Journal of Business Research 62 (2009) 775–781 Contents lists available at ScienceDirect Journal of Business Research Satisfaction with service recovery: Perceived justice and emotional responses Ana Belén del Río-Lanza a‚⁎‚ Rodolfo Vázquez-Casielles a‚ Ana Ma Díaz-Martín b a Universidad de Oviedo‚ Spain b Universidad Autónoma de Madrid‚ Spain a r t i c l e i n f o Article history: Received 1 November 2006 Received in revised form 1 April
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La Amistad Report on the Movie Stripped of all human rights and taken forcefully from their homes‚ these people truly know what it is like to suffer. Amistad is a powerful story of the fight against slavery‚ and the victory of the abolitionists. This film is very moving‚ and should have been given many Oscars for excellent acting and directing. It is an outstanding reproduction of actual history and truly gives the viewer a feel for what these slaves endured. In the late 1830’s‚ the ship
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36. In the famous painting “Las Meninas” Which royal family was being painted by Velazquez? a) The family of Philip the III of Spain. b) The family of Philip the II of Spain. c) The family of Charles the IV of Spain. d) The family of Philip the IV of Spain. 37. How could you accurately measure 4 litres if you only possessed one 3 litre carafe and one 5 litre carafe? a) It cannot be measured. b) Fill the 5 litre carafe and from that‚fill the 3 litre one. Empty the three litre carafe and fill it
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family inside and outside this economically poor household. These images and symbols that the Latina woman has had to deal with have been transferred into the social and educational sphere‚ limiting her opportunities. In Gloria Anzaldúa’s Borderlands/La Frontera: The New Mestiza she discusses the various elements of her life up to adulthood and the adversities she had to overcome because of being an educated‚ gay Latina. Her journey is highlighted through the historical and the mythical in ways that
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“A Sunday on La Grande Jatte” had a style that‚ once I took a closer look‚ surprised me somewhat. The painting seems to be made with many dots. It’s very impressive that the artist took the time and had the talent to use dots in such a way. Of course‚ it may have been the type of brush he used‚ or it is a painting technique that I do not yet know‚ but it certainly adds to the feel of the painting. I was also curious about the border of the painting. Rather than not have a border or having a simple
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In the introduction of “Conquistadores De La Calle”‚ Thomas A. Offit (author) mentions a fifteen year old boy named Rey‚ who shines shoes for a living since the age of six. Rey was an exceptional shoe shiner who repaired broken heals‚ restitched bad seams and even could change the color of your shoes being given the chance to. He spends six days a week‚ twelve hours a day working underneath an overpass in downtown Guatemala City‚ shining shoes from sun rise to sunset. The author describes Rey as
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Case management services were provided through an FM (family meeting) in La Habra. Present at the meeting were WYP (Wraparound Youth Partner) Andy Ngo‚ WPP (Wraparound Parent Partner) Maria Gallardo‚ WCC (Wraparound Care Coordinator) Francisco Isais‚ and the youth’s mother. WYP Ngo invited the youth to the FM‚ but the youth declined to join in the meeting. The team started with the positives and successes. The mother is working longer hours. The stepfather came over to take the kids out to the beach
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LA/Com II Period 4 31 January 2013 Words of Wisdom Many say that once in a lifetime‚ when faced with hardship and struggle‚ when put down to their lowest‚ every person will have some life-altering experience that will set the base for every action taken from then on out. These experiences can take various forms‚ ranging anywhere from the Hollywood hero rising up after surviving some impossible danger‚ to a simple conversation with a friend or lover. In this day and age‚ it is easy to believe
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La popularización de la fotografía: invención de la placa seca Consigna: Análisis de la trascendencia de la invención de la placa seca‚ tomando como eje la importancia del documentalismo como denuncia‚ información o conocimiento. Placa Seca La placa seca‚ también conocida como gelatino-bromuro‚ es el primer medio fotográfico exitoso económico y duradero. Fue inventada por el Dr. Richard Leach Maddox en 1871‚ y en 1879 estaba tan bien introducida que la primera fábrica de placa seca se había
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goals and beliefs. La Venta and the Memory Mall have a north to south orientation‚ though the structural design is inverted. The fluted pyramid and the CFE Arena represent the celestial world. The ritual of graduation that takes place at the arena can be seen as an ascent into another world and certainly the culmination and sanctification of years of study. The plaza in La Venta and the Memory Mall correlate with the terrestrial plane and are places between ascent and descent. La Venta’s sunken courtyard
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