Case 6: Implementing Six Sigma at GE Fanuc Statement of the problem: * How was GE’s corporate-level vision of Six Sigma put into practice at the GE Fanuc manufacturing site? * What is the difference between direct labor savings and labor cost avoidance savings from a managerial perspective? We come up of different problems regarding the use of testing: They consume much in electricity They have expensive maintenance cost per oven They are paying high labor cost Objectives
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drive the flow of finished goods to DCs to ensure a higher service level. The ERP and web-based systems needed to have a common system throughout the entire distribution function. 2. Cons of a centralized system is the willingness of the local customers and distribution aspects are not too favorable about the switch and contracting to third parties for tasks like cross-docking do not always have Shavers best interests at heart. Pros are being able to forecast production levels more accurately‚
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Journal of Operations Management 21 (2003) 193–203 Six Sigma: a goal-theoretic perspective Kevin Linderman∗ ‚ Roger G. Schroeder1 ‚ Srilata Zaheer2 ‚ Adrian S. Choo3 Curtis L. Carlson School of Management‚ University of Minnesota‚ 3-150 CarlSMgmt Building‚ 32-19th Avenue South‚ Minneapolis‚ MN 55455‚ USA Received 18 April 2001; accepted 2 May 2002 Abstract Six Sigma is a phenomenon that is gaining wide acceptance in industry‚ but lacks a theoretical underpinning and a basis for research other
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3 Executive Summary ……………………………………………………………………….……4 About John Deere…………………………………………………………………...…….…….5 Lean Six Sigma…………………………………………………………………………….…..6-9 Figure 1: What is Lean Six Sigma…………...…………………………………………6 Figure 2: The John Deere Strategy: Measures………..……..……………………....7 Figure 3: Lean Six Sigma Benefit: Develops Effective People……………….…….8 Implementing Lean/Six Sigma ………………………………………………………….......9-13 Figure 4: The Perils of Running Lean…………………………………………..……12 LSS processes Improvement…………………
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1. Make a list of facts you learned from the book * Six sigma is focused on eliminating mistakes‚ errors and wastes * Six sigma is very effective if everyone in the company is involved * You must have a numerical goal * Six sigma is not just improving quality‚ it also includes making every customers happy which also increases the profit * You should also help your workers in doing their jobs‚ don’t just motivate them * You should also focus on the process‚ not
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APPLICATION OF SIX SIGMA IN THE SOFTWARE SECTOR I have been facing this question from the people in software industry that whether Six Sigma is applicable to their industry or not. They ask whether the goal of 3.4 defects per million opportunities can be applied to final software that they are making for their Clients. Should they be allowing 3.4 mistakes in a million lines of code that they have developed? Even achieving this goal would NOT result in getting the customer’s satisfaction because
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competition b) technology advances c) because manufacturing workers in California earn $25K/yr less than service workers d) a and b e) b and c Which of the following is not a typical service attribute? a) easy to store b) intangible product c) customer interaction is high d) simultaneous production and consumption e) difficult to resell Operations Strategy in a Global Environment (each question is worth 1 point) One reason to globalize is to learn to improve operations. True False
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TO: Customer Service Manager‚ specialists of Customer Service Department‚ regional offices with their own customer service departments FROM: DATE: SUBJECT: Customer complaint: processing‚ response and prevention I’d like to look into the complaint received from Elinor Mills which followed by her refusal to receive services from our company. The complaint was received by phone. According to the words of our former customer she filed that complaint for a number of times
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DEFENSE ACQUISITION REVIEW JOURNAL Joint Strike Fighter Courtesy of Lockheed Martin Corporation 172 Report Documentation Page Form Approved OMB No. 0704-0188 Public reporting burden for the collection of information is estimated to average 1 hour per response‚ including the time for reviewing instructions‚ searching existing data sources‚ gathering and maintaining the data needed‚ and completing and reviewing the collection of information. Send comments regarding this burden estimate or any
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KEL028 SUNIL CHOPRA Six Sigma Quality at Flyrock Tires Susan Douglas‚ vice president of quality at Flyrock Tires‚ was wondering how to explain the value of Six Sigma quality to the people within her organization. Flyrock‚ a major manufacturer of tires in the United States‚ had five manufacturing facilities where tires were made and another 20 facilities for various components and material used in tires. Quality had always been emphasized at Flyrock‚ but lately quality was a bigger issue because
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