Singapore could be an alternative for your vacation due to many fun tourist attractions in this country. Singapore has been recorded among foreign tourists as an attractive tourist destination. Singapore has a well-developed tourism industry‚ as a cosmopolitan city that highlight racial and cultural harmony. Cultural differences reflect a rich colonial history and the ethnic Malays‚ Chinese‚ Arab and India. For years considered a business center in Southeast Asia‚ Singapore has a thriving shopping
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low passenger numbers that has resulted to it making losses over the recent few years. This financial year‚ it posted a net loss of ksh 7.8 billion. It started experiencing this problem 3-4 years ago. This is occasioned by the following: Lack of marketing intelligence For a long time‚ Kenya Airways has enjoyed monopoly operations in the African market and all connections into and out of Africa. They did not realize when this changed and competitors slowly encroached and took over their traditional
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planes flew point to point based on demand which offered more flexibility. The airline did not serve major airports‚ but second-tier destinations where the costs were lower. They only served snacks on the flights‚ and employees were offered a profit sharing plan in place of a retirement plan. All of these elements helped cut costs and make Southwest profitable every year since its founding. 2. What values do the airline customers-both business and leisure travelers- seek when they buy air travel
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Asiatravel.com 1 Table of Contents Section Greetings from Team Cerebration About NUS Business School Cerebration 2009: Our Case Sponsors Cerebration 2009: Strategic Partner SPRING Singapore Cerebration 2009: Competition Structure and Format Cerebration 2009: Targeted Timelines Instructions: Round 1 (Executive Summary) Instructions: Round 2 (Making the Business Plan) Case study: Asiatravel.com Page # 2 3 4 5 6 7 8 9 10 Asiatravel.com 2 Greetings from Team Cerebration Thank you for
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Spring 2010 (Jan-Jun) Master of Business Administration-MBA Semester 4 MK0006 – Services Marketing and Customer Relationship Management - 2 Credits (Book ID: xxxxxxx) Assignment Set- 1 (30 Marks) Note: Each question carries 10 Marks. Answer all the questions. Q.1 a. What do you mean by physical evidence in services? Give examples. (5 marks) b. Write a note on service development. (5 marks) Q.2 a. Briefly explain the terms “customer expectation” and “customer perception”. (6 marks) b. What
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Customer relationship management ------------------------------------------------- Assessment N°1 Word count: 2035 Lesson leader: Dan Bennett The customer relationship management is defined as a widely-implemented strategy for managing a company’s interactions with customers‚ clients and sales prospects. It involves using technology to organize‚ automate‚ and synchronize business processes—principally sales activities. The relationship with child
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adopted unique strategies to boost its competitiveness. Macro-environmental Factor: Technological Due to advances in technology‚ smartphone availability and use is far more widespread than in the past. According to a study done by Ericsson[1]‚ Singapore ranks number 1 in terms of smartphone use. This widespread availability has led to increased access to the internet‚ especially social networking websites‚ thereby creating a highly viable avenue for marketers to reach their consumers. This is especially
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SIA SWOT TOWS SFA STUDIES Strength Young Fleet Geographical diversification Strong Brand reputation Self-sustainable business model Bold and prudent management Highly competitive human resource Effective distribution channel – CRS - ABACUS Weakness No government subsidies Short of route network Too much service classification and pricey Opportunity Open Skies – government agreement between countries‚ bilateral or multilateral Strategic alliance Growth of air passenger service
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The Hong Kong Polytechnic University MSc Marketing Management MM579 International Marketing Group Project Hong Kong Airlines – Expansion to India as a Low-cost Carrier Group Members: CHAN Ho Yan Anna (12016408g) CHAN Ling Yin Minty (12016376g) CHAN Tsz Ho Will (12017495g) LAM Yiu Hang Eric (12017557g) SUN Tsz Han Candy (12024075g) Table of Content 1. Introduction 3 2. Current Marketing Mix 4 3. Current Marketing Strategy 6 4. SWOT Analysis 9 5. Expansion
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* Airline Customer Relationship Management Tool INDEX 1. Introduction 2. System Analysis a. Existing System b. proposed System 3. Feasibility Report a. Technical Feasibility b. Operational Feasibility c. Economical Feasibility 4. System Requirement Specification Document a. Overview b. Modules Description c. Process Flow d. SDLC Methodology e. Software Requirements f. Hardware Requirements 5. System Design a. DFD b. E-R diagram c. UML d. Data Dictionary 6.
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