International Journal of Quality & Reliability Management Emerald Article: Applying SERVQUAL to Web sites: an exploratory study Jos van Iwaarden‚ Ton van der Wiele‚ Leslie Ball‚ Robert Millen Article information: To cite this document: Jos van Iwaarden‚ Ton van der Wiele‚ Leslie Ball‚ Robert Millen‚ (2003)‚"Applying SERVQUAL to Web sites: an exploratory study"‚ International Journal of Quality & Reliability Management‚ Vol. 20 Iss: 8 pp. 919 - 935 Permanent link to this document: http://dx
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Social media strategy – Hotel Hilton The Hague Table of Content: Social media Trends 2012 - 2013 Page 5 Which Social Medium Channels To Use Page 5 Target Group Of Hilton The Hague Page 6 Type of Content Shared Page 6 Part 1 Face book 1.1. Description of face book Page 7 1.2. Objective Face book Page 7 1.3 Strategy/Frequency/Guidelines Page 7 1.4. How to start Page 7 1.5. How to improve Face book Page 8 1.5.who to add and why to add
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travel agencies Global Premium Hotels Ltd (Economy to Mid-Tier Hotels A.K.A Budget Hotels) Threats Faced by Global Premium Hotels Ltd Demographic Segments Sociocultural Political/Legal Technological Economic Porter’s Five Force Model of Industry Competition Threat of New Entrants The threat of new entrants into the hotel industry is generally low‚ due to high barriers to entry. However‚ comparing budget and boutique hotels‚ the threat of new entrants is significantly
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* 1. Analysis By: Group 2 HILTON MANUFACTURING COMPANY * 2. Answer 1 Total Actual Cost = 21224 Variable Costs for 103= Compensation Insurance+ Direct Labour+ Power+ Materials + Supplies + Repairs – Other Income Total Cost (after dropping 103)= 18712 Total Revenue (after dropping 103) = 16179 Loss= 16179-18712 = 2533 $2.533 million Loss * 3. Answer 2 Old Variable Cost = 148+2321+40+1372+94+32 = 4007 k New Variable Cost = 148+2321+40+(1372+94)*1.05 +32 = 4080.3 k Old Contribution = 9.41*750-4007
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As a part of the Hilton Group‚ Double Tree has ‘HHonours’ loyalty program. Today this program works in more than 3500 hotels‚ has 50 airline partners and gives an opportunity to its members to earn both miles or point for stay. The HHonours has three levels of membership: gold‚ silver and black with different upgraded system of rewards. Also the members can use the rewards in golf‚ cruises‚ entertainment parks‚ car rentals‚ shopping and dining (www.businesstravel.about.com). 2. Price elasticity
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DESCRIPTION OF THE COMPANY Shiela Hilton – Eatery has its modest beginnings back in September 1997. It was established by a man named Pepito Renante‚ a man from Cagayan De Oro together with his wife‚ Shiela. Having an initial investment of P 2.5 million‚ as well as the willingness to venture into a business that is very close to their hearts‚ Shiela Hilton was born. Hilton – in the province parlance does not mean the name of a famous hotel. It is a small eatery “Hila – Hila ng Kariton”
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element. In terms of hotel industry‚ the physical environment is of what is known as the servicescape‚ which is the space customers are surrounded when consuming the service. • Exterior facility: The environment and signage around the hotel‚ the parking area and even the design of the building itself are the key elements of the exterior servicescape. (Wakefield et al‚ 1996) • Interior facility: Ambient conditions‚ such as the colour‚ temperature‚ sound and smell of the hotel is a package of
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investment‚ helping investor to make a good decision. According to the proposal plan‚ the proposed hotel located in 22nd street will have following facilities: 238 hotel rooms‚ 53 off-street parking spaces in a valet-operated below-grade garage‚ a fitness center‚ a restaurant with an entrance on M street‚ an outdoor terrace and a roof-top pool. Based on the demand and supply analysis project‚ the proposed Hilton Garden Inn will open in the January‚ 2014 with 238 rooms opening 365 days‚ occupancy level of
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* Berjaya Makati hotel * 7835 Makati Avenue Corner Eduque StreetMakati City‚ Philippines 1209 * Tel : + (632) 750 7500Fax : + (632) 750 6783 * To discover most of Manila with ease‚ guests can use Berjaya Makati Hotel as their home base. The hotel has 167 guestrooms‚ each equipped with industry-standard amenities for guests’ comfort. Guestroom appointments consist of room safe‚ data port‚ mini bar‚ daily newspaper‚ non-smoking rooms and voicemail system. This Manila hotel has everything you
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CRITERIA OF CHOICE FOR PROCUREMENT METHODS Prof. Peter Hibberd Dr Ramdane Djebarni Centre For Research In The Built Environment University Of Glamorgan‚ Pontypridd‚ Mid Glamorgan CF37 1DL‚ UK 1. Introduction Over the past fifteen years much work has been done on attempting to define procurement paths and Masterman (1992) provides a good background to some of this work. As the traditional procurement route came under closer scrutiny other procurement routes developed and consequently means
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