CASE 3 – SINGAPORE AIRLINES GROUP IDENTIFY ISSUES 1. Global financial crisis (mid 2007 onwards) - further burdened by the collapse of some of the largest financial institutions in the world. b. As demand for air travel is significantly impacted by income levels‚ customers tend to be more price sensitive during crisis time and will usually opt for budget travel or in some cases will not travel at all. c. Led to reduced demand for travel d. Airline reduced the passenger and cargo capacity
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l 25 Questions and Answers for the Cabin Crew Final Interview by Kara Grand FlightAttendant C e n t r a l www.FlightAttendantCentral.com © 2011 Flight Attendant Central. All rights reserved. FlightAttendant C e n t r a l Welcome to Flight Attendant Central! This special 25 Questions and Answers report is a powerful tool when preparing for your interview. I compiled this list based on the most commonly asked cabin crew final interview questions. You will find the questions
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A typical day for a cabin crew on a long haul flight Introduction This report will acknowledge you about a typical day for a cabin crew on a long haul flight. Of course it may vary time to time because all airlines are different. Flight prep The night before the flight‚ as a cabin crew‚ you must pack your suitcase for the flight and to know what clothes you should bring‚ you should check the weather in the destination you are flying to. You must make sure your uniform is clean and neat‚ you bring
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report is to analyse Ryanair’s current service culture and provide a new strategy to refocus the Ryanair brand to make it more customer-focused and family friendly. In 1971‚ Southwest Airlines revolutionised air travel with its low fares and strong focus on customer service. Ryanair used Southwest’s innovative business model and have become very successful. Today it operates across 26 countries and carries more international passengers than any other airline in the world (73 million passengers in
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Singapore Airlines When large-scale crisis like the one of flight SQ006 happens‚ it makes all of us acutely aware of our vulnerabilities to crisis. This is one of the reasons why such crises are subject of strong media interest worldwide‚ and pose a severe test for the airline and its management‚ so how well did Singapore Airlines (SIA) respond to the Crisis of SQ006? How SIA responded to the incident is summarized in Appendix 1. (Ray 1999). It can be said that in the first stage of the reaction
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satisfied customer. ‘How would you define good and bad customer service in the airline sector? Can you give examples of both?’ This is another question that is very likely to come up and it would be a good idea to jot down some notes and think about this before the exam so you are prepared to give a clear‚ concise answer that is well presented and well thought out. When being interviewed for a position as a member of the cabin crew or a flight attendant it is important to show your passion and
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responsibilities: * What equipment you will check and what are you checking for? The equipments that will be check are: 1. First aid kit – this need to be check because if there is an accident happen this equipment is going to be needed for the crew to be able to help the passenger. 2. Oxygen – This is needed to be check because this equipment has to be wear by passengers when there’s a situational emergency that happen. (E.g. Turbulence‚ emergency landing‚ etc.) 3. Life jacket – this
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uniform worn by the Singapore Air stewardess of the Singapore International Airlines (SIA). It gave birth to the image of the ‘Singapore Girl’. Tracing back to its roots‚ SIA was previously known as the Malayan Airways Limited which was incorporated on 1st May’ 1947. It was operating in the then Singapore Kallang Airport with flights to Kuala Lumpur‚ Ipoh‚ Penang and over the next few years‚ it went to places in Indonesia‚ Vietnam and Myanmar. On 16th September 1963‚ the airline changed its name to
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Charles I was born in 5th on 19 November 1600‚ the second son of James VI of Scotland and Anne of Denmark. On the death of Elizabeth I in 1603 James became king of England and Ireland. Charles’s popular older brother Henry‚ whom he adored‚ died in 1612 leaving Charles as heir‚ and in 1625 he became king. Three months after his accession he married Henrietta Maria of France. They had a happy marriage and left five surviving children. Charles’s reign began with an unpopular friendship with George
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Who is a Cabin Crew? A Cabin Crew for a commercial flight is a person who is hired and employed by the airline’s authority to work for the airline. A cabin crew is also known as flight attendant‚ steward/stewardesses ‚ air host/ air hostess. The primary job responsibility of a cabin crew or air host/ air hostess is to ensure the safety of the passengers‚ assist the passengers and to ensure comfort for them. Job Responsibilities of a Cabin Crew: Though the primary and main job responsibilities of
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