Dissertation Project Report On Measurement of Quality at Apollo Hospitals using Servqual Submitted by Richa Kumari A0102208164 MBA (M&S) 2010 Under the Supervision of Faculty Mentor Prof. (Dr.) P. K. Bansal Faculty Amity Business School AMITY BUSINESS SCHOOL AMITY UNIVERSITY UTTAR PRADESH SECTOR 125‚ NOIDA - 201303‚ UTTAR PRADESH‚ INDIA 2010
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Brand Comparisons - The Body Shop & Lush Part One “The growth of e-commerce has forced traditional brick-and-mortar retailers to respond.” (Philip and Kevin‚ 2012) As two leading brands in beauty product industry‚ The Body Shop & Lush perform well in their retail shops. I am interested in exploring their strategies to strengthen the marketing position. The beauty industry helps people to improve their appearance. Nowadays‚ far more than cosmetics and skin care products‚ the beauty
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A Report on USING SERVQUAL Model to assess Service Quality of AIRTEL i A Report on USING SERVQUAL Model to assess Service Quality of AIRTEL Submitted to Mr. Kazi Mahfuz Mamtazur Rahman Course Instructor Course Title: Service Marketing Course Code: MKT 402 Prepared by— Team: Megamind Aniqa Tahsin Anchal(787) Md. Saidur Rahman (792) Md. Shafaeth Zaman (802) Muqtadir Fattah Nayeeb (807) Nafiz Imtiaz Noor(816) Md. Ashiqul Islam (1332) Md. Asiful Islam (1985) Date of Submission 20th April‚ 2013
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Enterprise Risk Management ISSN 1937-7916 2010‚ Vol. 1‚ No. 1: E9 Application of Servqual Model on Measuring Service Quality: A Bayesian Approach Dr. K. Ravichandran‚ Assistant Professor‚ College of Business Administration in Alkharj‚ King Saud University‚ P O Box 165‚ 11942‚ Alkharj‚ Saudi Arabia. Email: varshal2@yahoo.com Dr. S. Prabhakaran‚ Assistant Professor‚ College of Business Administration in Alkharj‚ King Saud University‚ P O Box 165‚ 11942‚ Alkharj‚ Saudi Arabia. Email: jopraba@gmail
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Level of Customer Satisfaction in a School Cafeteria Using the SERVQUAL Model A Research Paper Presented to The Faculty of Manila Tytana College of Accountancy and Management MANILA TYTANA COLLEGES Pasay City In Partial Fulfillment Of the Requirements for the Degree BACHELOR OF SCIENCE IN HOTEL AND RESTAURANT MANAGEMENT AUGUST 2013 CHAPTER I THE PROBLEM AND ITS BACKGROUND Introduction Customers are the ones who make the business survive‚ and it is the personnel
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from their visits to one selected ecotourism area‚ Kenyir Lake in Malaysia. Whether these visitors are satisfied with the quality of service delivered to them by the resort operators was investigated. Methodically speaking‚ this study modifies the SERVQUAL model and develops a refined service quality model that includes a sustainable dimension to better explain the context of this study. A survey was conducted with tourists who had stayed for at least one night at any of the six resorts that were operating
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agreements/restrictions * Laws on product testing | 1.6 Environmental * Climate change affecting farming and the production of raw materials * Growing pressure to become more eco-friendly - openness about environmental views and policies is expected (Lush are at the forefront here but don’t necessarily communicate this effectively * Fairtrade trademark
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customers’ perceptions of the service they provided. Then they need to measure the service quality. A useful tool can be used is a multiple-item scale for measuring consumer perceptions of service quality called SERVQUAL. There is also another tool called SERVPERF which has the conflict with SERVQUAL. As the debate between two groups of researchers mention those tools. All those content are all based on referenced journal articles and text books which are the fortune for the marketers today. Service
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International Journal of Quality & Reliability Management Emerald Article: Measuring perceived service quality at UAE commercial banks Naceur Jabnoun‚ Hussein A. Hassan Al-Tamimi Article information: To cite this document: Naceur Jabnoun‚ Hussein A. Hassan Al-Tamimi‚ (2003)‚"Measuring perceived service quality at UAE commercial banks"‚ International Journal of Quality & Reliability Management‚ Vol. 20 Iss: 4 pp. 458 - 472 Permanent link to this document: http://dx.doi.org/10.1108/02656710310468614
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Measuring Service Quality Using SERVQUAL Introduction Measuring the quality of a service can be a very difficult exercise. Unlike product where there are specific specifications such as length‚ depth‚ width‚ weight‚ colour etc. a service can have numerous intangible or qualitative specifications. In addition there is there expectation of the customer with regards the service‚ which can vary considerably based on a range of factors such as prior experience‚ personal needs and what other people
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