Case 6 : Sky West Inc. and the Regional Airline Industry 1. ประวัติความเป็นมาของบริษัทและสินค้าหรือบริการ อุตสาหกรรมการบินในสหรัฐอเมริกา การให้บริการสายการบินในประเทศสหรัฐอเมริกามีด้วยกัน 3 ลักษณะ ให้บริการภายใต้ Business Model ที่ต่างกัน คือ 1. สายการบินแบบ Network Carriers หมายถึงสายการบินหลัก หรือ legacy carriersให้บริการเป็นแบบ Hub-and-Spoke โดยในต้นปี 2007 สายการบิน United‚ Northwest‚ American‚ Continental และ Delta ถือเป็นสายการบินที่ใหญ่ที่สุดในกลุ่มนี้ ในปี 2005 รายได้รวมของสายการบินทั้ง
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INDEX 1. DOMINANT CHARACTERISTICS OF THE INDUSTRY 3 1.1 WHAT ARE THE DOMINANT CHARACTERISTICS OF THE US REGIONAL AIRLINE INDUSTRY? 3 1.2 WHAT IS THE RELATIONSHIP OF THE INDUSTRY TO THE NATIONAL AND GLOBAL AIRLINES? 5 2. PORTER’S FIVE FORCES ANALYSIS 7 2.1 RIVALRY AMONG COMPETING SELLERS (HAS THE GREATEST IMPACT ON COMPETITION) 7 2.2 THREAT OF NEW ENTRIES 8 2.3 THREAT OF SUBSTITUTES 8 2.4 BARGAINING POWER OF SUPPLIERS 9 2.5 BARGAINING POWER OF BUYERS 9 3. KEY SUCCESS
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REGIONAL AIRLINES Regional Airlines está estableciendo un nuevo sistema telefónico para manejar las reservaciones de los vuelos. Durante el periodo de 10:00 A.M. a 11:00 A.M.‚ las llamadas al agente de reservaciones ocurren en forma aleatoria a un promedio de una llamada cada 3.75 minutos. Los datos históricos del tiempo de servicio muestran que un agente de reservaciones pasa un promedio de tres minutos con cada cliente. Las suposiciones del modelo de línea de espera de llegadas de Poisson y
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Caso Regional Airlines Planteamiento del Problema Regional Airlines está estableciendo un nuevo sistema telefónico para manejar las reservaciones de vuelos. Durante el periodo de 10:00 A.m. a 11:00 A.m. las llamadas del agente de reservaciones ocurren de forma aleatoria en un promedio de una llamada por cada 3.75 minutos‚ pasando el agente un promedio de 3 minutos por cliente. La administración de Regional Airlines desea ofrecer un sistema de reservaciones eficiente‚ como parte de su
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Introduction SkyWest Airlines (SkyWest) was a rare breed in the ultra-competitive regional airline industry. As the overall airline industry suffered through terrorist attacks‚ rising fuel costs‚ and increased competition‚ SkyWest was able to grow its business and sustain profitability. The aforementioned events that impacted the airline industry had a severe effect on the structure of the industry as a whole. Several major airlines were in the process of emerging from bankruptcy while mergers
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Student Professor Course Date Strategic Management: SkyWest Airline Marketing Strategy Formulation/Implementation I. Introduction Strategic management is the successful adaptation of the organization to its environments to gain sustainable competitive advantage. Its distinguishing characteristics include: Total Entity and Future Oriented. Company History SkyWest‚ Inc. is a holding company for SkyWest Airlines which is headquartered in St. George‚ Utah. Originally‚ the
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Strategic partnerships with well known legacy airlines • 84.5% of flights arrived on time which is 4th best of reporting airlines • Diverse line of airline carriers • Implementation of Stetson Quality Suite • Participation in the Aviation Safety Action Program Weaknesses • Lost baggage: 9.53 reports per 1000‚ double the industry average • High number of customer complaints • Airline quality rating study found SkyWest near the bottom of 16 airlines for customer service Opportunities • Increasing
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The Airline Industry Annise Hawkins Strayer University ECO 550 Dr. Youngblood January 28‚ 2012 According to First Research (2010)‚ the main products or service in the industry is air transportation. This includes the scheduled or unscheduled transportation of passengers‚ mail or cargo. The bulk of the revenues in the industry (estimated by first research (2010) to be 70% of total revenues) come from the scheduled transportation of passengers. Cargo and express mail contribute
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An Economic Analysis of the Airline Industry The history of the modern United States airline industry can be traced to the Boeing Company’s introduction of the 707 jet model in 1952 (The Airline Monitor‚ 2005). The earliest airline companies actually formed in the days of the propeller-driven craft when passenger capacity was limited to relatively small airplanes. Shortly after the successful introduction of Boeing’s 707‚ passenger traffic increased to the point that trains and ships quickly
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Case 2: Regional Airlines Case 2: Regional Airlines Case Introduction A+ for effort‚ Customer Service Pays for Itself In an extremely regulated and thus relatively uniform industry such as the commercial airline industry‚ the successful airline is the organization which sets itself apart from the competition. Within an industry that requires customer planning to interface with flight schedules and security measures‚ a major operational aspect which can aid an airline in gaining an edge on
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