A STUDY ON STRATEGIES OF RETAINING EMPLOYEES IN CALL CENTRES SUBMITTED IN PARTIAL FULLFILLMENT AS A REQUIREMENT FOR THE AWARD OF THE DEGREE‚ BACHELOR OF BUSINESS MANAGEMENT (BBM) FROM‚ Under the guidance of MY PROJECT GUIDE MRS. JIMMY SAM SUBMITTED BY: NAME: VISHNU.G YEAR: 2010-2011 DECLARATION I declare that this project titled‚ “A STUDY ON STRATEGIES OF RETAINING EMPLOYEES IN CALL CENTRES” is a record of my research project carried out by
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A Study on the Worklife of BPO Employees and the various Human Resource Practices in a BPO - A Case Study of Convergys Introduction Striking a balance is the real fulfillment to life. In the rat race of our present day existence‚ especially in the long working hours ethos of our industry‚ we forget to maintain a balance between work and family. The result is devastating: high levels of stress‚ trauma‚ and even nervous breakdowns. The phrase worklife balance was coined in 1986 in USA .Until 1999
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SUMMARY OF THE CASE This case study focuses on the bribery scandal surrounding the city selection process for the 2002 Olympics held in Salt Lake City‚ Utah‚ USA. The student is ask to discuss the merits of the case based on three parameters‚ ethical behavior‚ the impact of culture‚ and the bid process from a broad based business point of view. They are also ask to speculate as to their actions if they were particular individuals associated with the chain of events. CASE DISCUSSION Questions 1
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Case Brief: Kerl v. Rasmussen (2004) 273 Wis. 2d 106‚ 682 N.W. 2d 328 The facts in this case are that Harvey Pierce ambushed and shot Robin Kerl and her fiancé David Jones in the parking lot of a Madison Wal-Mart where Kerl and Jones worked. Kerl was seriously injured in the shooting‚ and Jones was killed. Pierce‚ who was Kerl’s former boyfriend‚ then shot and killed himself. At the time of the shooting‚ Pierce was a work-release inmate at the Dane County jail who was employed at a nearby Arby’s
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board are typically rejected during an early processing inspection along with an additional 5% rejected during the final testing. This results in a production order increase of 25%. 5.What recommendations would you make for a short-term solution to CBF’s problems? A short-term solution may be to extend the work day so that 8 production hours are optimized during a 5 days of working. They should check quality of raw materials.They should analyze the individual work time of the per part and start
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Tire City Case 1993 1994 1995 Notes-96 Multipli er 1996 Notes-97 Multipli er 1997 INCOME STATEMENT Net Sales Cost of Sales Gross Profit 16230 9430 6800 20355 11898 8457 staff projected 20% 23505 incr 58.1% 93‚ 58.5% 94‚ 13612 57.9% 95 9893 maintain same relationship to sales; 32% 93‚ 31.2% 94‚ 7471 31.8% 95 but "no depreciation on new expansion in 96 and expense on other assets should 213 remain the same % of S/T (Maturities of L/T) & L/T debt; 10.5% 93‚ 10.6% 94‚ 10.4% 94 95 2115 Rate (% of
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Study on Service Employees’ Role in Sport Organisations This article will outline the critical role of service employees in sport organisations‚ which was split into two parts. A detailed statement of why service employees are significant to the success of any sport service organisation is discussed first. This will be followed by a comparison of employees’ importance between participants and spectators. In company after company investigated‚ Clutterbuck‚ Clark and Amistead (1993) concluded
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There are times in life when we feel the whole world is against us. We get in arguments‚ fight with siblings and parents‚ lose loved ones‚ and get rejected. “The Circuit” and “The Return” both express feelings of betrayal and hopelessness. Change happens all around us and can have an effect on us instantaneously. Sometimes‚ especially when we feel like we have no control over these changes‚ we lose faith. Similarly‚ when we encounter new places and settings‚ we oftentimes want to revert back to what
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Since the Secure Bank and Big Oil has been working together for two years through phone calls and e-mails. Secure Bank decided their senior executive would carry out the deal to closure. Julie is a female; and highly recommended with her knowledge and involvement with the oil field and oil product department with several companies. Saudi Arabia being behind where diversity is concerned and caught by surprise that they would be answering to a female executive; Julie should have been involved with
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Buddh International Circuit | PJM Project | | Roland 12FRN-244 Benjamin 12FRN-245 Table of Contents 1. Formula 1 As a Sport………………………………………………………………2 2. History of Formula 1 Race in India…...…………………………………………
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