2.2 Effective telephonic interaction requires professional behaviour. List at least five things that you can do to behave in a professional manner during a telephone or conference call. Answer • Be polite and respectful when speaking • Listen carefully to what the person on the other end is saying or asking • Apologise if you had to put the person on hold for a while or made them wait. • Ask if it is a convenient time to talk especially if you are calling them on their cell phone or at work. • Don’t
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elderly on fixed incomes‚ men‚ women‚ and families that have lost their source of income‚ single parents‚ runaway children who’ve been abused‚ alcoholics and drug addicts‚ immigrants‚ and traditional tramps‚ hobos‚ and transients (Martin‚ 1999). In “Helping and Hating the Homeless”‚ Peter Martin claims that although these people all have different backgrounds‚ histories‚ and reasons for not having a “home”‚ they are categorized and stereotyped by society and all looked down upon for being “homeless”
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The above is achieved through long term development and the desire to invest time and effort into enhancing greater knowledge. We all bring our own skills to the table from our own life experiences‚ but by developing skills through genuine study activities will lead to self-development and finding out which study skills work best for you. “If you are to succeed as a student‚ you have to believe that success is possible for you.” (Cottrell‚ 2013 pg. 43). In the book “The Good Study Guide”‚ Northedge
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environment‚ which made me think out of the box as well. The most important thing after gathering data and before starting the project was planning and organising the project with in time frame and fulfilling OBU requirement along that. This required my skills of project management which I had acquired during the high school. I categorised the project into several activities and steps‚ made my detailed planning as well as made critical path to achieve the objectives. Since I attempted all of my papers
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At the Helping House were was a total of 5 children. There were two girls and three boys. I had asked what the number of students was like during the summer and the total they usually have is about 10. When it came to the numbers of teachers altogether with 5/6 teachers‚ all were women. Each child was having one on one with one teacher. One girl child was in a play room climbing up ladders and jumping on the trampoline. One boy was outside playing. One of the oldest boys was practicing on his math
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Throughout history demonstrations of “people helping people” have sprung up nonchalantly to provide services for citizens without looking to gain any sort of profit or reward for providing each of the services that have been established. Instead‚ they seek to gain the feeling of satisfaction to see the prosperity of others. Credit unions are one of many important and valuable examples of the foundation of “people helping people”. A credit union is a cooperative financial institution that is owned
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Skills and Characteristics of Mental Health Human Service Workers Your Name BSHS 471 Date Instructor Skills and Characteristics of Mental Health Human Service Workers Human service workers are people who are chosen to work with people. Human service workers help clients become more self-sufficient. The workers are there to help what issues the client is currently experiencing to be handled with some ease. Human services workers evaluate and plan‚ put the plan into action‚ and provide emotional
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Lending a Helping Hand Hubert H. Humphrey once said‚ “The impersonal hand of government can never replace the helping hand of a neighbor." Community Service‚ what inspires people to contribute money‚ time or services unconditionally to a cause regardless of the potential risk they may be exposed to? Whether or not a person desires to cultivate within a community‚ perform civil service or simply to occupy spare time‚ volunteering offers a means to fulfil one’s needs while helping others. People
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the smartest mammals. Starting from being able to paint‚ now to be able to work together. In the article‚ "Elephants Can Lend a Helping Trunk" the author informs readers of a new task that Elephants are capable of. In a video called "Elephants Show Cooperation" the video shows viewers the task being completed. In the last passage‚ "Elephants Know When They Need a Helping Trunk in a Cooperative Task" this tells readers the procedure and setup of the task. These sources are very similar because there
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1. Helping interview: During an interview there is a specifically selected place‚ time‚ duration‚ and frequency. 2. Conversation I had in class: Dr. Baggett instructed us to talk amongst our group about television‚ but we did not have a specific time or place. My partners and I talked about various situations because we were instructed to‚ otherwise we would not be talking about a television show or Netflix. So‚ as we had the conversation there was no set meeting place or set time like there would
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