Rafael Audric F. Imperial 11225815 ServQual Audit P NI S VS O Product Elements X Price & Other Cost Considerations X Place‚ Time & Cyberspace X Promotion & Education X Productivity & Quality X Process X Physical Evidence X People X 1) Product Elements I went Nailfinity‚ inc. in Taft Avenue and I had a pedicure. The product elements were the chairs‚ nail cutter‚ nail file‚ nail shiner and nail polish. There is a footrest for every seat that is used for customers
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| | |Safety and Security in the Multinational Hotel Industry | | |
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Faculty of Business and Information Technology Programme: BABS / GDABS Lecturer Name: Ann Cameron Paper Number and Name: BUS7371 Assignment Title: Customer Feedback Assignment Official Due date: 30th April 2013 Student(s) to complete: Assignment Plagiarism Declaration I/ we certify that this is my/ our own work and I/we have read and understood the Misconduct or Breach of Assessment Rules (Policy P7/10/8) that is found in the BABS/ GDABS Programme
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FACTORS AFFECTING CUSTOMER SATISFACTION : A STUDY ON MARUTI-SUZUKI Name : PROSEN SAHA 11/MBA/34 AKNOWLEDGEMENT Firstly‚ I would like to thank my project guide Mr.Subhadip Sarkar for giving me the opportunity to work on this project. His valuable suggestions‚ guidance and supervision had helped us to a great extent in accomplishing this project. This project has no doubt has given us the knowledge and the experience. I also take this opportunity to thank all the Respondents for their
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53‚ April. Parasuraman‚ A.‚ Zeithaml‚ V.A. and Berry‚ L.L. (1985)‚ “A conceptual model of service quality and its implications for future research”‚ Journal of Marketing‚ Vol. 49‚ pp. 41-50. Parasuraman‚ A.‚ Zeithaml‚ V.A. and Berry‚ L.L. (1988)‚ “SERVQUAL: a multiple-item scale for measuring consumer perceptions of service quality”‚ Journal of Retailing‚ Vol. 64. Reichheld‚ F.F. (1993)‚ “Loyalty-based management”‚ Harvard Business Review‚ Vol. 71. Ruth‚ C. (2000)‚ “Applying a modified technology acceptance
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Does the production or delivery process match the value proposition? 4. Analyze Shouldice’s performance and processes on the five dimensions of service quality: reliability‚ responsiveness‚ empathy‚ assurance‚ and tangibles (See Chapter 6 for the SERVQUAL measure). How does each dimension contribute to Shouldice’s overall image or position in the marketplace? 5. Does Shouldice offer a superior value proposition relative to its competitors? How successful is the Shouldice Hospital? How do they balance
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Consumer perception on Public Bank versus Private Bank A survey Report Prakhar Agarwal (09FN-077) Ravi Jain (09FN-090) Sachin Gogia (09FN-094) Sandeep Agarwal (09FN-099) Saurabh Kumar (09FN-101) Sunay Jain (09FN-110) * CONTENTS Particulars Page No Executive Summary Introduction Methodology Data Analysis & Findings Recommendation Conclusion Bibliography Executive Summary Regulatory‚ structural and technological factors
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P12EMDL5471 Course: Executive Master Program in Business Administration- 1 Year Services Marketing Section A: Objective Type Part one: Multiple Choice Questions 1) a-Zone of tolerance 2) SERVQUAL is used to measure service quality is True 3) SWICS stands for - Solar Wind Ion Composition instrument 4) Real /perceived and monetary/non-monetary costs are termed as Switching costs is True 5) TARP stands for TROUBLED ASSETS RELIEF PROGRAM
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1. Introduction Organisations have changed and are changing as a result of a focus on the customers. It is now recognized that meeting customer needs is the base of any successful organisation. There may be a pressure to improve shareholders value‚ increase profit but it has recognized that the key is to achieve these objectives is to satisfy the customers. As W R Scott (1987) pointed out ‘However‚ organisations are not closed systems‚ sealed off from their environments but are open to and dependent
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Service Quality Dimension of SriLankan Airlines Service Marketing (MKT 3113) Individual Assignment Department of Marketing Management Faculty of Commerce & Management Eastern University‚ Sri Lanka B.Sarangan EU/IS/2007/MS/65 Index No: - MS 885 Contents Introduction to Services Marketing 02 Specific Characteristics of Services 02 7 Ps of Services Marketing 02 Service Quality 04 Dimensions of Service Quality 04 5 Dimensions of Service Quality 05 SriLankan
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