The internationalization of human resource management has increased the scope of traditional HRM. Today‚ HR practitioners not only manage people from their home country‚ but one that involve managing many diverse nationalities‚ with which the culture of staff and employees are already well-known or predicted. Companies start business within their country of origin and staff are hired from within that country. However‚ with the arrival of globalization and the shift from industrial to information
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The success of a business in the inescapable merging of the worlds’ markets depends indirectly but quite intensely on how effectively its management and employees are able to communicate across various cultures. Effective communication (O’Shannesy‚ V‚ Minett‚ D & Hyde G 2008) in the workplace builds respect between employers‚ employees and consumers‚ contributes to a higher quality of working life and develops a highly efficient team-oriented environment. In the present state of international
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(meeting social expectations and social rules) and effectiveness (achieving one’s goals). Understanding the individual’s role in cross-cultural communication has gained the attention of several researchers (Gudykunst‚ 1998; Ting-Toomey‚ 1988).Gudykunst as well as others (Klopf‚ 2001; Ting-Toomey‚ 1988) have given us a framework for examining the role that general cultural dimensions play in the communication process. Gudykunst‚ in his 1998 book titled Bridging Differences: Effective Intergroup Communication
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Week 5 Individual Assignment: Ethical Cross Cultural Perspectives at Starbuck’s Coffee Vita Carnevale December 5‚ 2012 Dr. Lena Watson / Ethics316 Ethical Cross Cultural Perspectives at Starbuck’s Coffee Multinational Corporations “MNC” such as Starbucks‚ are important factors in the processes of globalization. National and local governments often compete against one another to attract the type of company’s facilities‚ with the hopes
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Management and Leadership Paper United Airlines United Airlines currently operates nearly 3‚000 flights per day on United‚ as well as United Express. This amounts to more than 200 domestic and international destinations from hubs in Los Angeles‚ Washington D.C.‚ Chicago‚ San Francisco‚ and Denver. United is known as one of the largest international airlines that is based in the United States‚ with global air rights in the Asia-Pacific area‚ in Europe‚ and in Latin America. (United Air Lines
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.........................................6 2.1 Cultural Patterns...........................................................................................................6 2.2 Cultural Adaptation Theory .........................................................................................8 2.2.1 Adaptation ...........................................................................................................9 2.2.2 Kim’s Cross-cultural Adaptation Theory and Model ....................
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CASE STUDY IN TRAVEL‚ HOSPITALITY AND TOURISM Tourism in Singapore 6 May 2013 Table of Contents 1 Introduction The Singapore Tourist Promotion Board was first established in 1964 with the mandate to promote Singapore as a tourist destination. We began work with a small staff strength of 25 and that year‚ we welcomed 91‚000 visitors. The Merlion was created as a symbol as part of marketing campaigns. (Anon.‚ 2013) Travel agent licensing and tourist guide training were
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Virgin Australia Airline Report Report on external environment and management functions Taffy Ghozali‚ Hafizhah Chandra Executive Summary The purpose of this report is to examine Virgin Blue’s external environment followed by its impacts to the organization as well as how management functions could help overcome the external environment for the organization to compete properly in the domestic airline market. Virgin Australia is Australia’s second largest domestic airline‚ commenced in operations
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N D R E C O R D Malaysia Airlines’ Corporate Vision and Service Quality Strategy Abdullah Mat Zaid Malaysia Airlines’ vision is to become “An Airline of Excellence”‚ offering the very best to its passengers in terms of safety‚ comfort‚ service and punctuality. This vision was amplified by our chairman in the company’s 20th anniversary commemorations in October 1992. The mission has been stated in three main thrusts as follows: (1) To make Malaysia Airlines one of the leading standard
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Asiatravel.com 1 Table of Contents Section Greetings from Team Cerebration About NUS Business School Cerebration 2009: Our Case Sponsors Cerebration 2009: Strategic Partner SPRING Singapore Cerebration 2009: Competition Structure and Format Cerebration 2009: Targeted Timelines Instructions: Round 1 (Executive Summary) Instructions: Round 2 (Making the Business Plan) Case study: Asiatravel.com Page # 2 3 4 5 6 7 8 9 10 Asiatravel.com 2 Greetings from Team Cerebration Thank you for
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