SERVEQUAL MODEL (Measuring Service Quality of Hospitals in Larkana) Author 1: Sumeet Seedani (SZABIST) Contact #: 03333633233 Email: Sumeet_raj19@hotmail.com Author 2: Naveed Anwar Contact number: 03562141247 Email address: Naveed@lrk.szabist.edu.pk Table of contents: Abstract 03 Introduction and 04 Literature Review 05 Importance 07 Research Methodology 08 Five Dimensions (Variables) 09 Data Analysis 10 Findings 11 Conclusion 12
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Available online at www.ilshs.pl International Letters of Social and Humanistic Sciences 8 (2013) 77-85 ISSN 2300-2697 Service marketing triangle and GAP model in hospital industry Rajesh K. Yadav1‚*‚ Nishant Dabhade2‚** 1 Associate Prof. & Head‚ Department of Management‚ RKDF College of Engineering‚ Bhopal (M.P.)‚ India 2 Assistant Professor‚ Department of Management‚ RKDF College of Engineering‚ Bhopal (M.P.)‚ India *‚**E-mail address: drrajeshkyadav@yahoo.com ‚ nishant
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Perpetual mercy hospital | Case Analysis | Davenport University | | Prameela Dibba | 11/16/2010 | | Problem Identification With the creation of Downtown Health Clinic‚ Perpetual Mercy Hospital believed a bigger base for referrals and expansion would be on the horizon. The DHC was supposed to be a great project which would help Perpetual Mercy Hospital with its patient base. It would increase the amount of referrals‚ the amount of patients; opening up many more business opportunities
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HEALING HOSPITAL: A DARING PARADIGM Grand Canyon University: HLT-310V Healing hospitals should be the focus of America’s healthcare system instead they are on the decline. The typical hospital focuses on getting the patients in and getting them out as quickly as possible to save money and make a profit. They do not focus on providing a healing environment that is patient and family friendly‚ unlike healing hospitals. The lack of a friendly
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Case Study: Mountain View Community Hospital 1. Mountain View Community Hospital (MVCH) wants to provide better services than their current deliverables. Therefore‚ databases can help MVCH reach their goal through making relational applications provide information about clients or patients without having a book or paperwork to search for every time. A centralized database application that is not a conjunction of separate applications makes information fluid and accessible without much of a hassle
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Leadership Models in Health care Melissa D. Green‚ MHA University of Phoenix Leadership Models in Health care Leadership has developed over time into a variety of different models. Four of these models are transactional leadership‚ transformational leadership‚ charismatic leadership‚ and situational leadership. This paper will describe in detail the characteristics of these four leadership models‚ focusing on their similarities and differences. These models also can be used to
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Cynthia Ker COST SAVINGS FOR HOSPITALS Overview Currently‚ most of the hospitals in the United States are facing crisis in their operations because of the high costs used in the maintenance of the hospitals. Therefore‚ it is without doubt that‚ there is need to change how the funds of the hospitals are maintained by encouraging the participation of the hospitals’ administrators as well as the employees to lead to reduced costs. The measures to reduce costs in the hospitals should be focused on programs
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significant to any hospital. Take for an example the case of Sky Hospital Consortium. The Consortium consists of 40 hospitals all over US and is further divided into three regions: the West‚ Central and East Regions. Though most of the patients expressed satisfaction with the services of the hospitals; still‚ some claimed they were “Dissatisfied" and even filed a formal complaint. This report will show the probabilities of the patients’ dissatisfaction and complaints on the hospitals in West‚ Central
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Introduction: As an administrator of a private hospital‚ we should always upgrade the hospital setting without any reluctant as it may affect the hospital’s services standard. To be an administrator of a private hospital in the center of the city‚ Penang‚ Malaysia‚ we should have a strong power and human power to ensure the hospital are functioning appropriately to ensure the standard of the hospital always there. Although Penang which is known as Pearl Island is a small island in Malaysia but
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STRUCTURE OF YASHODA HOSPITALS Abstract: This report on the administration of Yashoda Hospital‚ Secunderabad is based on primary data which was collected by visiting the various departments and specialties in the hospital. The report describes the functioning of the hospital and the various organizational levels involved. It also talks about the different departments and how they function. This report can act as a window to the students of BITS regarding the working of the hospital. It can also be
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