Education Department of Extra Mural Studies MASTER OF ARTS IN PROJECT PLANNING AND MANAGEMENT LDP 601: FUNDAMENTALS OF MANAGEMENT Group 2 Question: Using examples explain the concept of organizational change? What is the role of a manager in reducing employee resistance to change? Group Members: Stephen Gachie L50/71564/08 – stehafam@yahoo.com Waeni Kithyoma L50/72242/08 – waeni.waeni@gmail.com Janet Ombwayo L50/72255/08 – jamuiya@yahoo.com Ruth Osebe L50/72445/08 – nyamwangojnr@yahoo
Premium Management Change management Project management
The Zappos Way of Managing How Tony Hsieh uses relentless innovation‚ stellar customer service‚ and a staff of believers to make Zappos.com an e-commerce juggernaut -- and one of the most blissed-out businesses in America. By Max Chafkin | May 1‚ 2009 "What would make you happier in your life?" Tony Hsieh asks me this question as we sit at a booth with half a dozen young people in one of those absurdly lavish lounges that can be found only in Las Vegas. It’s called Lavo‚ setting of recent
Premium Tony Hsieh Customer service
This case shows how the new managing director of LVV transformed this trucking company from a "fossilized" and "arthritic" minor subsidiary of a Dutch shipping group into a revitalized organization. The case looks at how her own leadership characteristics contributed to the development of an authentizotic culture of trust‚ affiliation‚ and meaning for employees‚ and how the financial situation of the company was turned around as a result. Emma van Nijmegen is a rare example of a female top executive
Premium Management Fortune 500 Leadership
results of an exploratory study of six-sigma‚ suggest that the development of knowledge and learning communities is instrumental to sustaining six-sigma initiatives. Case studies highlight particular aspects of implementation and deployment efforts. The work presented in this report is to capture the current state of Six Sigma as well as to document the current practices of Six Sigma. Six key findings have been established. These include the interpretation of Six Sigma‚ tools and techniques‚ its development
Premium Six Sigma
Six Sigma Preeti Singh‚ 2356 Irral Vaz‚ 2355 Maria Veliyath‚ 2356 Importance The importance of Six Sigma has increased manifold in the last two decades and is set to increase even more in the coming years as more and more businesses realize its benefits. Six Sigma is anticipated to maintain its dominance over all other existing quality improvement techniques because it is flexible and can be altered to suit the requirements of new businesses that might come up in the near future. We can
Premium Six Sigma
A STUDY ON THE PERFORMANCE ANALYSIS OF SIX MUTUAL FUNDS OF SIX DIFFERENT COMPANIES Submitted in partial fulfillment of the requirements for the Award of Bachelor of Commerce of Christ College(Autonomous) Chapter 1 Introduction 1.1 Introduction to Finance Finance is a field that studies and addresses the ways in which individuals‚ businesses‚ and organizations raise‚ allocate‚ and use monetary resources over time‚ taking into account the risks entailed
Premium Mutual fund Investment Collective investment scheme
Managing and leading are two different ways of organizing people. The manager uses a formal‚ rational method whilst the leader uses passion and stirs emotions. William Wallace is one excellent example of a brilliant leader but could never be thought of as the manager of the Scots! Managers think incrementally‚ whilst leaders think radically. "Managers do things right‚ while leaders do the right thing." . This means that managers do things by the book and follow company policy‚ while leads follow
Premium Management
Implementation of Six Sigma in Indian industries – a Delphi study R.K. Padhy and S. Sahu* Department of Industrial Engg. & Mgmt.‚ Indian Institute of Technology‚ Kharagpur-721302‚ India E-mail: rkpadhy@iem.iitkgp.ernet.in E-mail: sahus@mech.iitkgp.ernet.in *Corresponding author R.K. Das Department of Mechanical Engg.‚ College of Engg. & Technology‚ Bhubaneswar-751003‚ India E-mail: ranjitdas@gmail.com Abstract: A Delphi study was carried out to review and analyse the critical issues that affect Six Sigma
Premium Six Sigma Management
Contents ix QUAI.TY AND COMPETITIVE ADVANTAGE 25 (Ju‚ility and Business Results 27 TIIRLE LEVELS OF QUALITY 29 QUALITY AND PERSONAL VALUES 29 SUMMARY OF KEY POINTS AND TERMINOLOGY 31 QUALITY IN PRACTCE: FROM LEADERSHIP THROUGH QUALITY TO LEAN Six SIGMA AT XEROX 31 CHAPTER 3 PHILOSOPHIES AND FRAMEWORKS THE CEDAR FOUNDATION 90 89 QUALIY PROFILES: TEXAS NAMEPLATE COMPANY‚ INC.‚ AND THE DEMING PHILOSOPHY 91 Deming ’s 14 Points 99 Foundations of the Deming Philosophy 92 QUALITY
Premium W. Edwards Deming Six Sigma Quality assurance
For Internal Use Only Team 8 Executive Summary Six Flags has had great success over a number of years through providing a one-stop entertainment destination complete with thrilling roller coaster rides and an exciting atmosphere. In recent years‚ however‚ Six Flags has been struggling and is now in dire need of a boost to help regain its success in the Theme park industry. We focused our secondary research on past and current articles on Six Flags as well as the theme park industry as a whole
Premium