Southwest Airlines: Organizational Commitment and Communication Paper Communications for Accountants COM/530 Southwest Airlines: Organizational Commitment and Communication Paper Southwest Airlines’ strong organizational culture is reflected in its mission as shown in its website: “dedication to the highest quality of Customer Service delivered with a sense of warmth‚ friendliness‚ individual pride‚ and Company Spirit.” Southwest is a company that not only excels in customer service
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strategies can be executed efficiently and effectively (Cile‚ 2014 ). Southwest Airlines utilizes its functional level to explore and answer the following question to access how the company is progressing in the industry. How are we utilizing human resources‚ information technology‚ finance/accounting‚ marketing‚ or other functional areas to gain a competitive advantage? The primary marketing strategy for Southwest Airlines is to target business travelers because they are the most frequent buyers
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The effects of the Economic segment - The aircrafts are highly dependent on petroleum as the starting energy and the price of petroleum is keeping increase in last few years‚ so the cost of operation of Cathay Pacific Airlines is unavoidably increase‚ and the air ticket price also need to be raised to offset the increasing petroleum cost‚ finally the sales of air ticket of Cathay Pacific Airlines may decrease. The effects of the Technological segment - As the broadband Internet connection is
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that buy expensive tickets just to have all the comfort that others airlines offer‚ Southwest decided to do the opposite and selling just the transportation itself for the lowest price it could be just so you could get to places without paying too much for it. They kept it simple and inexpensive. 2 – What values do airline customers – both business and leisure travelers – seek when they buy air travel tickets? Has Southwest done a better job than competitors of meeting the needs of these air
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Southwest Airlines started out as a very small company that was established in 1967. At that time‚ they had only three airplanes and twenty-five employees. Southwest now is one of the most successful major airlines in the United States. With the mission of “dedication to the highest quality of customer service delivered with a sense of warmth‚ friendliness‚ individual pride‚ and company spirit” (About Southwest‚ n.d.) has allowed the company to grow to 694 aircraft and 46‚000 employees (Hitt‚ Ireland
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Rewards at Southwest Airlines Case Study Southwest Airlines prided themselves on their commitment to customer service and equality by offering a streamlined business model with an emphasis on simplicity and efficiency that has remained the same for the most part since the airlines’ inception in 1967. At the time of the case study‚ Southwest had been profitable for the past 28 years‚ an achievement many airlines are incapable of boasting due to the volatility of the airline industry. One
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Two Southwest Airlines Incidents. Two more similar incidents occurred in 2009 and 2011 to two Southwest Airlines Boeing 737-300 aircrafts. The fuselage ruptured in the similar areas due to corrosion and lap joint issues‚ but at a far lesser severity than that of Aloha Airlines Flight 243. The incidents occurred to Southwest Flight 2294 on July 13‚ 2009 and to Southwest Flight 812 on April 1‚ 2011‚ where both aircrafts made emergency landings safely with no injuries (Irving‚ 2011). Southwest Flight
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company (Wells Fargo‚ n.d.). According to the textbook‚ the general environment is composed of segments that are external to the firm. Furthermore‚ these segments affect all industries and the firm’s competing in them (Hitt‚ Ireland‚ Hoskisson‚ 9th ed.‚ 2011). Additionally‚ in order for a firm to recognize and evaluate opportunities and threats‚ it is important to scan‚ monitor‚ forecast‚ and assess the elements in each segment to determine their effects on the firm. (Hitt‚ Ireland‚ Hoskisson
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The Differences of Strategic Positioning Between Southwest Airlines Corporation and Continental Airlines Nowadays‚ Porter’s 5 Rules of Strategic Positioning as a most common business theory plays a significant role in operating companies and planning business activities. Southwest Airlines Corporation (Southwest) proves that clearly by its success. And the year-end results of Southwest marked 29 consecutive years of making profit (Govindarajan and Lang‚ 2002). I will elaborate how the Porter’s 5
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Political Environment Launching a New Structure to Help Fulfill the Toyota Global Vision In April 2013‚ Toyota optimized its organizational structure in an effort to better fulfill the Toyota Global Vision by manufacturing ever-better cars. Together with the four newly established units encompassing our automotive operations‚ the TNGA Planning Division will be responsible for driving medium- to long-term technology-based product strategies under TNGA‚ while the Product and Business Planning Division
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