THE GAP MODEL OF SERVICE QUALITY Service Quality Quality of the service is the degree of conformance of all the relevant features and characteristics of service to all the aspects of the consumers’ needs limited by the price and delivery s/he will accept. Quality can be viewed from two perspectives: Internal quality specifications based on conformance to based on customer-perceived External quality quality Importance Of Quality For Service Marketers Gain competitive
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e-Tracking in Automotive Industry Logistics Arash Riazifar[1] Sydney Graduate School of Management‚ University of Western Sydney 16920314@student.uws.edu.au Abstract In the last decade‚ enterprises and businesses greatly have had emphasize on e-tracking and e-services. However‚ a coherent informational architecture and systematic definition is lacking yet. Although‚ recently new technologies like RFIDs with advanced applications have been introduced‚ many companies
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Overview: Traditional View: Logistics in the US Economy (2006‚ 2007) * Freight Transportation $809‚ $856 Billion * Inventory Expense $446‚ $487 Billion * Administrative Expense $50‚ $54 Billion * Total Logistics Costs $1.31‚ $1.4 Trillion * Logistics Related Activity 10%‚ 10.1% of GNP Traditional View: Logistics in the Manufacturing Firm -Profit 4% * Logistics Cost 21% * Marketing Cost 27% * Manufacturing Cost 48% Supply Chain Management:
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Chapter 7 Survival Models Our final chapter concerns models for the analysis of data which have three main characteristics: (1) the dependent variable or response is the waiting time until the occurrence of a well-defined event‚ (2) observations are censored‚ in the sense that for some units the event of interest has not occurred at the time the data are analyzed‚ and (3) there are predictors or explanatory variables whose effect on the waiting time we wish to assess or control. We start with some
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was raised was how e-commerce companies are internationalizing into new countries‚ and why they go about in a certain way. Using the Uppsala-model and its operationalizations as a theoretical framework‚ four case studies were conducted. The companies studied were Bokus‚ Boxman‚ Dressmart‚ and LetsBuyIt. In the study it was concluded that the Uppsala-model and its operationalizations could not alone describe and explain the internationalization process of the case companies. These companies seem
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scc SM Supply Chain Operations Reference (SCOR®) model Overview - Version 10.0 supply chain council About Supply Chain Council Supply Chain Council (SCC‚ supply-chain.org) is a global nonprofit organization whose framework‚ improvement methodology‚ and benchmarking tools help member organizations make dramatic and rapid improvements in supply chain performance. SCC established and maintains the supply chain world’s most widely accepted framework for evaluating and comparing supply
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1.1.1 Reverse Logistics The majority of the challenges for remanufacturing are related with the reverse logistic process. Moreover‚ these interrogations have a big incidence on how hard or easy is to solve the other remanufacturing challenges. For this reason‚ this section starts with a detailed explanation of reverse logistics using various models that during the research stand out for being clear and detailed at the same time. For understanding reverse logistics‚ first‚ it is important to understand
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Answer 1 Stalk analyzed the Receiving process and started organizing the data to prepare the Run Chart to display observed data in time sequence. After identifying the 5 sources of error Slotter‚ Keying‚ Letdown‚ ITR ADJ‚ Putaway‚ we are trying to notice a trend in the Proportion of errors noticed/Total errors observed. Following are the run charts prepared for this exercise Chart 1 Slotter Errors Chart 2 Keying Errors Chart 3 Letdown Errors Chart 4 ITR ADJ Errors Chart 5 Putaway Errors
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HICKORY HILL SMOKED FOOD COMPANY Background Hickory Hill is a well-established smoked foods company specializing in smoked turkeys and has been selling its products throughout the northwestern part of the continental United States since 1967. Initially owned and operated by a German immigrant family‚ the key to the company’s success lay in a secret smoking process native to Rhineland‚ Germany. By 1998‚ the firm owned 250 retail outlets in addition to 400 franchise arrangements. Though the
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Mathematical model A mathematical model is a description of a system using mathematical language. The process of developing a mathematical model is termed mathematical modelling (also writtenmodeling). Mathematical models are used not only in the natural sciences (such as physics‚ biology‚ earth science‚ meteorology) and engineering disciplines (e.g. computer science‚artificial intelligence)‚ but also in the social sciences (such as economics‚ psychology‚ sociology and political science); physicists
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