QUALITY IN HOTEL SERVICE: THE CASE OF THREE STAR HOTELS IN DA NANG VIETNAM *** ABSTRACT Nowadays‚ “service quality” is mentioned a lot when hoteliers and marketers discuss about how to improve a hotel’s competition capabilities. Many researchers figure out that customer use five dimensions to judge service quality of a hotel – tangibles‚ reliability‚ responsiveness‚ assurance‚ empathy. The gap between expected and perceived service is a measure of service quality. The fact that hotels and resorts
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The Macro Environment Analysis is traditionally the first step of a strategic analysis; it is sometimes referred to as an external analysis‚ a pest analysis or a pestle analysis. The purpose of the Macro Environment Analysis is to identify possible opportunities and threats to your industry as a whole that are outside the control of your industry. There are many factors in the macro-environment that will affect the decisions of the organisation. Tax changes‚ new laws‚ trade barriers‚ demographic
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In the painting Las Meninas it displays Infanta Margarita‚ daughter of King Philip IV and Queen Mariana‚ as the center of the painting. You can see the King and Queens reflection in the mirror as if you are in there point of view. Surrounding the princess there are two maids on both sides of her‚ a dwarf‚ a dog‚ a little girl‚ two women off to the side behind the maid on the right‚ and a man in the background that looks like he is about to leave the room or is passing by. Velazquez is also in the
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A marketing plan on Raffles Hotel 1 1. Introduction 1 2. Brief company overview 2 3. External audit 2 3.1 The macro-environment analysis with PESTE method 2 3.2 The industry dynamics analysis with Porter’s five forces 3 3.3 The evaluation of key successful factors of external factor 4 4. Internal audit 5 4.1 Raffles’ strategic segmentation 5 4.2 Raffles’ market positioning 6 4.3 Strengths-weaknesses analysis of current resources and competences 7 4.4 Value chain and
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A. Introduction The report will be focused on China’s cultural dimensions in tourism development. Religion‚ food‚ festivals‚ music and leisure activities are the 5 cultural elements that are going to be examined how to be used for itinerary planning and will be supported with real itineraries. It is then followed by evaluating how the itineraries meet the cultural expectations of different market segments. Last but not least‚ suggestions on how to communicate with the local people effectively will
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July 17‚ 1981‚ in Kansas City‚ Missouri‚ the Hyatt Regency Hotel held a tea-dance party in their atrium lobby. As the many party-goers stood and danced on the suspended walkways‚ the connections supporting the ceiling rods that held up the second-floor and fourth-floor walkways across the atrium failed. The fourth-floor walkway collapsed onto the second-floor walkway‚ while the offset third-floor walkway remained intact. Both walkways collapsed onto the crowded first-floor atrium. During the time
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For replacement credit‚ I watched the film‚ Hotel Rwanda. In this reaction paper I will write my impressions and reaction to the film‚ as well as address the film as it relates to the concepts of human geography that I have learned over the semester. The movie is about the genocide in Rwanda in 1994. The movie shows how Hutu extremists mass murdered the Tutsi population and how one Hutu named Paul Rusesabagina‚ a hotel manager‚ helped save the lives of his friends and family and over one
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to live in Las Vegas‚ the entertainment capital of the world‚ a gambling mecca for millions every year? What could it possibly be like for a person to live in a city known as "Sin City‚" where the only thing hotter than the bright lights is the sun. According to lasvegasnevada.gov over 600‚000 people live in Las Vegas now‚ which is triple what it was just twenty years ago. It is a city built as a railroad town that has turned into one of the most well known cities in the world. Las Vegas is not
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An Investigation of Auditor Decision Processes in the Evaluation of Internal Controls and Audit Scope Decisions 1. Introduction Over the past decade numerous studies have focused on auditors’ judgments. With few exceptions these studies have found that when auditors are given the same task‚ they frequently make different decisions.’ This result has been obtained for relatively simple tasks (e.g.‚ Joyce [1976]) and relatively complex tasks (e.g.‚ Reckers and Taylor [1979] and Mock and
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The Plasticity of L.A. L.A. Land "I love Los Angeles. I love Hollywood. They’re beautiful. Everybody’s plastic‚ but I love plastic. I want to be plastic." - Andy Warhol “Probably no city in the Western world has a more negative image” - Richard Lehan‚ professor emeritus‚ University of California‚ Los Angeles There are two visions of Los Angeles – one of a successful‚ sprawling ‘Jewel of the West Coast’ and one‚ the ‘‘nightmare’ anti-myth’ of superficial soullessness first depicted by
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