Case 2: San Francisco Public Utilities Commission Preserves Expertise with Better Knowledge Management 1. What are the business goals of SFPUC? How is knowledge management related to those goals? SFPUC is a department of the city and county of San Francisco that provides water‚ wastewater‚ and municipal power services to the city. SFPUC’s Power division provides electricity to the city and county of San Francisco‚ including power used to operate electric streetcars and buses; the Regional
Premium Business process management Management San Francisco Bay Area
e Nicole Wells MISM 2301 CDM‚ Inc. Knowledge Management Case Study Questions: 1. What approaches does CDM employ to manage the tacit and the explicit knowledge within the organization and why does this effort require such different approaches to manage tacit versus explicit knowledge? [table] | |Tacit Knowledge |Explicit Knowledge |Why it’s different | |Technical disciplines
Premium Knowledge management Knowledge Tacit knowledge
Academy of Economic Studies‚ Faculty of Business Administration Knowledge Management Case Study – SC Artis Bio Tech SRL [pic] 22 May 2012 1. Introduction Based on the current economic climate‚ only companies which have the ability to adapt to continuous changes‚ shape their business strategies according to the market and take calculated risks will be able to survive. Attributes such as creativity‚ flexibility and competitiveness have become of the utmost
Premium Knowledge management Knowledge Tacit knowledge
Case Description Cablex Industries liked to be seen as itself a bastion of tradition. The original owner‚ Jagan‚ had maintained close control over the business for 25 years as it developed a number of cables for two wheelers. Until he retired in 1995‚ Jagan knew the names of every one of the 250 staff members and their families. He made all decisions about products‚ clients‚ and employment conditions‚ even signed every leave application. Jagan knew all dealers and major two wheeler manufacturers
Premium Management Knowledge management Knowledge
Utilities Commission Preserves Expertise with Better Knowledge Management CASE STUDY A major challenge facing many companies and organizations is the imminent retirement of baby boomers. For certain organizations‚ this challenge is more daunting than usual‚ not only because of a larger spike in employee retirements‚ but also because of the business process change that must accompany significant shifts in any workforce. The San Francisco Public Utilities Commission (SFPUC) was one such organization
Premium Business process management Business process Process management
current issue and full text archive of this journal is available at www.emeraldinsight.com/0263-5577.htm Knowledge management enablers: a case study Ying-Jung Yeh Department of Business Administration‚ National Taiwan University of Science and Technology‚ Taipei‚ Taiwan‚ Republic of China Knowledge management enablers 793 Sun-Quae Lai Department of Industrial Engineering and Management‚ National Taipei University of Technology‚ Taipei‚ Taiwan‚ Republic of China‚ and Chin-Tsang Ho Department
Premium Knowledge management
School of nursing and midwifery BSc (Hons) Bridging Programme 2012-2013 Nursing expertise Std No. 11003677 Introduction: In their seek to improve the health care delivery systems many countries are in the tract of developing new roles for the health care professionals‚ Nursing as a key component of the primary health care is nonetheless involved. (Hinchliff et al 2003 p15‚ 19) In recent years‚ new and innovative nursing roles
Premium Nursing
RETENTION … OF … KNOWLEDGE …WORKER …. NEED … BETTER ... MANAGEMENT… Presented by Author: SHYMALA.J Lecturer‚ Garden City College‚ Bangalore Mail Id: shymala.j@gardencitycollege.edu & shyamvino25@gmail.com …………………………………………………………………………….. RETENTION OF KNOWLEDGE WORKER NEED BETTER MANAGEMENT……… ABSTRACT The purpose of this report is to portrait ‚ the major challenge for an
Premium Knowledge management
BACKGROUND 3 KNOWLEDGE MANAGEMENT 3 KNOWLEDGE MANAGEMENT AND LONG TERM SUSTAINABILITY 5 INFOSYS AND KNOWLEDGE MANAGEMENT 6 THE K SHOP 7 PROCESS DATABASE ASSISTANCE 8 PEOPLE KNOWLEDGE MAP 8 CATCH THEM YOUNG INITIATIVE 9 INFOSYS SCHOLARSHIP PROGRAM 9 KNOWLEDGE MANAGEMENT AND E BUSINESS 10 CONCLUSION 11 REFERENCES 12 INTRODUCTION This assignment is aiming to critically appraise the knowledge and knowledge management process and evaluate the importance of knowledge management in success
Premium Knowledge management
Presentation Structure Knowledge Management and Its Effects on Performance‚ including BP as a case study: Introduction of Knowledge Management: • Definition and the Essence of KM • Perspectives on Knowledge Management • Knowledge Management Capabilities Needed • Why organisations fail to manage knowledge Effects on Performance: • KM in BP • KM in achieving Operational Excellence in BP • Frame Work • BP’s Philosophy • Peer Group Activity relating to BP • Balance Score Card for Performance Measurement
Premium Knowledge management Management