MANAGING SERVICE QUALITY (Application in Carrefour Retail Store) Individual Assignment of Operation Management by : Yessy Saputra MMR 39 – 151091013 PRASETIYA MULYA BUSINESS SCHOOL MAGISTER MANAGEMENT REGULAR PROGRAM JAKARTA 2010 Dalam industri jasa‚ salah satu faktor penting yang perlu diperhatikan oleh perusahaan adalah kualitas jasa. Karena jasa merupakan sesuatu yang tidak berwujud‚ maka evaluasi akan jasa menjadi suatu hal yang sulit dilakukan. Namun‚ kita tidak boleh mengabaikan hal ini
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service and consistently low prices” (Carroll and Buchholtz). Wal-Mart targeted to expended their company into the large cities and become international stores spread throughout the world. Wal-Mart Stores had four major retail divisions‚ Wal-Mart Supercenters‚ Discount Stores‚ Neighborhood Markets‚ and Sam’s Clubs warehouses with more than 100 million customer per week visited Wal-Mart stores. Wal-Mart socially responsible for their actions and provides thousands of jobs‚ low prices and high value and
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Advanced program Intake 50 Question 1: What impresses you about this company? What accounts for Wal-Mart’s success over the past 25+ years? Is it a great strategy‚ superb strategy implementation and execution‚ or great leadership? What aspects of Wal-Mart do you find unimpressive? In my opinion‚ there are at least 3 things that I should be impressed about Wal-Mart. * No match rivals: In early 1990‚ Wal-Mart tested selling grocery‚ food as well as commodity goods in the form so called “supercenter”
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interesting making an analysis exercise of a market company like Wal-Mart which has revenues greater than the Gross Domestic Product (GDP) of many countries. The last fiscal year‚ ended January 31 2013‚ Wal-Mart reported revenues of 466‚1 US billion (Walmart Inc.‚ 2013). This amount is greater than the last GDP reported by Colombia of USD 362‚2 billion or Argentina of USD 347‚3 (Portafolio 2012). If this company‚ Wal-Mart‚ were a country it would rank as a rich country just below South Africa and above
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The British University in Egypt Faculty of Business Administration‚ Economics and Political Science Exploring OCB and its variables‚ its evaluation and implementation: The case of Carrefour Egypt A Dissertation submitted in part fulfilment of the requirements for the award of B.A. in Business Administration‚ Human Resources Management Specialization 2008/09 By Seif Mamdouh Ezzeldin ID: 100558 Honours Level – Class of 05/06 Under the Supervision of Dr. Hadia FakhrElDin 1 Organisational
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Business Research Business Research Is the advertisement strategy used by Vodafone in India successful? Submitted to Submitted by Batch Reg. No. Prof. Dilip Hitesh Goyal Sheron Prabu PGPRM-9 MBA12 B BLR 0903071001 BLR 0903031042 Page 1 Business Research 1. Introduction Vodafone is known for its unique advertisement campaign such as pug‚ happy to help service and latest released Zoozoo advertisement campaign. The Zoozoo¶s advertisements were created in South Africa by Ogilvy & Mather
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The Lowest Price is Unethical The worldwide corporation name‚ Wal-Mart‚ is best known for its endless selection of products for sale and their everyday lowest prices in town. Unfortunately these attractive characteristics arise from the act of breaking 18th century philosopher’s ethical theories. Wal-Mart is guilty of using their employees and suppliers as a mere means to an ends for the highest corporate profits possible each quarter. Their practices alienate their employees from their work efforts
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SWOT ANALYSIS OF WALMART The ‘Fortune 500’ is a list of top 500 companies‚ with the highest gross revenue in the United States. The list is complied and published on an annual basis by the Fortune magazine‚ and it includes both publicly and privately held companies arranged in decreasing order of their gross revenue adjusted for excise taxes. The Fortune 500 list was first was published in 1955‚ and originally included only manufacturing‚ mining‚ and energy industries‚ but now it has been
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For me I think the most ethical problem that walmart facing is killing small stores around town Walmart makes it harder for local stores to compete. Some of them filed lawsuit against Walmart‚ they said company uses predatory pricing to put competing stores out of business. For them to compete against big retailer they have to reduce wages by 5 percent after Walmart entered new market. Many people refuse to have Walmart in their area. There are some issues involving employee stakeholders also they
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Summary Walmart is the world’s largest retailer with more than 8‚400 stores globally and is now considering going green. Walmart moves massive amounts of products and uses a lot of other resources to operate its business and now they are trying to transform itself into a company that is seen as environmental friendly. The first step of Walmarts three-phase plan was receiving information from its 100‚000 suppliers about their greenhouse gas emissions‚ water waste reduction efforts and other details
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