A STUDY ON QUALITY OF WORK LIFE AMONG THE EMPLOYEES OF TRAVANCORE CEMENTS LTD.NATTAKOM‚ KOTTAYAM Project report Submitted in partial fulfillment of the requirements for the award of the degree of Masters of Business Administration Of Mahatma Gandhi University BY VINEETHA M.N Reg. No. 81658 Under the Guidance of Mr. BOSE TOM DEPARTMENT
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Measuring the services quality of Celcom Broadband in Politeknik Kota Kinabalu Azrin Bin Jalasi Jabatan Perdagangan Politeknik Kota Kinabalu azrin@polikk.edu.my Noorain Imbug Jabatan Perdagangan Politeknik Kota Kinabalu Noorain@polikk.edu.my Ramdan Ali Jabatan Perdagangan Politeknik Kota Kinabalu Ramdan@polikk.edu.my Abstract The main focus of this study is to investigate the customers’ satisfaction towards the Celcom Broadband services quality in Politeknik Kota Kinabalu
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Quality Guru’s Comparison | Crosby | Deming | Juran | Feigenbaum | Shewhart | Ishikawa | Taguchi | Definition of Quality | -It is conformance to requirements ‚ not as goodness-It is management’s job to set the requirements and communicate to employees. | Meeting and exceeding the customer’s need and expectations and then continuing to improve. | -Quality mission of the company is "fitness for use" as perceived by customers.-The mission of individual departments are to work accordingto specifications
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BX2062: Operations Management Singapore Campus‚ Study Period 52‚ 2011 Case study Assignment Lecturer-in-charge: Aung Kyaw Oo Students’ Names: Li Ting (12530089) Liu Ting (12529934) Zeng Ying (12516660) Ma Wenqian (12530023) Wang Xiaodan ( 12528918) Table of Contents I. Background to UPS …………………………..………………………………….….……. 3. II. Recent history and evolution of logistics ……………………………….…….. 4. a. Include information on significant milestones in logistics maturity
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ECONOMIC CASE FOR QUALITY What Do CEOs Think About Quality? by Greg Weiler‚ ASQ project leader I n today’s highly competitive global marketplace‚ quality practitioners must justify the cost of quality. Making the economic case for quality by creating materials quality professionals can use to specifically demonstrate that quality pays rather than costs has accordingly become a priority for ASQ. In 50 Words Or Less • ASQ plans to help quality professionals make the economic
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Quality Attributes Natty Martinez CSS/422 June 1‚ 2015 Annie O’Rourke Quality Attributes Quality attributes are used in software system. There are several quality attributes that are used in software systems. Depending on what type of software system a client wants‚ the architect will need to use the correct attributes. A quality attribute measures how a system is sustained and they describe the intended behavior in the environment in which it is used or was built. Performance is an important
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CHAPTER 12‚ Cost‚ Access‚ and Quality Study Guide TERMINOLOGY *Access to care may be defined as the timely use of needed‚ affordable‚ convenient‚ acceptable‚ and effective personal health services. Accessibility refers to the fit between the location of a provider and the location of patients. *Administrative costs are costs associated with the management of the financing‚ insurance‚ delivery‚ and payment functions. These costs include management of the enrollment process‚ setting
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Strategic Quality Management Strategic Quality Management (SQM) is the process of establishing long-range quality goals and defining the approach to meeting those goals (Juran and Gryan‚ 1993: page 38). In order for an organization to succeed against its’ competitors‚ they will need to apply SQM. This will help them to implement continuous improvement within the company. “SQM also requires values and principles‚ system thinking‚ positive leadership‚ internal and external customer satisfaction‚
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Factors Affecting Quality The nine fundamental factors (9 M’s)‚ which are affecting the quality of products and services‚ are: markets‚ money‚ management‚ men‚ motivation‚ materials‚ machines and mechanization. Modern information methods and mounting product requirements. 1. Market: Because of technology advancement‚ we could see many new products to satisfy customer wants. At the same time‚ the customer wants are also changing dynamically. So‚ it is the role of companies to identify needs
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Qualities of sports leaders The four different qualities I will be talking about are decision making‚ evaluation‚ communication and also talking about managing a group. After I explained theses I will then relate them to an effective sports leader. An effective sports leader needs to make decisions in long term and short term parts. They need to consider what to do and why. Making good decisions will come through good experience of having to make big decisions either within a game or outside.
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