parking space 2nd sloppy appearance 3rdand 4th improper uniform maintenance and transport and 22 more unprofessional way overall 26 mistakes. Well as far as I know in order to become a professional front disk they need to possess strong customer service skills‚ since much of their job entails interacting with the general public. They should be friendly and capable of processing information and accurately passing it on‚ such as when a visitor arrives for an appointment with a superior. Front desk agents
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1. Briefly explain the functions and key characteristics of each of the above noted sectors of the hospitality industry and related industries Accommodation: the key characteristics of a resort manager is to ensure reception is ran appropriately‚ opening and closing at correct times‚ with high levels of customer service during all hours of business. A resort manager must be actively involved in recruitment and compile with department rosters‚ and most of all must implement work place health and
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and Theories‚ Vol. 2‚ No. 1‚ 2012 (January)‚ e-ISSN 2247 – 7225 www.ijept.org Current and Future Trends in Tourism and Hospitality. The Case of Greece by Soultana (Tania) Kapiki Alexander Technological Educational Institute of Thessaloniki tkapiki@tour.teithe.gr Abstract. This paper identifies some of the current and future trends affecting the tourism and hospitality industry‚ including globalisation‚ guests’ safety and security‚ the importance of offering outstanding services‚ the new technologies
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their agriculture. Expanding to the desert will allow for a short time for those countries to be less depend upon others for food sources. However‚ the aquifers will be depleted and there will be a lack of food left. Countries in areas with water shortages will have to find ways to either farm with minimum water or seek outside assistance. We need to invest in more reach in desalinization. At the moment desalinization is a very expensive option that water companies are beginning to invest in. Governments
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Environmental‚ Health‚ and Safety Guidelines TOURISM AND HOSPITALITY DEVELOPMENT WORLD BANK GROUP Environmental‚ Health‚ and Safety Guidelines for Tourism and Hospitality Development Introduction The Environmental‚ Health‚ and Safety (EHS) Guidelines are technical reference documents with general and industryspecific examples of Good International Industry Practice (GIIP) 1. When one or more members of the World Bank Group are involved in a project‚ these EHS Guidelines are applied as required
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ensures the highest standards of food safety - from the port to the plate. We would like the system to be so comprehensive and appealing that others are encouraged to use it as a model. Our vision will become a reality only when the government‚ food industry‚ service providers‚ educational and research organisations and the consumers collectively commit to work together and apply sound principles of food safety based on science and research. We have begun the process by promoting a positive food safety
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HOSPITALITY STUDY NOTES Working in a socially diverse environment: * Hospitality means the friendly welcoming and entertainment of guests when you work in the hospitality industry‚ you are a representative of the organisation‚ and of the country. * Overseas visitors form their impression of a country by the way there are treated during their travel in their accommodation and the restaurants and cafes they visit. * You need to be able to convey the warmth and friendliness of welcome and
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QUALITY OF HOSPITALITY SERVICE A CHALLENGE Delivering quality service will be one of the major challenges facing hospitality managers in the opening years of the next millennium. It will be an essential condition for success in the emerging‚ keenly competitive‚ global hospitality markets. While the future importance of delivering quality hospitality service is easy to discern and to agree on‚ doing so presents some difficult and intriguing management issues. Since the delivery of hospitality service
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The risks of water shortages are growing‚ and‚ as they do‚ so does the potential for conflict. When patterns of economic development on either side of a political border are uneven‚ the potential for ‘water wars’ becomes a growing concern. One rising soured of conflict is due to water availability from the Colorado River. For example‚ the Colorado may cause potential conflict between Mexico and the US in future years. 90% of water is extracted before it reaches Mexico due to its heavy usage; as
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tourism industry are political or they are influenced by worldwide economic developments‚ or they can be climatic changes. One of the most important factors which affect development of the tourism is global warming. Advances developments in the ICT industry has a deep and intense effect on all our lives and some of these issues‚ particularly the emergence of e-tourism is leading to changes in the structure of the travel and tourism industry. For some organisations in the tourism industry‚ globalisation
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