Leontios Filotheou 36 Parthenonos Street‚ Apt 203 Strovolos 2021 Nicosia Cyprus +357 99 611079 Leontios.philotheou@cytanet.com.cy Paper presented at the 2007 POMS College of Service Operations ABSTRACT In this paper‚ the results of a study using an adapted version of Parasuraman et al’s (1988) SERVQUAL questionnaire‚ administered in three‚ 4* hotels in Cyprus to samples of both guests and hotel staff‚ will be presented. The aims of the survey were to identify shortcomings in the
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Case Study Microlite S.A.: The Pan-Orient Decision Abstract Microlite S.A. which is located in Brazil was the largest producer of batteries in South America with a mighty 55% share of the Brazilian battery market. Top Management had decided to shut down all but one out of three of the dry cell battery factories in Guarulhos. This opened up the chance for Luiz Pinto‚ manager of Microlite’s battery factory in Jaboatão‚ to take over this market share and do further investments in his company. This
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Case Study Memo #2 From: Discussion: 14734 Re: Case Memo #2 Perception and Decision Making: Dave Armstrong (A) Issues/Problem Dave Armstrong is about to graduate in three months from Harvard Business School and need to make a decision about his job prospects. Each job prospect has its advantages and disadvantages and Armstrong uses different perspectives to evaluate each position. Alternatives Armstrong first job option is to get together with his former boss‚ Mr. Thorne‚ and develop
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Xerox Case Study Analysis The challenge facing Xerox and its management is complex‚ challenging and probably not unique. The company had been dependent on its highly trained sales force to turn a profit on their existing products and had not focused on new product opportunities until the development of its "Book In Time" product. This revolutionary product presented some new opportunities for the company. One of the significant advantages this product yielded was its costs. The Book-in-Time
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Cases for Management Decision Making CA-1  suggested uses of cases Case CASE 1 Greetings Inc.: Job Order Costing CASE 2 Greetings Inc.: Activity-Based Costing CASE 3 Greetings Inc.: Transfer Pricing Issues CASE 4 Greetings Inc.: Capital Budgeting CASE 5 Auburn Circular Club Pro Rodeo Roundup CASE 6 Sweats Galore CASE 7 Armstrong Helmet Company Overview This case is the first in a series of four cases that presents a business situation in which a traditional retailer decides
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Leadership Decisions During Environmental Turbulence: A Quantitative Approach “The huge explosion of global derivatives set the context in which risk management and corporate governance were abandoned by major financial institutions” (Sun‚ Stewart and Pollard‚ 2011‚ p. 17). Executive Leadership and Board Members of organizations came under close scrutiny following the financial crisis in 2008. Beginning in the US‚ this 2007-2008 global crises began in the sub-prime market‚ and had a domino effect
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Case Study Analysis Example 1. Executive Summary The case study that will be analyzed in this report presents the case of an American woman who has been living and working in Bangkok‚ Thailand for three years. It comes without saying‚ that her life in Bangkok has not been easy. She does not speak Thai language and many of Thais do not speak English‚ this poses a communicational barrier. She does not own a car and does not have access to the corporate car‚ this poses a navigation barrier. Moreover
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Case Study Analysis: Jess Westerly at Kauflauf GmbH Geethanjali Ramesh Northeastern University Date: 03- 13-2016 CMN 6000: Introduction to Organizational Communication Summary Jess Westerly is the assistant product owner of CRM applications for computer and office supply wholesalers and retailers at Kauflauf. It is a fast-growing provider of subscription enterprise software headquartered in Heidelberg‚ Germany. Being new and outsider Westerly tries to implement a change in sales
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Case Study Analysis: Jess Westerly at Kauflauf GmbH Geethanjali Ramesh Northeastern University Date: 03- 13-2016 CMN 6000: Introduction to Organizational Communication Summary Jess Westerly is the assistant product owner of CRM applications for computer and office supply wholesalers and retailers at Kauflauf. It is a fast-growing provider of subscription enterprise software headquartered in Heidelberg‚ Germany. Being new and outsider Westerly tries to implement a change in sales
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MTH 108 - Statistics Application Part C: Making Graph and Data-Based Decisions (60 points) Paragraphs should be typed and written in complete sentences. Please use project headings for each section. Use Times New Roman‚ 12-pt font and double space. Cite any resources in APA format. This assignment requires you to collect your own data and to use that information to make decisions. This project happens in two parts. Part (due Seminar 4) requires you to identify a topic. Parts 2-5 (due Seminar
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