The usual controversies start off dealing with the term competency for one. Ever since it was established by the landmark case Dusky v. 1960‚ the word has evolved and now has stricter terms as it relates to the judicial system (Westendorf 2010). We also have to look at the controversies that reliability‚ validity‚ and biases create when administering a competency evaluation. The tests that are given to find the level of competency vary and here are a few of those. The reliability for the CST evaluation
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Southwest Airlines in 2010: Culture‚ Values‚ and Operating Practices Assignment Questions 1. Is there anything that you find particularly impressive about Southwest Airlines? 2. What grade would you give Southwest management for the job it has done in crafting the company’s strategy? What is it that you like or dislike about the strategy? Does Southwest have a winning strategy? 3. What are the key policies‚ procedures‚ operating practices‚ and core values underlying Southwest’s efforts to implement
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Chapter 2 Characteristics of the Airline Industry The real difficulty in changing any enterprise lies not in developing new ideas‚ but in escaping from the old ones. John Maynard Keynes 2.1 Introduction In recent years‚ the European airline industry has exhibited impressively dynamics. The sector has gone through a drastic change on both the supply and the demand side. Unlikely in other industries‚ the driving forces governing the recent changes do not depend mainly on technological factors
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LALA LAjpatrai College | | |AIRLINE INDUSTRY | |SERVICE SECTOR MANAGEMENT | | | |
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examples & experiences which really assisted in conceptualising the program contents as well as application in the day to day operations. SECTION 1 PROJECT SUMMARY Objective The basic objective of this project assignment is to identify competencies and hence implement a more practical approach to ensure right hiring keeping in mind that all factors i.e. knowledge‚ skills‚ behavior and attitude are considered covering both technical and functional attributed required for efficient performance
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Assessing Corporate Culture: Southwest Airlines Q Organizational Philosophy‚ Mission‚ Vision‚ Values Southwest Airlines clearly outlines their values in their corporate mission statement: The mission of Southwest Airlines is dedication to the highest quality of customer service delivered with a sense of warmth‚ friendliness‚ individual pride‚ and company spirit (www.southwest.com). This mission both describes the company ’s approach to its workforce‚ and the customer at large. Rather than
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Content Page COVER PAGE 1 CONTENT PAGE 2 ABOUT CARREFOUR 3 FACTORS THAT IMPORTANT TO CARREFOUR 3 INTERNATIONAL MARKETING RESEARCH 11 CARREFOUR EMERGING MARKETS IN SINGAPORE 18 INTERNATIONAL TRADE BARRIERS 21 CARREFOUR MARKET-ENTRY STRATEGIES 26 REFERENCE 36 About Carrefour Over the past 40 years‚ the Carrefour group has grown to become one of the
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Personal competencies represent a person’s ability‚ skill‚ character‚ and knowledge that develop through life experiences. Competencies are required to perform efficiently in any professional organization. The ability to fully understand his or her personal competencies and using it as a resourceful tool for improvement constructs the foundation of highly effective management department. Poor communication is often the biggest barrier in organizational effectiveness. In a managerial position
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I. INTRODUCTION A. Introduction U.S. Flightways (USF) is a large-sized airline which is publicly traded and has 80.000 employees. It serves more than 50 countries and 250 destinations. Latest airline related measurements show that the Available Seat Mile for USF is 169.9 and the Revenue Passenger Mile is 138.4. The Passenger Load Factor shows 81.5 and The Cost per Available Seat Mile is 11.3 cents per mile‚ whereas the Revenue per Available Seat Mile shows 10.7 cents per mile. USF has a total
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Introduction Case studies Learning excellence: Southwest Airlines’ approach Ulla K. Bunz and Jeanne D. Maes The authors Ulla K. Bunz and Jeanne D. Maes are based at the University of South Alabama‚ Mobile‚ AL‚ USA. Abstract In an era in which adapting to change means survival‚ it is important to study what successful organizations have done. While the airline industry in the USA has not made thriving financial headlines‚ one small company has been able to satisfy its customers completely
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