Applicability of SERVQUAL in restaurants: an exploratory study in a Portuguese resort Vera Patrício (vera.l.patricio@seg-social.pt) Rogério Puga Leal (rpl@fct.unl.pt) Faculty of Science and Technology‚ Universidade Nova de Lisboa‚ Portugal Zulema Lopes Pereira (zlp@fct.unl.pt) Faculty of Science and Technology‚ Universidade Nova de Lisboa‚ Portugal SERVQUAL is the most popular instrument to ascertain service quality. However‚ some debate exists about its ability to characterize different service
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1. INDUSTRY SITUATION ANALYSIS 1.1 Dominant Economic Characteristics of the Industry Environment • Market size: The Industrial Distribution industry was estimated to be $400 billion in 2001‚ but the industry has many sub-industries within it (16). To name a few‚ Home Improvement revenues were $73 billion in 2003‚ $5.1 billion for the Building Materials Wholesale industry‚ $61 billion for the Electronic Wholesale industry‚ $10.4 billion for the Industrial Equipment Wholesale industry‚ and $211
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Cakes (Aristocrat Bakeshop) * Parties and Catering Services * Kiddie Party Packages * Weddings and Debuts Packages III. Position in the Market * Top 15 Restaurants in Manila IV. Financial Performance * Statement of Financial Position * Income Statement * Horizontal Analysis * Vertical Analysis (Financial Ratios) * Liquidity Ratio * Stability/Leverage Ratios * Debt to Asset Ratio * Debt to Equity/Capitalization Ratio * Profitability
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1. Executive Summary 1.1 Business Innovation Korean Bibimbap‚ a new restaurant that is featured by healthy Korean food aims to provide white-collar workers with convenient service and business leisure under the help of e-commerce and efficient management. The main characteristics of Korean Bibimbap is as follows. ● Korean Bibimbap is set up as a restaurant selling healthy Korean meal sets at an acceptable price. Nowadays white-collar workers are faced with a dilemma on where to have dinner
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The Lafayette Restaurant-Francais PRESENTATION OF PRICING AND MARKETING A DINNER MENU Who we are Introduction Lafayette Restaurant-Francais is a cozy French cuisine restaurant situated a few hundred yards away from Chicago Millennium park. We offer a specially selected variety of French & European dishes and wines to the citizens of Chicago and the World. Explore the fabulous regions of France. The light and landscape which has inspired grand masters and modern artists
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“Our Probation Situation” Although you undoubtably comprehend the purpose of life by this point‚ I would still like to bring you the words of a very wise man as he explained the situation to his son with such eloquence as to border on poetry. “Now behold my son‚ I will explain this thing unto thee. For behold‚ after the Lord God sent our first parents forth from the Garden of Eden‚ to till the ground‚ for they had become as gods‚ knowing good and evil‚ the Lord placed Cherubim and flaming swords
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transaction from home‚ school‚ or work where you were double bound? What did you do? What was the accompanying affect? What would have happened had you tried to interrupt the sequence? As described by Goldberg‚ I.‚ and Goldberg‚ H. (2013)‚ a double-bind situation occurs when an individual receives repeated conflicting injunctions from the same person with whom the individual has an important ongoing relationship (p.111). Everyone experiences this at some point. Personally‚ I remember a particular episode
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reviews affect restaurant demand? I investigate this question using a novel dataset combining reviews from the website Yelp.com and restaurant data from the Washington State Department of Revenue. Because Yelp prominently displays a restaurant ’s rounded average rating‚ I can identify the causal impact of Yelp ratings on demand with a regression discontinuity framework that exploits Yelp‟s rounding thresholds. I present three findings about the impact of consumer reviews on the restaurant industry: (1)
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Abstract When evaluating a firm‚ several factors must be determined to make an educated decision to invest in the company or not. Darden Restaurants is the world’s largest full service restaurant chain and offers many competitive advantages. During the current economy‚ many firms are closing their doors and turning to other forms of work. Darden’s economic trends and strategies are discussed and also the tactics to achieve these strategies. Darden has an excellent human resources department and
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Contents Introduction 2 Description of the new venture 2 Product description 3 Market analysis and main rivals 3 Marketing strategies 4 Pricing 4 Advertising and other strategies 5 Sales analysis 5 Profitability 6 Conclusion 7 References 8 Appendixes 9 Appendix A 9 Introduction Every "entrepreneur‚ starting its activities should clearly understand the need for the future in the financial‚ material‚ labor and intellectual resources‚ their sources‚ and be able to accurately calculate the efficiency
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