Leontios Filotheou 36 Parthenonos Street‚ Apt 203 Strovolos 2021 Nicosia Cyprus +357 99 611079 Leontios.philotheou@cytanet.com.cy Paper presented at the 2007 POMS College of Service Operations ABSTRACT In this paper‚ the results of a study using an adapted version of Parasuraman et al’s (1988) SERVQUAL questionnaire‚ administered in three‚ 4* hotels in Cyprus to samples of both guests and hotel staff‚ will be presented. The aims of the survey were to identify shortcomings in the
Premium Hotel Service system Dimension
Diversity‚ the existence of a plurality of abilities and cultural‚ social‚ and ethnic understandings amongst people‚ is purported to be the thing that America is built upon. The world knows America as the great melting pot of people‚ where individuals can come from any walk of life and be a part of a great nation that accepts them and allows them to succeed. Experience proves otherwise‚ however‚ that without a concerted effort in the business world‚ otherwise disadvantaged segments of the population
Premium Disability Unemployment Americans with Disabilities Act of 1990
Valuing Diversity: Stereotyping VS. Inclusion 1. Explain if it matters that a parent literally had nothing to do with a biological child in order for the child to take advantage of the Family and Medical Leave Act (FMLA) to care for the parent. The Family and Medical Leave Act (FMLA) does not define any kind of restrictions about the existence (or lack) of a relationship between the parent and the son or daughter. The definition of “parent” in the FMLA covers only the legitimate approach of the
Premium Family Race Mother
The article explains that white males could improve diversity of lawyers of color‚ women‚ of LGBT (lesbian‚ gay‚ bisexual‚ and transgender). White males are known for holding a higher position of power. As a result a white male such as management will be able to influence numbers to make an organization successful. Having white males support the change with these groups of people‚ will provide help influence change. Lesson one: “no diversity initiative can succeed without the support of the institution’s
Premium Sociology Management Affirmative action
Term Paper On “Cultural Diversity in the Global World” Course Name: Comparative Management Course No: IB-303 Submitted to: Muhammad Shahin Miah Lecturer Department of International Business Faculty of Business Studies University of Dhaka Submitted by: Md. Jahir Hasan Id: 22 4TH Batch‚ 5th Semester Department of International Business Faculty of Business Studies University of Dhaka
Premium Culture Globalization
Question 4: How does a company like Siemens benefit from the use of motivation theories to influence its management style and strategies? Understanding of motivation theories can play a very important role in influencing the management style and strategies of a large corporation like Siemens. These theories help companies to develop and implement effective policies and strategies for attracting right types of people needed by them to man the organization‚ to retain them in the organization and to
Premium Motivation Employment Management
Image a world that balances uniformity and diversity. Imagine a world that embraces the concept of equality‚ legitimacy‚ and opportunity. Although‚ we are entitled to equal protection under our system‚ some organizations within our structure will try to test and take advantage of our most vulnerable people. This can range from individuals with different cultures‚ individuals from low-income communities‚ and those with special needs. Clearly‚ some of the traits mentioned can put someone at a disadvantage
Premium Racism Sociology Race
Finisar global strives to achieve duality in manufacturing and maintaining customer’s satisfaction. In sustaining the reliability of these two elements‚ Finisar has made several steps forward by providing superior product quality‚ reliability‚ and value that tops among other competitors in the manufacturing business. Having wide range of products available‚ Finisar meets customer’s specific needs and expectations for technical innovation‚ superior responsiveness‚ delivery‚ and continual improvement
Premium Sustainability Sustainability Greenhouse gas
Bitantes Clarisse Lanugan Rose Vi Crisostomo Jennica Tahinay Case Study- Global Marketing Strategies Introduction On paper‚ global marketing is undoubtedly a great concept. The idea of leveraging a marketing strategy across multiple markets seems to be nothing but beneficial. It saves effort and resources‚ and ensures a high degree of consistency between all in-market branding and activities. However‚ the question of whether global marketing works is a frequent conversation topic amongst marketers
Premium Marketing Marketing plan Marketing strategy
Global Business Case Study – ALDI Executive Summary This report will discuss the nature of ALDI‚ investigate the classification of ALDI‚ outline the responsibilities ALDI has to its stakeholders and explore the internal and external influences that have contributed to ALDI achieving business success within Australia. It will also evaluate the expansion of ALDI into Australia and give a recommendation of strategies that would be appropriate for ALDI to ensure future growth. The nature of ALDI’s
Premium Management Strategic management Marketing