this topic students will be able to: − − − Develop skills in customer service‚ particularly communication skills Recognize potential communication barriers in customer relations and how to overcome them Apply various strategies in handling customer complaints Commentary Customer service is often misconstrued by many as a skill that needs to be practiced only by employees who work at the front desk – such as receptionist‚ phone operators or sales representatives. But you must understand that the sole
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1.1 - Duty of care means providing care and support for an individual within the law‚ also policies and procedures and agreed ways of working but it is about avoiding abuse and injury to the individual‚ family and friends. Every individual should be supported and enable to live in a safe environment which is free from predududice and abuse‚ as a carer we should make this happen as best as we can. 1.2 – In your work place you have a duty of care to raise any concerns you may have‚ these can range
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charge to low-income Arkansans. These forms and instructions can be used cases involving an uncontested divorce without minor children and expensive property and debt. READ ALL INSTRUCTIONS IN THIS PACKET VERY CAREFULLY. PACKET CONTENTS: · Complaint for Divorce · Entry of Appearance and Waiver of Service of Summons · Affidavit of Service by Mail · Decree of Divorce · Court Testimony · Witness Testimony · Packet Instructions Disclaimer We are providing this information as a public
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Policy on creating a Gender Neutral Workplace Purpose Organization’s philosophy is to be a professional organization‚ encouraging growth of individuals irrespective of gender‚ religion‚ caste or community. Organization endeavors to ensure a safe‚ secure and congenial work environment‚ so that employees can deliver their best without inhibition. Through all its policies‚ Organization seeks to ensure that both sexes have equal opportunity and no preferential or discriminatory treatment is meted
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1. Understand the meaning of duty of care. 1.1) Define the term duty of care: this is the responsiablelty of an individual under the employment of an care institution to adhere to as well as an legal obligation. This will affect attitudes to the appropriate duty of care towards adult using services also you can include your work colleges and yourself within this. Furthermore this requires work to be based towards the best interests of the individuals using the service so therefore ensuring that
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Airlines Customer Service improvement report Summary Customer Service Department has received complaints regarding services‚ systems and conditions of Hurrah Airlines. The aim of this report is to summarize weak spots in Hurrah Airlines’ customer service and to make recommendations to its improvement with minimum costs. Introduction This report will include: a short summary of the most frequent complaints regarding Hurrah Airlines’ services; recommendations for an improvement of customer service of
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Unit 4222-205 Principles of safeguarding and protections in health and social care. 3.3) Identify report into serious failures to protect indivduals from abuse. A report about Castlebeck Care Ltd which failed to ensure that the vulnerable living at Winterbourne View were adequately protected from risk‚ including the risks of unsafe practices by its own staff. Individuals in Winterbourne View which is a home owned by Castlebeck Care Ltd were pinned down‚ slapped‚ doused in cold water and repeatedly
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Unit 54 – Principles for Implementing Duty of Care in Health‚ Social Care or Children’s and Young People’s Settings. Understand how duty of care contributes to safe practice 1.1 Explain what it means to have a duty of care in own work role. A duty of care is an obligation that any child or young person that is in your care is well looked after and is not harmed in a particular task. Within the setting in which I work I would carry out daily checks to ensure that my setting from the inside and
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to make sure they have the risks & consequences explained to them in whichever manner they understand (written‚ verbal‚flash cards‚ brail etc) Our duty of care ranges from helping to make or uphold decisions about medicines to taking or making complaints & making sure they are taken down in the suitable form & reported to managers. If at anytime you are unsure abot your competence in completing a duty of car‚ always tell some one or ask for help / extra training. If you fail in a duty of care
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of an accessible complaints procure for reducing the likelihood of abuse. Complaints are good way of considering how well the services are provided‚ it also helps us to identify if there are any weaknesses e.g. potential for abuse and neglect. A complaints procedure should be simple to follow because it encourages people to raise their concerns and it indicates that organization will respond to those concerns rather than ignoring them. If it’s too difficult to make a complaint the abuse is likely
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