QUALITIES OF A HERO Sacrifice - is the forfiture of something highly valued for the sake of one considered to have a greater value or claim. Determination - is a fixed intention or resolution; a firmness of purpose or resolve. Loyalty - is the feeling of allegiance or the act of binding oneself to a course of action. Courage - is that firmness of spirit and swell of soul which meets danger without fear. Dedication - is a selfless devotion; complete and whole hearted fidelity or the act of binding
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nothing. 2 TYPES OF CUSTOMER 1. External Customer- outside the organization‚ business customers‚ suppliers‚ partners‚ end consumers. 2. Internal Customer - inside the organization‚ e.g.‚ other departments‚ fellow employees. SERVICE QUALITY What is SERVICE? The definition of Service as per the international standard‚ ISO 9000 follows: “The results generated‚ by activities at the interface between the organization and the customer and by the organization’s internal activities
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System Design Project – Part II Menue J. Fang University of Phoenix October 22‚ 2012 Abstract The current environment‚ for Riordan ’s departments‚ is requiring increased labor in order to process information. The slow consolidation of the operational processes of two divisions with different operation software has become a financial threat to Riordan Manufacturing. Each of the divisions lacks modern technology that is needed to run a highly efficient corporation. Therefore
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TOTAL QUALITY MANAGEMENT | CONTINUOUS PROCESS IMPROVEMENT | | Process‚ The Juran Trilogy‚ Improvement Strategies The PDSA (Plan-Do-Study-Act)‚ Problem solving method‚ Kaizen and Six-Sigma | | JOHN KIRUGUMI :B211/003/0003/2012 | 3/1/2013 | | INTRODUCTION Processes: Quality is a never ending quest and Continuous Process Improvement (CPI) is a never ending effort to discover and eliminate the main causes of problems. It accomplishes this by using small-steps improvements
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Total …… Quality…… Management…… Presentation slides by Dr Anjan Ghosh ….. ……VP-TQM Exide SXC-Logistics & Supply Chain Management March -April 2013 External Developments in last 40 years that has changed the Business Environment • Customers have taken charge – buyers market ‚ diverse customer requirements • Competition intensified – no more monopolies ‚ level-playing fields • Shifts in industrial zones – products made & sold globally ‚ no specific place • Changes in customer & supplier
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The qualities that make Ender a successful leader is that he was hard working‚ he had empathy for others‚ and he was a decent person who was respected. One of the reasons Ender was a successful leader was that he worked hard to prove himself and become a good leader. Ender was chosen by Colonel Graff to become a commander but Colonel Graff also isolated Ender from the other boys by praising him and because of what Graff did Ender had to work hard to prove he could succeed by himself. When Ender
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Abstract Quality management‚ known also as quality control‚ is a system utilized by all types of businesses all around the world. This type of management system has the ability to assist any type of organization provide consumers with the best product and/or service possible by managing its activities‚ this points to an increase in its usefulness and productivity. Through the many types of systems used for quality management‚ a business can monitor and measure the quality of its products and/or
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PERFORMANCE AND QUALITY MANAGEMENT FOR HOSPITALITY‚ TOURISM‚ LEISURE AND EVENTS INDUSTRY ASSIGNMENT Performance management and measurement in hospitality organisation DT460/3E LECTURER: Dr. Detta Melia STUDENT: Samuel Vyhnanek‚ Filip Kral DATE OF SUBMISSION: 21.March 2013 EXECUTIVE SUMMARY The hotel chosen for the research had some quality assurance systems in place however the findings pointed to inconsistency and ambiguity in recognition of importance to measure and act on results
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fly in 3 states‚ the creators are Rollin King and Herb Kelleher Expanded through 1980’s to 1990’s by 1993 Southwest Airlines could fly in 34 states in 15 states In 2002 they traveled in 58 cities and 30 states‚ it has been 13 years in a row that they are profitable‚ even after September 11‚ 2001‚ net income fell 52.9 percent‚ Southwest was the only airline company that had a profit all the other companies were in the red Was the first airline to achieve the Triple Crown‚ they had five difference
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2013). Naturally‚ the large number of recalls and lawsuits threatened to tarnish the company’s image. Thus‚ in an effort to repair Toyota’s persona‚ the company overhauled its total quality management (TQM) programs implementing several new marketing strategies which included global advertising campaigns‚ technological developments‚ quality and safety-related reforms (Kozaki‚ Oura &Amasaka‚ 2012). Specifically‚ one of the first new marketing initiatives included an international computer database
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