and more competitive. As it is becoming more spirited‚ various problems are emerging as well. Serena Hotel is a famous hoteling Chain‚ having 36 luxury resorts‚ lodges and hotels‚ operating in Asian & African countries.Recently it has been noted that there is a plunge in the level of customer satisfaction at the Quetta Serena Hotel. The aim of this research is to evaluate if the Quetta Serena hotel is aware of the importance of its front line employees in service delivery and what is being done to
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HISTORY Las Piñas was one of the earliest fishing settlements on the shores of Manila Bay and was proclaimed a town either in 1762 or 1797. Its exact date of creation cannot be ascertained because historical records vary. Cavada‚ a Spanish historian and Fr. Juan Medina placed it at 1762‚ while Buzeta recorded the date at 1797. Besides being famous for its Bamboo Organ‚ which was built by Fr. Diego Cera and completed in 1824‚ the town of Las Piñas was also a major war theater during the 1896 Philippine
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to the LA agar media. In LA agar media‚ the production of light was very deem. It also took much time to solidify and the agar media was too soft and forms hole‚ therefore good streaking couldn’t be done. There might be error in the composition of the LA agar media ingredients. However‚ when SWC agar media used‚ there was good growth of bacteria and bright production of light. When comparing both media‚ the SWC media contains 10ml of Glycerol whereas there was no Glycerol added in the LA media. Glycerol
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Organizational Resources In the case study‚ it illustrates different kind of organizational resource‚ including human resources‚ financial resources‚ physical resources‚ general organizational resources‚ and organizational knowledge and learning. Human Resources Shangri-La invests heavily in training in the past. It puts a lot of resource to modest in their performances and provides the best services to customers with kind attitude. Its training programmers emphasize service attitudes‚ organizational
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The Squire Hotel Group Question one ’ Evaluate the performance measures in place at the Squire Hotel. The Squire’s group hotel is doing well performance wise although it does have a few problems. The rooms division is performing well due to the hotel being constantly kept at a high occupancy level. However‚ the food and beverage section of the hotel group isn’t doing so well. This is clearly indicated by the Restaurant Manager‚ Elizabeth Dicken‚ who says that she is forced by upper management
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La Loraine boutique lately faces some problems when 2 very long service Sales Associates resigned. This causes the staff’s morale to be affected drastically which in turn‚ affecting their sales. A training plan aimed to recommend a customer service award program with the aim of boasting their morale and improving their service and sales has been put in place. Company’s Goal Vision : To be the largest fashion store in Asia Mission : Maintaining consistent deliveries of quality products
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Golden Arch Hotels‚ as they are known (there are two)‚ are a high stakes experiment in brand leverage. After lobbying by Urs Hammer‚ Head of McDonalds in Switzerland‚ McDonalds has made the brave move to exploit their core competence (no‚ not making hamburgers - delivering absolute product consistency) to develop a holistically branded hospitality offer. Sitting incongruously in a lush green field‚ just minutes from Zurich’s busy international airport‚ the prototype Golden Arch Hotel offers business
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Rosewood Hotels and Resorts is a business that has 12 establishments worldwide. Until 2004‚ the company has run an individual branding strategy; but recent events‚ such as the adoption of a new President and CEO‚ have the company considering a corporate branding strategy. Rosewood seems to have hit a roadblock with their current strategy; they are concerned that their guests do not fully understand the Rosewood brand. Rosewood believes if they are able to adopt a corporate brand‚ that their guests
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Summer Hotel Berhad is a public corporation in service industry in term of hospitality provided to local customer and tourisms. It has five years of history where it established in November 2012. Summer Hotel was located in Wangsa Maju‚ Kuala Lumpur. In 2016‚ another hotel was establish in Singapore. The corporation has over 350 employees. The name “Summer” come from the idea of founder that described our country’s weather. Proper manpower planning also called as human resource planning to allocate
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Carlo V. Austria I. Overview * The case is about the Accra Beach Hotel on the Caribbean island of Barbados. West Indien Cricket Servies‚ an important international sporting event‚ sent a request to the hotel manager of the Accra Beach Hotel that concerns hosting WICS accomodation for a special rate. This rate involves a discount for 50 of the 141 rooms of the hotel. It is now then the call of the sales manager whether to accept the inquiry or not. But before the manager could decide on the
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