permission of the copyright holder. Backgrounder Sample Case for Video Storyboarding Exercise GR Hotels Corporation (GR) Backgrounder Company History (1991 to 2007) GR Hotels Corporation (GR) is a privately-owned corporation that operates two large mid-scale hotels‚ one in Montreal and one in Toronto. The corporation was founded by the Gemron family in the late 1980s. The company’s first hotel was built near
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new strategy to boost the company’s growth. The management team thinks that it is the right time to establish Rosewood as a corporate brand. A known corporate brand name will encourage hotel guests to stay at some of other Rosewood hotels. Rosewood wants to compete with the corporate and individual branded luxury hotels. As indivudual branded company‚ is is hard to compete with the corporate brands that benefit from cross-property usage. Their current strategy limits their market and objectives. They
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Zhe Cui Prof. Nicholas MKTG-342 Case Analysis Feb 27‚ 2015 La Casa de Las Botas 1. Summary La Casa de Las Botas is a small company which has luxurious retail space in downtown Buenos Aires and a little workshop located about 10km to the west. El Señor Jorge Da Silva Villagrán‚ the company founder and owner‚ used to work as an apprentice for Pierri Company for fifteen years. When Mr. Pierri was retiring along with some of his employees‚ Jorge decided to buy the business from him in 1989‚ since he
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Royal Hotel The Royal Hotel faces issues typical of any hotel. Customer service and aesthetics are the cornerstones the hospitality business and if they are lacking in anyway‚ patrons will find other hotels that better suit their needs. The Royal Hotel GM sees the recent events as unacceptable and is attempting to correct the problems and ensure they do not lose customers to competitors by hiring the firm that Blake works for. Blake will attempt to solve the problems of the hotel by installing
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locals flock to this renowned tourist destination each year. Metro Davao is also known as a convention centre in Southern Philippines. This position is the reason why it became the premier city in the whole Philippines. There are more than 2‚500 hotels and resorts in the city in the year 1999 and is projected to grow more due to the increasing demand for conventions and tourist attractions but some travelers’ that visit metro
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Accredited de luxe Hotels in the Philippines 1. Century Park Hotel 599 Pablo Ocampo Str. Manila 1004 2. Crowne Plaza Manila Galleria - Ortigas Avenue‚ Corner Asian Dev.‚ Bank Avenue‚ Quezon City 3. Diamond Hotel Phillippines - Roxas Boulevard cor. Dr. J. Quintos St.‚ Manila‚ Philippines 1000 4. Dusit Hotel Nikko Ayala Center Makati City Metro Manila‚ Makati‚ 1223‚ Philippines 5. EDSA Shangri- La Hotel - 1 Garden Way Ortigas Center‚ Mandaluyong City‚ Manila 1650 6. Holiday Inn galleria Manila
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QUALITY IN HOTEL SERVICE: THE CASE OF THREE STAR HOTELS IN DA NANG VIETNAM *** ABSTRACT Nowadays‚ “service quality” is mentioned a lot when hoteliers and marketers discuss about how to improve a hotel’s competition capabilities. Many researchers figure out that customer use five dimensions to judge service quality of a hotel – tangibles‚ reliability‚ responsiveness‚ assurance‚ empathy. The gap between expected and perceived service is a measure of service quality. The fact that hotels and resorts
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La Haine (1995): dir. Mathieu Kassovitz- France Starkly shot in black and white to show a Paris not on any map‚ the film deals with Frances intolerance towards outsiders. After local youth Adel is beaten unconscious by police‚ a riot ensues on his estate during which a policeman loses his gun. La Haine follows vinz‚ Hubert and said‚ three young men trapped in the Parisian economic‚ ethnic and social underclass. Watching the film‚ what really stood out to me was the way the film shot- -Being wholly
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Model answers to short cases Acme Whistles 1. What is the overlap between operations‚ marketing and product/service development at Acme Whistles? The simple answer to this question is‚ ‘There is a very significant overlap between these functions’. The underlying question is ‘Why’? Partly‚ the reason is size. As Simon Topman says in the example‚ small companies cannot afford specialist functions so at a managerial level everyone does everything to some extent. This becomes especially true when
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and staff training are interrelated. A staff who has been given training will be able to a quality service to their customers unlike a staff who haven’t been given staff training‚ this is seen practically if looked at restaurants. Most of the time hotels which hire temporary staffs for peak season will have a high percentage of showing low quality service because these temporary staffs are given just a minimum or basic training. When a staff is given basic training this will contribute very highly
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