Realigning Service Operations Strategy at DHL Express Tim Coltman University of Wollongong – Centre for Business Service Science‚ Wollongong‚ New South Wales 2522‚ Australia tcoltman@uow.edu.au John Gattorna Macquarie University – Macquarie Graduate School of Management 2000‚ New South Wales‚ Australia‚ john@johngattorna.com Stuart Whiting DHL - Express Global Head Office‚ Bonn‚ Germany‚ Stuart.Whiting@dhl.com This paper describes the approach that DHL used to respond to aggressive revenue
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well in diverse locations but also brings units together in a coordinated fashion” (Shenkar & Luo‚ 2007‚ p. 312). Given its wide range of products and the diversity of countries in which it operates‚ Unilever has to employ a global organizational strategy that addresses its global complexity and the diversity of its product portfolio. In its portfolio‚ there are some product lines that can be extended to new markets with little or no modification‚ while there are others that need to be modified to
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Capacity and Process Technology Strategy Advice for Bonkers Chocolate Factory: A central aspect of the dynamic problem facing a business in an evolving and competitive industry is the decision about additions to productive capacity. The purpose of this report is to provide strategic advice for the CEO of Bonkers Chocolate Factory (BCF)‚ the U.S division of a multi-national candy company operating in the highly competitive chocolate products market. In late 2001‚ the main issue facing BCF management
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C H A P T E R Operations Strategy in a Global Environment 2 DISCUSSION QUESTIONS 1. Global seems the better label for Boeing since authority and responsibility reside in the U.S.—the home country. 2. Six reasons to internationalize: Reduce costs‚ improve supply chain‚ provide better goods and services‚ attract new markets‚ learn to improve operations‚ attract and retain global talent. 3. No. Sweetness at Coca-Cola is adjusted for the tastes of individual countries. 4. A mission is an organization’s
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How does the Minit- Lube operations strategy provide competitive advantage? According to the text‚ the 10 decisions of operations management are: 1. Design of goods and services 2. Managing quality 3. Process and capacity design 4. Location strategy 5. Layout strategy 6. Human resources and job design 7. Supply- chain management 8. Inventory‚ material requirements planning‚ and JIT ( just- in- time) 9. Intermediate and short- term scheduling 10. Maintenance
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GUIDANCE FOR INDIVIDUAL ASSIGNMENT FOR BN3318 OPERATIONS STRATEGY The aim of the assignment is to enable you to apply some of the concepts covered in operation strategy in terms of evaluating the different options for operations competing in a particular market sector. The market sector is fast-food chains in which I would include companies such as McDonalds‚ Burger King‚ KFC‚ Dominos‚ Subway‚ ‘Fish and Chip’ outlets and ‘Chinese Food’ outlets. These companies generally offer a counter service
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heart transplants drops at a 79% learning curve‚ a learning rate not unlike that in many industrial settings. It appears that as doctors and medical teams improve with experience‚ so do your odds as a patient. If the death rate is halved every three operations‚ practice may indeed make perfect. Learning curves The premise that people and organizations get better at their tasks as the tasks are repeated; sometimes called experience curves. Most organizations learn and improve over time. As firms
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Q1) To understand a company’s operations the following areas should be primarily researched: 1) Identify the position of the company on the Product-Process matrix: The product-process matrix is a tool for analysing the relationship between the product life cycle and the technological life cycle. A company can be characterized as occupying a particular region on the matrix. Identify where the company lies on the matrix: job shop‚ batch‚ line or continuous. In case of a company such as
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2 C H A P T E R Operations Strategy in a Global Environment DISCUSSION QUESTIONS Human Resources 1. Global seems the better label for Boeing since authority and responsibility reside in the U.S.—the home country. Supply Chain 2. Six reasons to internationalize: Reduce costs‚ improve supply chain‚ provide better goods and services‚ attract new markets‚ learn to improve operations‚ attract and retain global talent. Scheduling 3. No. Sweetness at Coca-Cola is adjusted for
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SUPPLY CHAIN MANAGEMENT REPORT SPONSORS SAP is the world’s leading provider of business software solutions. Through mySAP Business Suite‚ people in businesses around the globe are improving relationships with customers and partners‚ streamlining operations‚ and achieving significant efficiencies throughout their supply chains. The unique core processes of various industries‚ from aerospace to utilities‚ are supported effectively by SAP’s 23 industry solution portfolios. Today‚ more than 20‚500 customers
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