‚ Petridou et al.‚ (2007)‚ Spathis‚
Premium Management Marketing Customer service
Conclusion As we did the research for Apple Company‚ we could found out that Apple Company is well developed in a way of their products and services towards the users. Apple had innovated their products and taking the lead of the other company like Nokia‚ Sony Ericsson‚ LG and so on by its own touch screen hand phone technology selling on market to be one of the most influential in the share market of the nationwide. As to be seen‚ Apple focuses its strength on building up their branding power
Free Apple Inc. Mobile phone
University of Phoenix Material Introductions and Conclusions As you begin to write the rough draft of your paper‚ think critically about how you might draw your readers’ attention in a compelling way. Consider how to create a rapport with the audience. For example‚ what areas of agreement may already exist between you and your readers? What does your audience need to make them interested in your topic? Types of Introductions One way to draw in the audience is to grab readers’ attention
Free Smoking Lung cancer Introduction
Conclusion Following the countries accession to the World Trade Organization‚ financial liberalisation has picked up considerable momentum. Compared to other studies on financial liberalisation‚ this study focuses on the impact of financial liberalization on Vietnam’s stock market. After collecting data‚ calculating and running models‚ in comparision with previous studies‚ it shows us that there are some points to be mentioned as following. For the contribution to the literature‚ there is very
Premium Economics Bank Investment
implications for health professionals and policy makers interested in the concerns of LGBTQ youth experiencing difficulties related to minority status and will facilitate the development and tailoring of interventions aimed at reaching those most at risk. Conclusion: Therefore‚ the author uses an intersectionality framework to examine how lesbian‚ gay‚ bisexual‚ and transgender (LGBT) people evaluate the severity of their violent experiences. Previous research focusing on the severity of anti-LGBT violence
Premium LGBT Sexual orientation Homosexuality
CONCLUSION Angiosperms (flowering plant) include in phylum Anthophyta.Angiosperms are plant that have flowers and fruit. Their part of the flower is a carpel which surrounds and protects the ovules and seeds. The fruit surrounds the embryo and aids seed dispersal. The great majority of angiosperms are classified either as monocots or eudicots.Monocot embryos have a single seed leaf (cotyledon)‚ and pollen grains with a single groove while eudicots (true dicots) have two cotyledons‚ and pollen
Premium Seed Plant morphology Flower
Conclusion As previously discussed throughout our report Red Stone is currently facing many issues within their company‚ they are unable to deliver their finishing projects on time and remain on budget. A number of gaps have been identified; these gaps have been that cause of all the issues. By determining where the gaps are we are able to act efficiently and effectively to complete all projects successfully and on or before the due date of the project. After analyzing the survey data and compiling
Premium Project management
Catnip Catnip is a perennial herb found growing wild throughout native to Europe and southwestern to central Asia where it is thought to have originated. The leaves are heart-shaped‚ toothed‚ opposite and covered with fine downy hairs especially on the under sides giving the whole plant a grayish green appearance. They have an aromatic mint-like flavor Chervil although many people may not be familiar with chervil‚ it has been around for a long time. Aristophanes‚ a playwright of Ancient
Premium Cooking Essential oil