Relationships among Service Quality‚ Image‚ Customer Satisfaction and Loyalty in a Hong Kong Franchised Bus Company Iris M. H. Yeung* Abstract Market share of franchised buses in Hong Kong decreases since 2004 irrespective of increase in service quality as reported by Tang and Lo (2010). This paper investigates how service quality‚ image‚ satisfaction and loyalty are related to gain insight on the decreasing market share problem based on data collected from passengers of a franchised bus company
Free Bus Public transport Bus stop
Member ’s Quality of Work Poor Work Quality is a very common learning team problem‚ which is difficult for everyone to deal with. Nobody is perfect‚ and nobody does perfect work all the time. Many factors determine the quality of work we produce as individuals and as team members. But there are a few things that we can control to improve our quality of work. Personal or external issues are an area that can have a severe impact on work quality. We all have personal lives‚ and our lives become
Premium Regulatory Focus Theory Ethics Business ethics
Download Services Introduction In computer networks‚ the term “download” means to receive data (to your local system) from an external‚ remote system. Examples of such systems include FTP server and e-mail servers. It is implied that the data that is to be downloaded is going to be stored permanently. In many cases‚ users of download services use tools which are dedicated to the task of downloading‚ known as download managers. Download managers have various features‚ including the ability to
Premium Uploading and downloading File sharing Computer software
bad‚ however‚ defining quality is subjective and identifying quality can be difficult due to differing opinions (Gopee and Galloway‚ 2014). The Department of Health (DH) published a report called High Quality Care for All (DH‚ 2008) to express their goal of making quality of care the most important aspect of the National Health Service. The report defined quality into areas of care that is effective‚ evidence based‚ personalised and safe (DH‚ 2008). These main areas of quality have since been the foundation
Premium Management Evaluation Likert scale
35-37. Bagga‚ charan. (2011)‚ marketing in the 20th century. pp. 1-3 Hyatt‚C james.(2005)‚ Birth of ethics industry: journal of business ethics‚ vol 1‚p 6. Jones‚ T.M. (2000)‚ Ethical decisions by individuals in the organisation: An issue –contingent model‚ pp.366-395. Kelly‚ M.(2005)‚ The ethics revolution; business ethics. p6. Kotler‚ Philip. (2002)‚ Marketing management; millennium edition. pp.1-3. Mayer‚ C.E. (2005)‚ History of marketing ethics; European journal of marketing ‚ vol 4.pp.36-37. Robert
Premium Marketing
Safety is the state of being "safe" (from French sauf)‚ the condition of being protected against physical‚ social‚ spiritual‚ financial‚ political‚ emotional‚ occupational‚ psychological‚ educational or other types or consequences of failure‚ damage‚ error‚ accidents‚ harm or any other event which could be considered non-desirable. Safety can also be defined to be the control of recognized hazards to achieve an acceptable level of risk. This can take the form of being protected from the event or
Premium Federal government of the United States United States Environmental Protection Agency Safety
THE QUALITY ORGANIZATION By:Suzanne Mahony MOTIVATIONAL THEORIES IN HEALTHCARE “Expectancy theory states that an individual tends to act in a certain way based on the expectation that the act will be followed by a given outcome and on the attractiveness of that outcome to the individual (Robbins & Coulter‚ 2012). ’’ Equity theory is about the outcomes and the relationship with the inputs. There is then a comparison with the outputs and inputs ratios. “Reinforcement theory says that behavior
Premium Motivation Health care
the essay among other services. It might be that your problem in essay writing is unavailability of adequate time that you can dedicate to essay writing. We also have the right solution for you as we also offer custom essay writing services. Through this service you do not have to think about what to write in your essay as the whole essay writing duty is left to us. We have assisted many students get excellent grades through our custom essay writing service due the quality of essays that we offer
Premium Essay Writing Plagiarism
The Quality of Light Modern society has become so trivialized that true reality is not obvious to most of us. We accept the thoughts and concepts of others to be fact‚ and excuse ourselves from the bright and painful essence of the universe in which we were born. All my life‚ I have only seen shadows. Like the prisoners in the allegory‚ I had my “legs and neck(s) chained” (para.1) from childhood so as to only see what was laid out before me. I was unable to see the truth of the shadows‚ and
Premium Meaning of life Truth Mind
In respect to quality of materials‚ there are three well known philosophers whom are most referenced: W. Edwards Deming‚ Philip B. Crosby‚ and Joseph M. Juran. Throughout the twentieth century‚ these three men have continuously integrated new systems for improvement in the quality system. The first and probably most well known of these philosophers is W. Edwards Deming. Deming first came into the public eye when he was credited with assisting the Japanese after World War II and helping to elevate
Premium W. Edwards Deming Goal Joseph M. Juran