- 3.1‚3.2 1. Identify the following requirements when dealing with complaints Legal For the purpose of assessing‚ and preventing or reducing the impact of unsafe or inappropriate care or treatment‚ the registered person must have an effective system in place‚ for identifying‚ receiving‚ handling and responding appropriately to complaints and comments made by service users‚ or persons acting on their behalf. By law‚ all health and social care services must have a procedure for dealing efficiently with
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respond to complaints. Dealing with a complaint I would follow the step by step list to respond to a complaint effectively and be professional‚ if a parent arrived in the nursery with a complaint as a practitioner I would establish if this is something I could deal with personally‚ if it is we could deal with it there and then if not then I would inform the senior member of staff within the room about the situation (depending on how serious the complaint is) (if a serious complaint) I guide
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convenient to you‚ the master can come tomorrow at any time from 10A.M. to 10P.M. - it would be great if he will come at 7P.M. - Ok. thank you for choosing us. wait the agent tomorrow at 7P.M. bye! -Bye. ________________________________________ complaint handling -Hello - good evening. how can I help you? - a days ago I have bought a new coat and didn’t noticed that there is a big hole inside! - oh‚ we are really sorry for it. you can choose from several options: to refund‚ to replace or
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● First of all I would apologise for the poor customer service that the guest has been provided with. On the spot I would try to find a different room for the guests which would suit their needs and also deal with the booking for cloud 23. ● Like usually I would apologise to the couple for the poor customer service that they have received. I would try to explain why the hotel was poor and why there was building work going on at the hotel. After explaining why they’ve received such a service‚
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363 Question : | (TCO 1) Documents on the Web are known as Web ____. | | | Student Answer: | | sites | | | | links | | | | pages | | | | indices | | Instructor Explanation: | Reference page 5 | | | | Points Received: | 2 of 2 | | Comments: | | | | 2. | Question : | (TCOs 1) The World Wide Web Consortium has created a set of ____ or specifications that all browser manufacturers follow. | | | Student Answer: | | indices | |
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Chapter 11 - Resource Requirements Student: ___________________________________________________________________________ 1. Whenever possible‚ effective entrepreneurs seek to own the resources they need. True False 2. One advantage of owning resources during the startup is that it puts the team in a better position to commit and decommit quickly. True False 3. Entrepreneurs in high-potential startups seek to have not only enough committed resources for the task at hand but also a cushion
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A) What was the most likely cause (i.e. breakdown) of the issue? B) What should have happened to keep the issue from escalating to a complaint email [how should it have been addressed in-store]? C) What steps could you‚ as a Leader‚ take to prevent the issue from recurring? D) What you would say/write to the customer to address his/her concerns 1. 5201: A) A chicken bone was found in a vegetarian pizza. This was most likely caused by someone in the kitchen being negligent
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3. LEGAL & POLITICAL Legal Requirement in a Host Country. THAILAND Thailand officially the Kingdom of Thailand formerly known as Siam is a country located at the centre of the Indochina peninsula in Southeast Asia. It is bordered to the north by Burma and Laos‚ to the east by Laos and Cambodia‚ to the south by the Gulf of Thailand and Malaysia‚ and to the west by the Andaman Sea and the southern extremity of Burma. Its maritime boundaries include Vietnam in the Gulf of Thailand to the southeast
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Part One: Short Answers 1. What is the primary and secondary purpose of the website? The primary purpose of the Justice and Police Museum website is to inform viewers about the history of Australia’s justice system‚ police force and criminal past. This site also provides information about the location‚ admission prices and things to do as well as certain things people can learn about such as forensics and notable figures in historical Australian crime. The secondary purpose of this website is to
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methodology which takes a minimalist approach. Computer software developed with RAD is more or less a “develop as you go” approach which allows systems to be developed much faster than the SDLC approach‚ and makes it more flexible to change the requirement. Database Definition ***Tables –consist of records‚ (rows) separated by columns (fields) that can be queried (questioned) Database Structure Database designers need to know a business. A business may have “customers” Entity Relationship Diagram
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