References: Slack‚ N‚ Brandon-Jones‚ A‚ Johnston‚ R & Betts‚ A (2012) Operations and Process Henley Business School‚ MPS Workshop Presentation Notes (2014) Henley Business School‚ MPS Workshops Presentation Notes (2014)
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CHAPTER 1 INTRODUCTION TO Operations Management Teaching Notes Many students come to this course with negative feelings‚ perhaps because they have heard that the course includes a certain amount of quantitative material (which many feel uncomfortable with)‚ or perhaps because the course strikes them as “how to run a factory.” Others seem to have very little idea about what operations management is. I view the initial meeting with my classes‚ and this first chapter‚ as opportunities to dispel
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this helps to reduce the costs of shipping as higher volume of bulk packaging can be done. Unlike most furniture retail stores where free delivery and assembly is given‚ additional charges apply if fixing of product is required by the customers. Lastly‚ four dimensions of operations (Volume‚ Variety‚ Variation and Visibility) will be used to determine the differences between IKEA operations to that of most furniture retail stores. High Volume - IKEA’s operations are of very large scale‚ major
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The factory will produce high volume of fresh ingredients‚ such as the chicken‚ adopting a systematic procedure and required specialised equipment to ensure the quality and standardisation of each of the products. These products will then delivered to the stores all over the country and prepared for the customers‚ in a smaller volume. A middle-high variety of the output can be observed‚ where most of the products are standardised‚ mainly using
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Delivered to a more convenient location for access by consumers. 3. Protection and safety: from the environment- security 4. Inspection: giving customers good understanding of good/service –assurance‚ advice‚ support Influences – volume‚ variety‚ variation and
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© Nigel Slack‚ Stuart Chambers & Robert Johnston 2007 Instructor’s Manual Operations Management Fifth edition Nigel Slack Stuart ChambersRobert Johnston For further instructor materialplease visit: www.pearsoned.co.uk/slack ISBN-13: 978-0-273-70850-6 / ISBN-10: 0-273-70850-3 Pearson Education Limited 2007 Lecturers adopting the main text are permitted to download the manual as required. 2© Nigel Slack‚ Stuart Chambers & Robert Johnston 2007 Pearson Education Limited Edinburgh GateHarlowEssex
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Show Correct Answers Close Assessment : W1V1 Knowledge Check Student : Julianne Owen Top of Form Questions Correct Responses Student Responses 1 MGT370-Ch1-017 a) MC1 Which of the following is a transforming input resource? Staff Customers Incorrect 2 MGT370-Ch1-023 a) MC1 What other names may be given to an operations manager? All of these All of these Correct 3 MGT370-Ch1-026 a) MC1 Which of the following is true of effective
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Instructor ’s Manual Operations Management Fifth edition Nigel Slack Stuart Chambers Robert Johnston For further instructor material please visit: www.pearsoned.co.uk/slack ISBN-13: 978-0-273-70850-6 / ISBN-10: 0-273-70850-3 Pearson Education Limited 2007 Lecturers adopting the main text are permitted to download the manual as required. 1 © Nigel Slack‚ Stuart Chambers & Robert Johnston 2007 Pearson Education Limited Edinburgh Gate Harlow Essex CM20 2JE England and
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SUMMARY ANSWERS TO KEY QUESTIONS Check and improve your understanding of this chapter using self-assessment questions and a personalized study plan‚ a video case study‚ and an eText – all at www.myomlab.com. ❯ ● Operations management is the activity of managing the resources which are devoted to the creation and delivery of services and products. It is one of the core functions of any business‚ although it may not be called operations management in some industries. ● Operations management is
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Ehrlich is a Pest Control company since 1928 which provides pest control services to homeowners and business. With offering low prices and excellent services as compared to large competitors (eg Ecolab)‚ Ehrlich has turnover and consistently get profitability every year. The Core Function Activities of Ehrlich :- |Core Function Activities | | |Marketing & Sales
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