SINGAPORE AIRLINES: WHAT IT TAKES TO SUSTAIN SERVICE EXCELLENCE – A SENIOR MANAGEMENT PERSPECTIVE Jochen Wirtz and Robert Johnston1 Published in: NUS Business School Research Paper Series‚ December 2001 1 Jochen Wirtz is Associate Professor of Marketing with the NUS Business School‚ Faculty of Business Administration‚ National University of Singapore‚ 17 Law Link‚ Singapore 117591‚ Tel: +65-8743656‚ Fax: +65-7795941‚ E- mail: fbawirtz@nus.edu.sg‚ Http://www.nus.edu.sg; Robert Johnston
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Table of contents TABLE OF CONTENTS 1 1 Introduction 1 2 Literature review 2 3 Methodology 3 3.1 Inflation and Unemployment rates in Singapore 3 3.2 Data 4 3.3 Estimation 4 4 Regression resultS and data analysis 5 4.1 ADF Test Results 5 4.2 Co-integration test and Long-run model 5 4.3 The Error Correction Model 6 4.4 Diagnostic Tests for ECM model 7 5 Policy Implications 8 6 Conclusion 9 7 Bibliography 10 Introduction Inflation and unemployment are two major
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dialect groups‚ religion‚ and many other categories. Therefore the various classification of culture itself may seem endless. The purpose of this report is to identify the Chinese culture in Singapore‚ particularly aspects that are important for foreign businesses. 2.0 The background of Chinese in Singapore The traditional Chinese society basically evolved from Confucian teachings: If you want to rule the state‚ first put your house in order; if you want to put your house in order‚ first
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My Values‚ Beliefs‚ Clinical Gestalt with Individuals‚ and Systems Paper Human service professionals must follow a set of professional codes of ethics and laws that stress that their main obligation is to service their clients along with providing confidentiality‚ integrity‚ and follow-through. Clinical interviews must show clients that we value the person’s dignity and worth and that we treat everyone in the same respect. As a human service professional‚ we must remember to continuously work
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My Singapore with Cruise (July – Sept’13) 5 Nights & 6 Days Destination: Singapore Singapore Blessed with a tropical climate‚ Singapore is warm throughout the year and anytime is a good time to visit this vibrant place. The wettest months are November and December while the hottest are May and June. However‚ to capture the true essence of the city‚ the festival season is considered by many as a good time to explore Singapore. Whether it is culture‚ cuisine‚ arts or architecture‚ Singapore
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Bullying in Singapore Schools 1. Introduction Bullying occurs when a person or a group of people shows aggressive behavior towards another by physically or emotionally hurting them‚ or forcing them to do something against their will. As stated in the Singapore parenting magazine “The Asian Parent Singapore Edition”‚ a 2006 survey conducted by the Harvest Centre for Research‚ Training and Development and the Coalition Against Bullying for Children and Youth‚ shows that in Singapore bullying can
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2007 was strong economic growth for the global economy. This was due to tight global refining capacity and continued strong demand for energy to fuel economic growth especially from China‚ India‚ the Middle East and Russia. Singapore Petroleum Co Ltd (SPC) is a Singapore-based company. The principal activities of the Company consist of exploring‚ developing and producing oil and gas‚ petroleum refining‚ marketing‚ distribution and trading of crude oil and petroleum products and the provision of
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Singapore Flyer No. 1 2 3 4 5 6 Description Introduction Problems in scope‚ time‚ cost‚ quality Project Priority Matrix Recommendations & Project life Cycle Conclusion References Total words: 1575 word Page no. 2 3 4 5 6 7 Mission : A Moving Experience At Every Turn (Singaporeflyer.com‚ 2015) 3 Directors: Paul Francis Hodgson (British citizen)‚ David Paulus Schuiiwerve (Dutchman)‚ OngHahl Boon Li Patsy (Singapore) (Asianewsnet.net‚ 2015) 1 revolution: approximate 3032mins
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Examine religious and secular beliefs regarding the value of human life (AO1-45 MARKS) The value of human life is a concept which is interpreted in many different ways within religion and with secular communities. For example Christianity holds strong belief in concepts such as Imago Dei and the sanctity of life. Christians also hold strong belief that we are given value in terms of free will and a god-given soul. Alternatively‚ humans are given value in the Buddhist faith through the process of
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important skills that any person within an organisation needs is the ability to communicate. Without communication your skills are less useful.’ Explain the meaning of this quotation! Homo sapiens’s Values‚ Beliefs & Thoughts define their Perception for Communication. Key Words – Values‚ Beliefs‚ Thoughts‚ Perception‚ Communication Adaptation‚ Homo sapien. Homo sapiens (human beings) are approximately 80% water (Cole‚2000)‚ therefore are approximately 80% identical‚ however what
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