The Shouldice Method Two young medical students were standing on a street corner observing people as they passed and discussing any abnormalities with each other that they may have seen in passers-by. They saw this old man walking sort of duck waddling down the street at a slow pace. The two students introduced themselves to the gentleman and told him that they didn’t agree with each other’s diagnosis of the old man’s problem. One says‚ “My friend thinks you have a bad case of hemorrhoids‚ and
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Case Study: Shouldice Hospital Shouldice Hospital Ltd. is a unique clinic located in Toronto Canada that specializes in external abdominal hernias. Open since 1945‚ the clinic that is more like a country club uses a method developed by Dr. Earle Shouldice that encourages a different procedure than used by most hospitals. The Shouldice Method reinforces the abdomen walls and requires only a sleeping pill with a local anesthetic which results in immediate patient ambulation and
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Readmissions to the hospital has been projected to cost the U.S. approximately 17 billion dollars annually‚ of which 90% of those readmitted were unplanned (Weiss‚ Yakusheva‚ and Bobay‚ 2011). For those patients who have a primary care provider and actually follow up as instructed within 1-2 weeks‚ 2/3 of those primary care providers will have not received a written discharge summary of the patient’s stay. On the other hand‚ a large percentage of patients either do not have access to primary care
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Case Study 1: Shouldice Hospital Limited 1. What has the leadership of Shouldice been excellent at? Shouldice leadership has been able to develop one of its surgical service lines‚ inguinal hernia repair‚ to an “internationally-recognized” brand. This has allowed Shouldice to dominate the market share and create a demand for its specialized services resulting in financial stability. The creation of this brand also has a strong influence with how the organization functions and how it is perceived
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| | Theory Of The Gaps Model In Service Marketing | | History of the Gaps Model The gaps model of service quality was first developed by a group of authors‚ Parasuraman‚ Zeithaml‚ Berry‚ at Texas A&M and North Carolina Universities‚ in 1985 (Parasuraman‚ Zeithaml & Berry). Based on exploratory studies of service such as executive interviews and focus groups in four different service businesses the authors proposed a conceptual model of service quality indicating that consumers’
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1. *How does Shouldice compete? Identify at least three characteristics of Shouldice’s operations that contribute* to its competitiveness. Shouldice Hospital Limited seems to be a well organized Hospital with a unique technique to operate hernias. In this hospital only external hernias were operated. This is the mayor fact for their success. The doctor´s‚ the nurse´s and even the design of the facility is only targeted of the patient’s needs that have or had a hernia surgery. To reduce
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THE TWO GAP MODEL AND THE NIGERIAN ECONOMY. - BRIDGING THE GAPs WITH FOREIGN DIRECT INVESTMENT. . By Bakare Aremu‚ Tunde Abubakar Department of Economics ‚ university of lagos‚ akoka‚ yaba ‚lagos And Bashorun‚ oladipo titilayo Department of Finance ‚ university of lagos‚ akoka‚ yaba ‚lagos ABSTRACT Holis Chenery (2005) proposed existence of 2-gaps in LDCs in his TWO GAP MODEL. This research work sought to unveil the existence of the gaps in the Nigeria economy. We realized that domestic
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Review of the GAPS model of Service Quality using a personal example: Service Name: Bell Essential Plus Internet Service Existence of a Gap: Yes Expected Service (description of expectation): The expectation was (without reading the fine print‚ which is obscure and not indicative of essential information for new customers) that upon subscribing to Bell Essential Plus I’d be able to download media content and browse the internet at a speed of “5mbps”. Perceived Service (description
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should any gaps arise between the elements‚ in the long run‚ they could lead to unfavourable consequences in the organisation. To determine the possibility of such problems‚ a perception gap would be looked at. Berry and Parasuraman (1991)‚ developed a GAP model and demonstrated that a customer who visits an organisation expecting to get certain quality of service basing on previous dealings or because of advertising may be disappointed by the outcome. This was said to arise due to gaps caused by
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SERVICE MODEL GAP QUESTIONNARIE 1. Name……………………………………….. 2. Age a. Below 20 b.20 to 30 c.31 to 4o d.41 to 50 e.51 and above 3. Gender b. Male b. female 4. Marital status c. Married b. Unmarried 5. Occupation d. Business b. government job c. private jop d.non income group e. others 6. Nationality a. India b. England c. America d. French e. others 7. Income level (monthly) a. below Rs.20.000 b. Rs.21‚000 to Rs 30
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