Hotel Front Office – Medium Size Hotel Kyle Beers HTT250 August 15‚ 2010 Prof. Israel Johnson Hotel Front Office – Medium Size Hotel How is the front office important to a hotel? The front office of any sized hotel is the brain of the operation. The front office concludes of employees and departments that make the hotel functional. Front office employees‚ such as front desk employees‚ make reservations via phone‚ check-in/check-out guests‚ address all guest questions‚ and suggest activities to
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EXECUTIVE SUMMARY Hotel industry is an essential part of tourism of india. The expansion of tourism is well inevitable bringing out development of the hotel industry. Hotel industry is so closely linked with the tourism industry that it is responsible for about 50% of the foreign exchange earnings from tourism trade and enterprises. Background to International Hotel Industry (and tourism) The four major BRIC countries (Brazil‚ Russia‚ India and China) continue to be targeted for hotel chain expansion
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I recently along with my best friend- checked in for a 2-night stay in the Fota Island Resort. We were on a short relaxing break away from a Sunday to Tuesday. Upon arrival the lobby of the stunning and luxurious hotel‚ we we’re pleasantly welcomed by a very mannerly receptionist at the front desk. It was just after 7:30pm we arrived and en route to our room‚ we both remarked on the lovely fragrance smell that filled the hall. After dropping our luggage at the room. We quickly decided to venture
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WEBSITE FOR HOTEL WITH ONLINE RESERVATION Methods Of Research Submitted to the Faculty of the College of Business and Entrepreneurship Cavite State University Imus‚ Cavite In partial fulfillment Of the requirements for the degree of Bachelor of Science in Information Technology Janet Pauline S. Rivera February 2012 INTRODUCTION Today‚ most of the Hotels provide services using computer system. It helps to perform task in an easy way with less time consume. Some companies are
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QUALITY IN HOTEL SERVICE: THE CASE OF THREE STAR HOTELS IN DA NANG VIETNAM *** ABSTRACT Nowadays‚ “service quality” is mentioned a lot when hoteliers and marketers discuss about how to improve a hotel’s competition capabilities. Many researchers figure out that customer use five dimensions to judge service quality of a hotel – tangibles‚ reliability‚ responsiveness‚ assurance‚ empathy. The gap between expected and perceived service is a measure of service quality. The fact that hotels and resorts
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Hilton Hotels founded in 1919 by Conrad Hilton. Hilton bought his first hotel‚ the Mobley Hotel‚ in 1919 in Cisco‚ Texas. The first hotel to bear the Hilton name was the Dallas Hilton‚ a high-rise that opened in Dallas‚ Texas in 1925. In 1949‚ at the Caribe Hilton Hotel’s Beachcomber Bar in San Juan‚ Puerto Rico‚ Ramon "Monchito" Marrero created the Piña Colada. In 1954‚ Hilton hotels bought the Statler Hotel chain‚ making it the largest hospitality company in the world. Hilton Hotels Corporation
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GR HOTELS INC Preliminary Report To: Andrew Mayd‚ CEO From: Chris Mell‚ CMA Subject: Analysis to increase occupancy rate Date: January 15th ‚ 2008 Introduction. The report was prepared for GR Hotels Board of Directors review. It examines current opportunities to increase profitability. Several options were examined and the most plausible solution proposed – Upgrade to upscale both hotels. This measure will increase long term profits and improve position in the
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W Hotels W Hotels is Starwood’s luxury lifestyle / boutique hotel brand. Marketed towards a younger general crowd‚ the hotel brand was launched in 1998 with its first property‚ W New York‚ opening at 541 Lexington Avenue. The brand has since expanded internationally with properties opening first in Mexico City‚ Seoul‚ and Istanbul. The brand’s first resort property is W Maldives Retreat & Spa. The group has now 52 hotels all over the world‚ also in countries like Taiwan or Chili. In order
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International hospitality practice Raffles Hotel in Singapore Full Situational Audit of the Raffles Hotel and Develop a Strategic Place for the next 3 Years. Cover Page: Student Number‚ Module Code‚ Title‚ Module Tutor Table of Contents‚ List of Tables‚ Figures and Appendices Introduction Explaining the Purpose of the Report Brief Company Overview (10% of the assignment mark) 400 words External Audit: analysis of relevant macro-environmental (PESTE) and industry dynamics (Porter’s
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News Brief Hilton Hotels tops in customer satisfaction http://planyourmeetings.com/2006/06/01/hilton-hotels-tops-in-customer-satisfaction/ By Kristi Casey Sanders Published: June 1‚ 2006 Hilton Hotels Corporation leads the hotel industry in customer satisfaction‚ according to the latest statistics from the American Customer Satisfaction Index (ACSI). With a score of 78 points out of a possible 100‚ Hilton took the leadership position among the seven hotel companies mentioned in the survey
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