Riady Building‚ Biz1-08-10 Tel: 6516-3179 Email: geoktheng@nus.edu.sg Course Tutors: Lee Shiang Jium (mktv23@nus.edu.sg) Yong Yoon Mei (mkt27@nus.edu.sg) Jaquilin Danker (mkt38@nus.edu.sg) Ritu Narayan Course Objectives This is an introductory course in marketing. It seeks to acquaint participants with an understanding of the principles‚ concepts‚ theories and techniques in marketing. It also attempts to provide participants with opportunities to make simple applications
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The point is not to determine who’s to blame. It’s to solve the problem. If customers have a problem‚ chances are they’re not happy. The first step to problem solving is to acknowledge the fact that – at least in the customers’ eyes—a problem exists. So start by having employees tell them‚ personally and sincerely‚ "I’m sorry." 2) Listen and empathize This is not the time to instruct customers in the finer points of what they should have done to avoid the problem in the first place. Customers resent
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The different steps in a typical police application process include the following: A written test. There are two written tests in the selection process: The first test is the Alberta Communication Test (ACT) and The Alberta Physical Readiness Evaluation for Police (A-PREP). There is a Screening Interview were the applicants is contacted by a File Manager to arrange a one-on-one interview. The purpose of this interview is to discuss and outline expectations of the selection process. Following the
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The Five Steps of Supervision As I have thought over the years about what my responsibilities are as a manager‚ I have come up with these 5 things: 1) Provide the tools my employees need to do their jobs. 2) Provide the training my employees need to do their jobs. 3) Provide direction to my employees in terms of their priorities‚ quality levels‚ etc. I have found that the best way I can do this is by helping them set goals for improvement. 4) Once my employees have the tools
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Steps to Writing a Grant Proposal HSM/270 April 29‚ 2012 Arin Norris Steps to Writing a Grant Proposal The steps to writing a grant proposal are best followed if we go section by section. The very first step is to make sure there is a grant available that applies to your organizations program. An organization would want to review any and all RFA’s (request for application). The RFA has all of the important information for the proposal application. The RFA contains all of the important dates
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My Step-Father When I first met the guy I couldn’t stand him. At the time I didn’t know his name‚ and it didn’t matter. I mean‚ he was just the guy who was helping us move into our apartment. It’s not like I thought that my mom would end up marrying the guy or anything. My mom and I were running late. Not like it was anything new. We were supposed to be in Moulton no later than 5:30‚ and now it was closer to 6:00. We finally pulled into the apartment complex‚ where we were supposed
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unknown individuals to help determine the cause of death. According to paragraph 1 in the article "What is forensic anthropology?" by R.U. Steinberg‚ forensic anthropologists usually work in crime scenes‚ political atrocities‚ and suspicious death. They collect‚ prepare‚ and analyze human remains. They identify the cause of death‚ work with forensic odotologists and testify in court about the victim’s identity. In the article by R.U.Steinberg‚ paragraph 2 tells us that the first step that
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Monomyth: “The Step Not Taken” By: Cherrisse Porter “The Step Not Taken” by Paul D’Angelo is a short story that demonstrates the archetype of a monomyth‚ a hero’s journey. The three stages of a monomyth are separation‚ struggle or initiation and return and reintegration. This essay discusses how these three stages are demonstrated in “The Step Not Taken”‚ by examining the narrative and other stories featuring a monomyth
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I’ve never been to any type of support or 12 step meeting before‚ so I was not really sure what to expect. When I first arrived‚ there were a group of women waiting outside for the meeting to start. Once the meeting started‚ the person who chaired the meeting began. She started with an introduction of what Overeaters Anonymous was. She then had someone come up and read the 12 steps and 12 traditions. The leader of the meeting went on to share her story of how she used to be almost 300 pounds‚ and her
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Steps in Writing an Autobiography When writing an autobiography‚ focus on FOUR major things: (1) who you are in life (how would you describe your personality)‚ (2) what life means to you‚ (3) what major life events or critical issues have had an impact on your life‚ and (4) what your outlook on the future is. The first things you do when writing an autobiography is start off with a lot of facts about your life; for example‚ when and where you were born‚ where
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