Skills and Competencies Needed for the Hong Kong Hotel Industry: The Perspective of the Hotel Human Resources Manager Benny Chan Marianne Coleman ABSTRACT. The tourism industry is one of the main sources of income to Hong Kong. If qualified employees provide better service‚ Hong Kong can potentially attract even more visitors. The training of new recruits and existing staff is therefore vital‚ but views on the value and the type of training vary amongst the stakeholders. This study of
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Skills Audit: Skills- Interpersonal Skills- I have been working In the food and Hospitality industry for past two years. Working with Colleagues and Customers is an important part of the job. Customer relations and interpersonal skills are the two most important skills that a person working in that industry will need to know about. Customer relations techniques include a number of skills‚ such as effective verbal and non-verbal communication‚ ability to ask relative questions‚ to be attentive‚ problem-solving
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Leadership Strategies to overcome Nursing Shortages and its Effects Quality‚ safety‚ and timeliness are the podium of nursing care‚ where as behavioral disciplines‚ theories‚ concepts‚ theoretical knowledge‚ and evidences are the leadership qualities. Proper staffing and a competent nursing team ensure maximum productivity‚ safety‚ and satisfaction. Nursing shortage impairs the functioning and quality of patient care delivery lead nurses to work under high pressure and feel overworked and overstressed
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Australian Hospitality has performed poorly due to the impacts of inflation. How to curb inflation has been regarded to be the foremost purpose of government economic policies in several countries. It is worth noting that the effective policies that aid in curbing inflation need to center on the fundamental causes of inflation in the country and particularly in this regard the hospitality industry of Australia. Although there has been significant growth and expansion of the Australian industry for the
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tourism and hospitality Nowadays‚ people more than ever travel freely around the world. The international tourist arrivals from 674 million in 2000‚ reached the 797 in 2005 and the 940 million in 2010. Respectively‚ the international tourism receipts from 475 billion US dollars in 2000‚ reached the 679 billion in 2005 and the 918 billion. The tourism and hospitality industry is among the most diverse of all industries in terms of employee population and groups of guests. Hospitality and tourism
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and economic development‚ among other factors. As a whole‚ Africa has relatively ample water supply potential2. Bulawayo is the second largest city in Zimbabwe‚ which was established in the 1840s. Its economy was built around it being a center of industry for the nation and a hub of transportation for the Southern Africa region. With this economic development‚ Bulawayo saw an unabated increase in water demand over the past three decades‚ with increasing urbanization‚ economic activity (until 2000)
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The Nursing Shortage: an Annotated Bibliography by Caitlyn Hunt English 111-1510 Due: September 4‚ 2013 The nursing shortage is not an issue that can be ignored any longer. The shortage is becoming a nationwide issue‚ and the nation needs to take action. Fewer people are entering the nursing profession‚ current nurses are retiring and leaving their jobs‚ and the dissatisfaction with patients and staff is not being taken care of. The following
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Unit 1: The hospitality Industry THE SIZE‚ SCOPE AND DIVERSITY OF HOSPITALITY INDUSTRY The scope of the hospitality industry refers to the range of businesses that provide services and facilities. The hospitality economy is one of the country’s key industries with huge growth prospects in jobs. In employment terms‚ restaurant are easily the largest sector‚ closely followed by a pubs‚ bars and club with the hotel sector growing more slowly‚ and the contract food service sector holding steady .
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Tourism is in what is known as the ‘Tertiary Sector’ of the economy. This ‘service industry’ is one of 3 other sectors in an economy‚ the 2 other sectors are: secondary sector and primary sector. The primary sector deals with ‘extraction’ such as farming‚ fishing & quarrying. The secondary sector deals with manufacturing and construction. ‘According to the theory the main focus of an economy’s activity shifts from the primary‚ through the secondary and finally to the tertiary sector. Fourastié
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numerous reasons for the nursing shortage nationwide. Perhaps one of the most influential reasons is related to the scarcity of resources that include nursing faculty. A decreased nursing force can be directly correlated with the declining number of nursing faculty available. Multiple factors including lack of interest in becoming nursing faculty‚ lack of funding‚ noncompetitive salaries‚ aging faculty‚ and global migration of nurses affect the nursing faculty shortage. If left unsolved‚ the issue of
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