DSE7100 Managing Service Operations Discussion of Shouldice Hospital Limited Case Assignment #2: Questions for Shouldice Hospital Limited 1. How Successful is the Shouldice Hospital? 2. How do you account for the success of the hospital? 3. What is the strategic service concept of Shoudice Hospital? How are the elements in the service systems designed and managed to support the strategic service concept? 4. As Dr. Shouldice‚ what actions‚ if any‚ would you take to expand the hospital’s
Premium Service system Physician Surgery
___________________________________________________________________________ 1. Which one of the following is not one of the five basic tasks of the strategy-making‚ strategy-executing process? A. Forming a strategic vision of where the company needs to head and what its future business make-up will be B Setting objectives to convert the strategic vision into specific strategic and financial performance . outcomes for the company to achieve C. Crafting a strategy to achieve the objectives and get the company where it wants to go D. Developing
Premium Strategic management Strategic planning
1. How well is the hospital currently utilizing its beds? (60+90+90+90+60+30+30)/ (90*7) =450/630=71.4% The hospital is currently utilizing 71.4% its beds 2. Develop a similar table to show the effects of adding operations on Saturday. (Assume that 30 operations would still be performed each day.) How would this affect the utilization of the bed capacity? Is this capacity sufficient for the additional patients? Check-in Day Monday Tuesday Wednesday Thursday Friday Saturday Sunday Monday 30 30 30
Premium Week-day names
“Shouldice Hospital‚ the house that hernias built‚ is a converted country estate which gives the hospital a ‘country club’ appeal.” A quote from American Medical News Shouldice Hospital in Canada is widely known for one thing – hernia repair! In fact‚ that is the only operation it performs‚ and it performs a great many of them. Over the past two decades this small 90-bed hospital has averaged 7‚000 operations annually. Last year‚ they had a record year and performed nearly 7‚500 operations
Premium Surgery Physician Hernia
1. Engagement: How have I come to understand my S-L service site’s vision‚ mission‚ and goals? a. I have come to understand my S-L service sites vision‚ mission and goals through speaking with Matthew Ratz. We have had numerous conversations about all three of these subjects. On Our Owns vision and mission overlap‚ what I understand about their vision and mission are to give members a place where they can come and feel safe all while changing attitudes‚ promoting recovery‚ and achieving wellness
Premium Statements Management Strategic management
Outsourcing of Hospital Services Every business has to determine whether they should perform a service themselves in-house or outsource that particular service to an outside vendor. Facility services and managements are just two of the services that can be performed either in-house or outsourced to a vendor. The following graph shows the relationship between company size and potential need for outsourcing. As a company reaches 1‚000-10‚000 employees‚ the potential need for outsourcing drops
Premium Management Hospital
e n t D i v i s i o n o f t h e Am e r i c a n S o c i e t y f o r Q u a l i t y INSIDE THIS ISSUE From the Chairman . . . . . . . 2 Leadership Characteristics for Quality Performance . . . . 3 Why certify? . . . . . . . . . . . . 5 Quality Leadership‚ Situational Style . . . . . . . . . 8 The Physics of Change Leadership. . . . . . . 12 The Whole Leader: Two Approaches to Integrity . . . 16 Leadership Vision and Strategic Direction By Don Brecken Creating a compelling vision and developing
Premium Strategic management Management
Student Name: ______________________________________ ID:______________________ 1-Learning Outcomes being assessed: Demonstrate an understanding about concepts of operations management and functions in manufacturing and services firms Appraise a business situation in terms of the operations objectives appropriate to the customers’ requirements and the competitive strategy of the firm 2-Handing in format instructions Sign this page and put it as a cover for your assignment Late submissions
Premium Containerization United Parcel Service Median
Service Blueprint Service blueprinting is defined as a tool for simultaneously depicting the service process‚ the points of customer contact‚ and the evidence of the service from the customer’s point of view. The proposed blueprint allows for a quantitative description of critical service elements‚ such as time‚ logical sequences of actions and processes‚ also specifying both actions/events that happen in the time and place of the interaction (front office) and actions/events that are out of the
Premium Hospital Patient Service of process
Situational Analysis and Problem Definition: The Shouldice Hospital in Ontario‚ Canada is a pioneer in the field of treating patients suffering from external abdominal hernias. With its current capacity‚ it can treat up to 6850 patients annually. The patients are treated using the Shouldice Method‚ and on an average each patient has to spend about four days in the hospital recuperating. The USP of the Shouldice Hospital is it’s distinct surgical procedure. The speedy ambulation coupled with it’s
Premium Hospital Surgery Physician