10am -12pm Zappos case study Case Questions for Discussion 1. Draw and describe the customer benefit package that Zappos provides. Identify and describe one primary value creation‚ one support‚ and one general management process you might encounter at Zappos. (A) General Management Pro Value creation Process Value creation Process Customer Customer Value creation Process Wants & Perceived Support Process Needs Benefits The customer benefit package Zappos provided to their
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leader by attending leadership courses. While it helps‚ it is not enough. Warren Bennis (a leading leadership researcher) believes that one cannot be taught to become a leader but one can learn to become a leader over the years through life and work experiences‚ through mentors‚ personal reflection‚ etc. What is a leader by the way? For the purpose of this discussion‚ lets define it as someone with formal leadership authority in an organization. There is another form of leadership which is not about
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outstanding customer service‚ CEO Tony Hsieh states that the company must possess a strong‚ and continuously evolving‚ culture. Outside of the existence of the core values‚ Zappos promotes a culture that emphasizes autonomy‚ transparency‚ and independence of all employees. Each employee is valued as a key contributor to the success of Zappos‚ with knowledge that they each add to the company and the company is investing into them as well. The employees’ ability to express their personalities‚ and practice
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In the classroom‚ I’m a student; outside‚ I am a leader. President‚ diplomat‚ and American statesman John Quincy Adams spoke out about leadership‚ saying‚ “If your actions inspire others to dream more‚ learn more‚ do more‚ and become more‚ you are a leader.” (John Quincy Adams). These qualities of a leader reside in the role of a drum major. The primary task of a drum major is to carry out specific orders asked with authority and to conduct their band through performance. But a drum major does much
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Although there are hierarchical levels‚ there is a sense of transparency that alleviates the stress of authority figures. Though this type of structure may have worked for Zappos‚ it is not the only type of structure to generate success and its success is not based on structure alone. In terms of organizational structure‚ Zappos would be considered a flat decentralized organization. When an issue surfaces‚ the employee closest the problem is empowered to make a decision (Eckel‚ 2011). This creates
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years‚ currently going on my 6th year‚ and I have been captain for the previous 4 years‚ despite moving to a new club. Many people are unaware of the pressure given to a team captain. A captain is constantly looked up to as an example and exhibits leadership traits. As a captain‚ it is my responsibility to coordinate my teammates’ role and constantly motivate and encourage. I want the best outcome for my team and it is my duty to help them achieve greatness. In order to do so‚ I treat my team with respect
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Zappos seems to be well positioned to have a competitive advantage over other online retailers. What challenges discussed in Chapter 1 pose the biggest threat to Zappos’ ability to maintain and enhance its competitive position? How can human resource management practices help Zappos meet these challenges? To maintain and enhance its competitive position in the market‚ Zappos tries to achieve its goals by providing best online service to customers in terms of all the products they offer and by taking
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Title of book: Sustaining the Transformation Author: General C.C. Krulak 1. This book is about: This book puts emphasis on the transformation of an American citizen into a marine and the importance of sustaining the change. It is imperative because our war fighting ability depends on a lasting transformation not only during the time of the individual’s Marine Corps career but also when he or she returns to their civilian communities. 2. General plot/story line: The Marine Corps does
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This paper will be giving an explanation about the six different fundamentals of Cialdini’s research and how these methods apply to the many aspects of the business side of the world. I will be describing on how I interpret Cialdini’s research along with a few events of how these principles can go into play. In addition‚ how to apply these principles to appeal to people’s emotions and have the power to persuade their thoughts. Later on in the paper I will describe and analysis a persuasion event
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irony to prove a point. There are three types of irony: dramatic‚ verbal‚ and situational. Situational irony is present in “The Sniper”‚ “The Most Dangerous Game”‚ “Gift of the Magi”‚ and “The Necklace” to help create the theme in the stories. In the story The Sniper situational irony plays a major part in the story.”The lust of battle died in him. He became bitten by remorse” (O’Flanerty). This shows situational irony because he was ready to kill‚ but when the sniper killed his enemy‚ he felt
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