Andrew Quarless ENGL 202-D Leslie Robertson Mateer Spring 2009 Business Communication Essentials Practice Your Knowledge (pgs. 94-95‚ nos.1-47) The “You” Attitude: 1. We request that you have the order form supplied in the back of our catalog. So that your order is processed properly‚ please complete the order form located in the back of our catalog. 2. We insist that you always bring your credit card to the store. Having a credit card will most
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The new boss Background Business equipment and systems (BES). Based in Birmingham‚ England. Sells fax machines‚ data projectors and slim plasma screens. Eighteen months ago‚ its national sales manager‚ Vanessa Bryant moved to a senior management position. Her replacement‚ Nigel Fraser‚ has been told to increase the turnover by 10% and to create a high performing sales team. However‚ since Nigel’s appointment the team has not been working effectively and morale in low. Last year’s sales were over
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Resource: Ch. 7 of Introduction to Business Read the two case studies (Two Men and a Lot of Trucks and the case study Siemens’s New Boss) on pp. 233–236 of the text. Answer the following in a 200- to 300-word response: List the specific names of the motivation theories from Ch. 7 (i.e. Maslow’s‚ Expectancy Theory‚ Goal-Setting Theory‚ Equity Theory‚ Job Enrichment Theory) which are found in each case study Describe these theories you identified in the case studies and cite
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Case: “The New Boss” ------------------------------------------------- The case “The new boss” (Daft‚ 2011) describes a situation within a large medical products company where employees share a different mental model from their boss. The company‚ Century Medical had multiple information systems projects developed by the chief information officer Sam Nolan. His projects were aimed to save time and money for the company. The projects were further designed to support team based work‚ improved
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(1) I had no life earlier. I was a metal. Some more metals like silver‚ zinc etc.‚ were mixed and made into an alloy. The State mint gave me a shape‚ a life and a new name. I am a newly born one rupee coin and I joined the heap of my elder brothers minted earlier. Some more younger to me minted later joined me in the heap. All of us were glittering and shining‚ waiting without knowing our future. One day the Manager of the mint moved us to the weighing machine. Weighing thousands of us at a time
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underperforming because of bad habits acquired under Vanessa Bryant. John – works in the fax machine market. Eliana – works in the data projector market and with new products Martin – works in the plasma screen market Anna – works in the fax machine market. Denise – works in the fax machine market. Robert – works in the data projector market and with new products Markus – works in the plasma screen market IV. The Chronology. Eighteen months ago‚ BES national Sales Manager‚ Vanessa Bryant‚ moved to a
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Marsh’s case: 1. Overlook subordinate’s strengths and be overcritical about his weaknesses 2. Offer subordinate too many suggestions too quickly 3. Unable to embrace changes and adapt to boss’s preferences 4. Ineffective in solving conflicts with boss Solutions: 1. Overlook subordinate’s strengths and be overcritical about his weaknesses The ways that Marsh’s supervisors dealt with his strengths and weaknesses as a detailer were very different. The first two supervisors‚ John Meredith and
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Working with your new boss Your new boss will have more impact than anyone else over whether you succeed or fail. Your boss establishes benchmarks for your success‚ interprets your actions for other key players‚ and controls resources you need. Building a productive working relationship with him or her while you establish your mandate and negotiate for resources is a clear early priority. Defining your goals When you think about working with your new boss‚ keep the following goals in mind:
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GloBank uses is about to drop to one or zero; Jeff’s friend Bill Holland is in serious trouble; and critical time has been dithered away‚ perhaps fatally. Thus‚ Flynn Fuller has only one choice. The team should pitch GloBank as though it were a new account‚ which involves taking some risks and raising the consultancy’s sights from a divisional to a corporate perspective. To stay in the game‚ Jeff and his team must immediately establish credibility and trustworthiness. In their preparatory
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days will prevent a loss of your credit rating. 7. We don’t make refunds on returned merchandise that is soiled. For a refund‚ please make sure the merchandise is as it was when it was purchased. 11. The new boss is________ (stubborn) when it comes to doing things by the book. The new boss is adamant when it comes to doing things by the book. 12. When you say we’ve doubled our profit level‚ you are _______ (wrong). When you say we’ve doubled our profit level‚ you are mistaken. 16. You claim
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